![Chatty: Livechat Helpdesk, FAQ](https://cdn.shopify.com/app-store/listing_images/eb2a46ad62a4a49e462b8e400524ca91/icon/CMruhu_hpYUDEAE=.jpeg)
Chatty: Livechat Helpdesk, FAQ
Reviews (1,756)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support with its live chat and FAQ features. They appreciate the real-time assistance and quick answers that reduce support team workloads. Features like customizable chat widgets, order tracking, and seamless theme integration contribute to its user-friendly interface. The app is noted for its reliable performance and excellent 24/7 customer support, with special mentions of support team members for their outstanding service.
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I recently started using this app and I couldn't be happier with the experience. The user interface is intuitive and the features are exactly what I needed for my online store. I had a few questions initially, but Nolan from the support team was incredibly helpful and resolved all my queries promptly. His assistance made the whole process smooth and stress-free. Highly recommend this app to anyone looking for reliable and efficient support.
I installed it because I liked the fact that I could choose whether or not to display the chat, and that I could also choose to display only the FAQs. The support was fast and helpful when I had problems. (Thanks Judy, Emily, and Kevin!).
I can see the progress of features under development and look forward to the future.
Although not included in the list, I would like to see a feature added that would allow us to analyze access to FAQs so we can see what our customers are having trouble with.
Chatty team provided an excellent and quick customer support. Their tool is user friendly and they keep updating to add more features. I am glad that I have added this app to my store and love to work with them.
They provide excellent support whenever we have a question or a problem with the app (You are the best Cheryl! Thanks for the help), great app design with customizations and this app is really helpful for our own customers when they are confused while they are shopping in our website.
This program is really simple and useful and is highly recommended. When I had some problematic glitches, by contacting the software developers for help, they were very responsive and I was impressed by a technician called Hana who quickly made my problem solved.
I had an excellent experience with customer service. They were quick, efficient, and straight to the point when addressing my questions. I've interacted with Tiana and William on different occasions since installing this app, and both were incredibly helpful, resolving my requests promptly with kindness and professionalism.
The app itself is fantastic—it works perfectly for my needs. I'm also happy they recently added a live chat option. It's user-friendly, with great features that look professional on my site.
I highly recommend this app to anyone looking for a reliable solution. It's easy to use and backed by a stellar customer service team.
Simple and easy to set up, customizable and above all, quick and effective help when I needed it.
They also have a nice feature where users easily can add suggestions to the app developers and where users can thumbs up or comment on others suggestions.
I recently had the pleasure of interacting with Hana from customer support, and I must say, the experience was great. Task has been completed within few minutes. Nice and efficient. Thank you!
I contacted support to get my FAQ page up and running after it disappeared. Esther solved my problem in no time and was accommodating, precise and very efficient and had my page up and running in a few minutes. I am always very happy with the support from this team but Esther really impressed me on how fast she resolved it. Thank you very very much.
KR, Sarah
This app works perfectly for my store. I like the app set up in the admin. Very responsive support. I had a small issue and Customer Service Rep Mia and Technician Nikita, fixed it promptly.