Chatty AI Chatbot & Live Chat

Hi there,

Thank you for taking the time to share this feedback. We’re truly sorry to hear about the experience you had, and we understand how frustrating these issues must have been for you.

Our team reviewed the problems you reported and has already fixed the two bugs related to predefined answers not working and chat sessions failing to start smoothly. These improvements are now live, and the widget should perform more reliably moving forward.

Regarding the performance concerns, Chatty has been optimized so it does not slow down store loading times. In general, site speed can be affected by many different factors, and we’re more than happy to help review what might be impacting performance in your case. If you’d like, our team can take a closer look and provide suggestions for improvement.

We truly appreciate your feedback, as it helps us continue improving the app for all merchants. If you ever decide to give Chatty another try, we’ll be here and ready to support you.

Best regards,
Chatty Support Team

Hi there,

We really appreciate you taking the time to share your feedback with us.

Regarding the issue you mentioned:
- The “Hi Null” message has already been fixed in our latest update.
- For the historical chat messages, this usually happens when multiple proactive chat triggers are enabled at the same time, which can cause duplicated messages.

We also noticed that you’ve recently uninstalled the app. We’d really love another opportunity to support you and show how Chatty can work better for your store. If you decide to reinstall, our team will be happy to help check the setup and optimize your chat triggers so this doesn’t happen again.

Looking forward to hearing from you, and we truly appreciate your time and feedback.

Best regards,
Chatty Support Team

Hi Nova Pets Store Store Owner,

Thank you for your feedback. We're truly sorry to hear that your experience with Chatty didn't meet expectations.

We did notice your concerns and were actively looking into the AI behavior and chat reassignment issues you mentioned. However, it seems your store was closed before we could follow up further.

If you ever decide to reopen, please feel free to reach out to our support team. We’d be more than happy to help set everything up properly and ensure a much smoother experience.

Wishing you all the best, and we hope to support you again in the future!

Best regards,
Chatty Support Team

Hi Kinkly Team,

Thank you for taking the time to leave a review and share your experience with Chatty. We’re genuinely sorry to hear that the app didn’t meet your expectations, and we truly appreciate your honest feedback — it helps us improve.

Regarding the AI chatbot’s performance, particularly the example you mentioned where it failed to correctly answer a question about your best-selling product — you're absolutely right to expect more. The good news is that our team is already working hard on enhancing this functionality. We’re in the process of developing a smarter AI engine that will support more personalized and accurate responses, including best-seller insights and product recommendations. These improvements are part of a broader update scheduled to be released in the next 1–2 weeks. We're confident that this will significantly improve your experience with the chatbot.

As for the issue with your FAQ page being overwritten — thank you for highlighting this. It sounds like the app’s FAQ page may not have been assigned to a separate template, which caused it to overwrite your store’s default FAQ page. We completely understand how frustrating this can be, and we’d be more than happy to walk you through how to properly configure the FAQ section so it works alongside your existing site content without overwriting anything.

If you're willing, we’d love the opportunity to help you get the most out of Chatty. Our support team can assist you directly with setup, customization, and ensuring everything works exactly as you need — especially once the upcoming product update is live.

Thanks again for your feedback. We’re committed to improving and hope to earn back your trust in the near future.

Warm regards,
The Chatty Team

Bonjour,

Nous vous remercions d'avoir pris le temps de partager vos commentaires. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec notre page de suivi de commande.

Nous comprenons l'importance d'une expérience utilisateur fluide et transparente, notamment en ce qui concerne le suivi des commandes. Nous sommes en train d'évaluer notre processus de suivi pour améliorer la convivialité et l'efficacité de cette fonctionnalité. Votre retour nous est extrêmement précieux pour nous aider à identifier et à corriger ces problèmes.

En ce qui concerne la possibilité d'être contacté directement via notre site, nous prenons note de cette remarque. Nous cherchons constamment à améliorer nos canaux de communication pour mieux répondre aux besoins de nos clients. Votre suggestion sera prise en compte dans nos discussions sur l'amélioration de notre service client.

Si vous avez d'autres détails à partager ou des suggestions spécifiques, n'hésitez pas à nous contacter directement à support@avada.io.

Encore une fois, nous vous remercions pour votre retour constructif. Nous sommes déterminés à faire de votre expérience avec nous une excellente expérience.

Cordialement,

Chatty de support

Hi there,

Thank you for taking the time to leave a review. We're sorry to hear that you're finding our app limited in features compared to your expectations.

We're always striving to improve and provide the best possible service to our users. If you could share more specific feedback on the features you feel are lacking or any particular functionalities you would like to see, we would greatly appreciate it. Your input is invaluable in helping us enhance our app to better meet your needs.

Please feel free to reach out to our support team if you have any suggestions or require assistance.

Best regards,
Chatty Support Team