Chatty: Livechat Helpdesk, FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,062)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer communication and support, noting improvements in service and engagement. It features live chat for real-time interaction, an FAQ section to reduce support workload, order tracking, and customizable settings within a user-friendly interface. Merchants attribute increases in conversions and customer retention to these comprehensive features, available even in the free version. The app is praised for its reliability and efficient performance, with customer support staff like Hana, Audrey, and Tiana specifically commended for their responsiveness and effectiveness in resolving issues.
Refine
-
By rating
Its a all in one tool to communicate to our customers
Quick replies and issues are solved very quick!
We love this app. It has all the features other (paid) apps have and much more. Their customer service is great. They are there for you 24/7 and can help with anything you ask! Lydia helped us setting up and guiding us through all the questions we had. Thanks for making such a great app and all the support!
Nice app, supper fast support!
Jasmine is very helpful in all my questions. this apps is very useful.
Contacted the support team and Jade was fantastic! Promptly resolved my issue. Great app!
Hana is a great support!
Chatty is a highly customisable Chat app you can install on your Shopify store. The customer service is absolutely amazing, they help you with everything until it's right and even help with customisations for the chat app design if you ask the customer service nicely. They're polite and always looking to make the customer experience better. I've loved using their app so far and this app is better than the majority of the paid apps in the Shopify App Store. Excellent app, it's beautiful design, easy for customers to use and the FAQ page and contact buttons that integrate into it are really helpful. I want to personally thank Rosie(customer service), Audrey (customer service), and Nikita (technician) for all their help over the past months.5 stars! ***** Highly recommended
The app has many helpful features for the website. A staff member Hana helped me to fix things so quickly.
Hana , TY