Chatty AI Chatbot & Live Chat

Chatty AI Chatbot & Live Chat

Reviews (2,315)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and support with features like live chat, AI assistant, customizable FAQs, and real-time order tracking. They appreciate its intuitive, customizable interface and seamless Shopify integration. The reliable performance and responsive customer support team are also noted for enhancing user experience and resolving issues efficiently, making it a valuable tool for improving customer service and operational efficiency.

December 19, 2024

I’ve been using Chatty: Live chat Helpdesk FAQ for a while now, and it’s been great. The apps are easy to use, and I love how customisable everything is. The designs look really good too.

Jade is also fantastic. They were quick to help me when I had an issue and made sure everything was sorted out. It’s been a smooth experience overall.

Overall, I’m really happy with both Chatty: Live chat Helpdesk FAQ and Jade. They make things simple and easy.

Luxe Cosmeceuticals
Australia
Over 1 year using the app
January 9, 2025

Fantastic App! I highly recommend it. I have been using it for our FAQs page for over a year now and find it to be really intuitive and user friendly.

It's easy to use and set up and if you have any issues, Hana and Maison are friendly and most importantly quick to respond and help with any fixes.

Dorothy
United Kingdom
10 months using the app
January 14, 2025

Excellent customer service. Everything is free, except a Messenger connection. WhatsApp, SMS, Insta, phone calls. Etc. All free to connect.

Great app. Use it to have customers contact directly through your website.

ALK Accommodations Management
Canada
8 months using the app
January 15, 2025

I have been using the Chatty app into my Shopify store and have been thoroughly impressed with its performance. The platform is intuitive and has significantly enhanced my customer engagement. A special mention goes to Jasmine and William from the support team; their prompt and insightful assistance made the setup process seamless. Their dedication to customer satisfaction is truly commendable. I highly recommend Chatty to any Shopify store owner seeking a reliable live chat solution.

Premier Traders
Pakistan
8 months using the app
January 31, 2025

Perfect addition to our website. It has helped us answer a lot of FAQ, provide faster customer service and get more orders. Highly recommend. When I had a question, Abby was super helpful and quick to respond. Excellent customer service as well!

ESI Grips
United States
3 months using the app
January 27, 2025

There is lots of support for the app, easily install and links to all channels including social media.

uMugqa Studio
South Africa
6 months using the app
January 22, 2025

i got answers really quick and they solved my problem. They indeed reported one additional incident that will be fixed soon i hope!

Onisa Coté
Spain
12 months using the app
November 22, 2024

Exactly what I was looking for! And boy, did I try a load of Chat apps. Service is amazing too! Had an issue with setting up translations but Hana came to the rescue. 5 minutes and everything was running smoothly. The cost is also very reasonable compared to others. Highly recommend.

ZePooch, plein-air canin
Canada
10 months using the app
January 16, 2025

Hana was amazing! She helped me right away. Excellent customer service and very fast!

Urbangreen Store
Estonia
10 months using the app
December 6, 2024

The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. It works without slowing your website down, and without causing any issues. If you do have any issues with it. Their live chat support is great and it seems like they are always available when I need them, which is rare with me being in the U.S.

All Pro Truck Parts
United States
About 1 month using the app