Chatty AI Chatbot & Live Chat

Chatty AI Chatbot & Live Chat

Reviews (2,373)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
    2.3K
  • 2% of ratings are 4 stars
    59
  • 0% of ratings are 3 stars
    3
  • 0% of ratings are 2 stars
    3
  • 0% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales with features like live chat, FAQs, order tracking, and AI assistant capabilities. They appreciate the intuitive interface, seamless Shopify integration, and customizable design options. The app's reliability and the support team's responsiveness and professionalism are also frequently praised, enhancing the overall user experience.

January 23, 2025

At first glance you may say "wow look at this cool app it has a ton of great reviews and features", but do not be fooled. The features pick and choose when they want to work and the support is mediocre at best. They pass things on to a different departments that work in time zones across the world so there is isn't any instant support.

At sign up I was told instagram support was coming in 2 weeks ...

Auto Addict USA
United States
About 1 month using the app
Chatty (By Avada) replied January 24, 2025

Dear Auto Addict USA Store Owner,

This is Liz, Customer Success Leader from Chatty Support Team. Thank you for taking the time to leave your feedback. I sincerely apologize ...

September 2, 2024

I would give NO stars if I could! I had a page on my website and then it was gone because the app wasn't working properly. Now my website looks like a mess bc this dumb app! Stay away do NOT download this!

The Golden Bros
United States
5 months using the app
Chatty (By Avada) replied September 3, 2024

Hi The Golden Bros's Store Owner,

This is Liz from the Chatty Support Team. I wanted to follow up on the recent issue you encountered with the FAQ page on your website. I’m ...

July 8, 2024

Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.

AEDShop
Canada
18 days using the app
Chatty (By Avada) replied July 9, 2024

Dear AEDShop Team,

Thank you for taking the time to share your feedback with us.

We understand your concerns, and we would like to address them to ensure you have the best ...

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