Reviews (1,623)

Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features that allow for smooth integration. They value the live chat and FAQ capabilities, which enhance customer service and lighten the load on support staff. The app's performance is reliable, positively impacting businesses. The customer service team, including Tiana and William, is commended for their swift and professional help. This app is recommended for improving customer interaction and streamlining support processes.

June 12, 2024

I recently started using this app and I couldn't be happier with the experience. The user interface is intuitive and the features are exactly what I needed for my online store. I had a few questions initially, but Nolan from the support team was incredibly helpful and resolved all my queries promptly. His assistance made the whole process smooth and stress-free. Highly recommend this app to anyone looking for reliable and efficient support.

Retro Stage - Chic Vintage Dresses and Accessories
United States
About 1 year using the app
May 5, 2024

Simple and easy to set up, customizable and above all, quick and effective help when I needed it.
They also have a nice feature where users easily can add suggestions to the app developers and where users can thumbs up or comment on others suggestions.

Sighthound Creatives
About 1 month using the app
May 11, 2024

Amazing customer service, extremely fast to fix any issues through their chat. Really impressed with the app even on the free plan! Shout out to Esther in particular!

The Playful Ones
New Zealand
2 months using the app
April 29, 2024

I contacted support to get my FAQ page up and running after it disappeared. Esther solved my problem in no time and was accommodating, precise and very efficient and had my page up and running in a few minutes. I am always very happy with the support from this team but Esther really impressed me on how fast she resolved it. Thank you very very much.

KR, Sarah

Trend Pique
United Kingdom
About 2 months using the app
May 16, 2024

I find this Add on TOP. And also the client service is always available and guide you for all the settings
You can download and install in your Shopify because is the best add on that i found

Laboratoire de Provence
30 days using the app
June 4, 2024

L'app è un'eccellente risorsa per integrare le FAQ al sito web.
L'interfaccia è intuitiva e le funzionalità sono molte e ben progettate. Consiglio vivamente quest'app.
Un grazie speciale a Nolan per il continuo ed eccellente supporto!
The app is an excellent resource to integrate FAQs into the website. The interface is intuitive and the features are many and well-designed. I highly recommend this app.
A special thanks to Nolan for the continuous and excellent support!

GEA | Green Ever After
4 months using the app
April 4, 2024

"Chatty: Livechat Helpdesk, FAQ is an indispensable tool for any business looking to streamline customer support. With its intuitive interface and robust features, Chatty simplifies communication between businesses and their customers. The live chat functionality allows for real-time assistance, while the FAQ section provides comprehensive answers to commonly asked questions, reducing the workload on support agents. Its customizable options ensure seamless integration with any website or platform. Overall, Chatty empowers businesses to deliver exceptional customer service efficiently."

Prime Pinnacle
2 months using the app
May 24, 2024

Very good app with good features that really elevate your shopify website to the next level. Also really good support, Rosie was really helpful and replied fast.

3 months using the app
April 26, 2024

Pamela ,

Thank you for your service , you helped me in 10 mins after a lot of trying to fix this problem!

Thank you , you are amazing !

Kind Regards


Motus BV
3 months using the app
April 30, 2024

I had an excellent experience with customer service. They were quick, efficient, and straight to the point when addressing my questions. I've interacted with Tiana and William on different occasions since installing this app, and both were incredibly helpful, resolving my requests promptly with kindness and professionalism.

The app itself is fantastic—it works perfectly for my needs. I'm also happy they recently added a live chat option. It's user-friendly, with great features that look professional on my site.

I highly recommend this app to anyone looking for a reliable solution. It's easy to use and backed by a stellar customer service team.

United States
9 days using the app