Chatty AI Chatbot & Live Chat
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Reviews (1,711)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer service with its AI-powered chatbots that offer instant, 24/7 responses, significantly increasing conversion rates and sales through real-time guidance and personalized product recommendations. It features seamless integration with communication platforms, customizable bots, and adaptable visual branding. The support team is praised for their quick, professional, and friendly assistance, enhancing the app's usability and merchant satisfaction.
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Hana helped answer my questions, she was very responsive and very helpful! The app is great and i recieved around 26 important messages in the first month! Definitely suggest
Thank you so much for your lovely review and for recommending the app.
We’re really happy to hear that the app has been working well for you and that you received so many important messages in your first month. That’s great to see. We’re also glad Hana was able to assist you promptly and answer your questions clearly. She’ll be very happy to hear your kind words.
Thank you again for your trust and support. If you ever need any help, our team is always here for you.
Chatty makes our life a lot easier. After setting everything up — which is not a small thing — the onboarding was super smooth. Big thanks to Cody and the rest of the team for that. Customer service is top-notch, it’s incredible how they always answer super fast. Really useful app, congrats!
Thank you so much for taking the time to share this feedback. It really means a lot to our team.
We know the initial setup can take some effort, so it’s great to hear that the onboarding felt smooth and worth it in the end. I’ll be sure to pass your kind words along to Cody and the rest of the team. They’ll be very happy to hear this.
We truly appreciate your support and are glad Chatty is making things easier for you. If you ever need anything or have ideas you’d like to share, we’re always here to help.
As a free plan App, it has all the tools required to keep the conversation going with the customer. Additionally, the Q&A (FAQ section) offers customers a quick glance at the important question you can personally outline. This is a very helpful reference guide.
The customer support is quick to answer (thank you Sonny) to provide details to integrate the software.
We have not used the AI tools yet, but the 'quick answers' feature allows you to preprogram an answer to a common question.
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re glad to hear that you’re finding the free plan useful and that it provides the essential tools to keep conversations flowing with your customers. It’s great to know the Q&A (FAQ) section has been helpful as a quick reference for common and important questions. The “quick answers” feature was designed exactly for that purpose, so we’re happy it’s working well for you.
Thank you as well for the kind shoutout to Sonny. We’ll be sure to pass along your appreciation for his prompt support and guidance with the integration.
Whenever you’re ready to explore the AI tools, our team will be happy to help you get started. Thanks again for your trust, and we’re always here if you need any further assistance.
So many issues with this app. I can never get into it anymore. Every time I click on it it will be a blank white screen or it will say my website is blocked??? The AI is very unhelpful, I have had customers almost cancel orders because the AI doesn't help until I stepped into the chat myself and resolved the issue and thankfully didn't lose the customers that this happened to. Doesnt seem super useful since its not working well anymore.
Hi there,
We’re really sorry to hear about the issues you encountered and would love the opportunity to help fix them as soon as possible.
We’ve just reached out via email as well so we can work with you directly on this. When you have a moment, could you please share a screenshot or short screen recording of the blank white screen or “website blocked” message you mentioned? That will help our dev team identify the cause faster.
Also, regarding the AI chat issue, we’d really appreciate it if you could provide more detail about that situation (for example, when it happened or which customer chat it involved). This will help us improve the AI responses to better support your store.
We completely understand how important real-time support is for your customers, and we want to make sure Chatty runs smoothly for you again soon. Looking forward to your reply.
Best regards,
Chatty Support Team
Excellent customer service. Every time we see a response from the bot that gives us the 'ick' we contact their help desk who immediately write a scenario to improve the response the bot gives next time. The team always take time to truly understand the issue with the bots response and it never happens again in the same scenario.
Definitely cuts down on the amount of queries that our customer services team receive.
Excellent app and faultless customer support.
Support is always excellent, although sometimes they don't take the time to understand the problem, too quick to want to solve the issue which means it takes longer as it leads to inefficient work.
Hana and Jade were particularly helpful today, but it took a long time to get to solve what I contacted them about, but we did fix up some other issues as a consequence of them not understanding my question.
So far so good! What sets this app apart is APRIL! Wow. I had just launched and realized my chatty wasn’t fully set up. She was so diligent. So professional. So patient. My goodness April has the patience of a saint! She treated me so very kindly and repeated the same thing in many ways until it clicked. She’s a credit to the app and a reason to stay!!
The support team responds instantly — truly impressive. Every answer is clear, detailed, and actually helps solve the issue instead of generic replies. Great app and customer service!
We've been using the app for a little while now and it has been easy to use and the customer service is quick, very helpful, and friendly. Andy, has been especially helpful in working through a placement issue we wanted adjusted. He jumped in and helped us quickly and friendly.
I tried 3 AI chat bots before Chatty AI and they were all missing basic items, unless you upgraded to their pro plans. Chatty was easy to setup and the support has been quick and helpful. The price is right and I couldn't be more pleased. You won't be sorry~!