Chatty AI Chatbot & Live Chat
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Reviews (1,765)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for reducing customer support workload by efficiently handling inquiries and providing instant responses. They appreciate features like AI-driven chat, product recommendations, and FAQ management, with seamless integration with WhatsApp, Messenger, and Instagram. The app is customizable, allowing tailored responses. Merchants praise its smooth operation, easy setup, and responsive customer support, finding it valuable for enhancing customer service and streamlining operations.
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Our team consistently has a great experience using this app. Whenever we run into an issue or have a question, the live agents are quick to respond and extremely helpful. Hana in particular is always awesome and goes above and beyond to assist us.
With so many products on our website, navigating can be confusing for customers. Every contact that comes through the Chatty app is a great opportunity to learn and tweak the info we feed it. Very impressed with how much the conversations have improved in helping people find the right product. The Chatty team is always quick to reply and ready to help. Special thanks to Hana!
This app changes the exact URL I paste into the AI chat responses (my “Start a Return” link gets rewritten to a different link). I need the chatbot to send customers the same link I provide, without modifications.
Support told me: “links that require authentication may not work consistently when shared in automated AI responses.” That’s not acceptable for a returns link and doesn’t solve the issue.
Not reliable for customer-facing support.
Hi there,
Thank you for taking the time to share your experience. We truly understand how important it is for a customer-facing chatbot to send exactly the link you configure, especially for critical flows like returns.
In some cases, links that include authentication or dynamic redirect parameters may not behave consistently when delivered through automated AI responses. That said, the goal is always to ensure your customers receive a stable and reliable entry point to complete their request without confusion.
A more consistent approach is to use a fixed return page URL as the main entry point, where customers can then proceed through the login or return process normally. This helps maintain link stability while preserving the intended return flow. Our team can also configure the chatbot response as a fixed answer and adjust the AI training content to prevent unwanted modifications.
We would genuinely appreciate the opportunity to review your setup and assist directly to ensure everything works as expected. Please feel free to reach out to our support team so we can resolve this properly for you.
Best regards,
Chatty Support Team
Genuinely a very good app for small business. I am a 1 man operation and it is very difficult to handle all the inquires and messages I get. Chatty AI bot has helped me streamline and answer quick questions very easily. Hope this helps out fellow small business owners! Their support team are also incredibly helpful and kind!
Thank you so much for sharing such thoughtful feedback.
We’re really glad to hear that Chatty has been helpful for your business, especially as a one-person operation. Managing inquiries on your own can be challenging, so it’s great to know the AI bot has helped you handle quick questions more smoothly and save time. Your words about our support team truly mean a lot to us as well.
Thank you for recommending Chatty to other small business owners. We’re always here if you need any support or have ideas to share as your business grows.
This bot has made handling inquiries so much smoother! It’s reliable and very easy to use. Special thanks to Andy for the amazing backup—anytime I had an issue, Andy sorted it out immediately. Highly recommend both the app and the team
Thank you so much for the great feedback. We really appreciate it.
We’re happy to hear the bot has made handling inquiries smoother and that you’re finding it reliable and easy to use. That’s exactly what we aim for.
A special thanks for mentioning Andy as well. We’ll be sure to share your kind words with him. He’ll be glad to know his support made such a positive difference.
Thanks again for recommending the app and the team. If you ever need anything, we’re always here to help.
I relied upon help from Hazel today for setting up chat etc. It was refreshing to have a real live help that was patient, clearly very competent and, well, helpful. Saved me so much time and stress.
Trust me, I do suspect that some apps help make it a sport to confuse and stress :).
So, thanks for super service and I look forward to going to the next stage of your app.
Thanks so much for the kind words. We really appreciate you taking the time to share this.
We’re glad to hear Hazel was able to help you get everything set up smoothly and save you time and stress. That’s exactly the experience we want merchants to have, especially when setting things up for the first time.
We’ll be sure to pass your feedback along to Hazel. She’ll be very happy to hear this. We’re excited to support you as you move on to the next stage of using the app, and we’re always here if you need anything along the way.
This is a very smart plugin. Although the AI assistant is not yet highly skilled in its use, it has already saved us a lot of customer service work. We hope that for issues requiring manual resolution, there will be clearer prompts or more timely notifications to the human customer service staff. Thanks to Sonny, he always responds so quickly!
Excellent app and even better support from Andy. This is a true LLM chatbot that does the work of seven apps in one. It’s highly customizable, easy to navigate, and actually works as advertised. Definitely the best AI solution on the Shopify App Store right now.
This App is a totally game changer, very helpful and easy to use, but the best part is the support team that makes this company make the difference because there are always very kind and helpul and run the extra miles, specially Hana make feel very important as a valued customer and person. It was a really great pleasure to be served by Hana from A to Z. I highly recommend her work and the company.
Support is always excellent, although sometimes they don't take the time to understand the problem, too quick to want to solve the issue which means it takes longer as it leads to inefficient work.
Hana and Jade were particularly helpful today, but it took a long time to get to solve what I contacted them about, but we did fix up some other issues as a consequence of them not understanding my question.
