Chatty AI Chatbot & Live Chat
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Reviews (1,779)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for automating customer service, reducing support workload, and boosting conversion rates. Its AI capabilities handle inquiries, product recommendations, and cart integration across channels like WhatsApp and Instagram. Customizable options, including AI training and product data syncing, enhance customer assistance. The app is praised for smooth operation and easy setup, with responsive support making setup and troubleshooting stress-free.
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A few hiccups during the learning process but I will say once it gets going the chat is super helpful to our customers and helps scale back our time spent on customer service. If we do run into an error every now and then the support team, specifically Hazel, if super quick to respond and provide help on the spot.
I seriously cannot say enough good things about the Chatty app on Shopify! The customer service alone is NEXT LEVEL.
From the moment I started using it, the team has been incredibly responsive, patient, and genuinely helpful. A huge shoutout to **Sonny**, who went above and beyond to help me with customizations and making sure everything matched my brand perfectly. Not only did they fix issues quickly, but they also took the time to explain things so I could understand and manage it moving forward.
It’s rare to find an app where the support team actually feels like a partner in your business, but that’s exactly what you get here. If you’re looking for a chat solution that’s not only powerful but backed by an amazing team that truly cares, this is it.
Highly, highly recommend!
Our team consistently has a great experience using this app. Whenever we run into an issue or have a question, the live agents are quick to respond and extremely helpful. Hana in particular is always awesome and goes above and beyond to assist us.
With so many products on our website, navigating can be confusing for customers. Every contact that comes through the Chatty app is a great opportunity to learn and tweak the info we feed it. Very impressed with how much the conversations have improved in helping people find the right product. The Chatty team is always quick to reply and ready to help. Special thanks to Hana!
This app changes the exact URL I paste into the AI chat responses (my “Start a Return” link gets rewritten to a different link). I need the chatbot to send customers the same link I provide, without modifications.
Support told me: “links that require authentication may not work consistently when shared in automated AI responses.” That’s not acceptable for a returns link and doesn’t solve the issue.
Not reliable for customer-facing support.
Hi there,
Thank you for taking the time to share your experience. We truly understand how important it is for a customer-facing chatbot to send exactly the link you configure, especially for critical flows like returns.
In some cases, links that include authentication or dynamic redirect parameters may not behave consistently when delivered through automated AI responses. That said, the goal is always to ensure your customers receive a stable and reliable entry point to complete their request without confusion.
A more consistent approach is to use a fixed return page URL as the main entry point, where customers can then proceed through the login or return process normally. This helps maintain link stability while preserving the intended return flow. Our team can also configure the chatbot response as a fixed answer and adjust the AI training content to prevent unwanted modifications.
We would genuinely appreciate the opportunity to review your setup and assist directly to ensure everything works as expected. Please feel free to reach out to our support team so we can resolve this properly for you.
Best regards,
Chatty Support Team
Stellar platform! Its been amazing so far, easy to set up and the AI system is really amazing! Appreciate the support as well, fast and effective in helping resolve issues.
Appreciate Hazel for the support when I ran into some minor issue with the set up!
Chatty is a great app - easy to set up and very useful for improving customer support and engagement. The AI features work well and help automate a lot of common questions. Also, Hana from support is amazing - very helpful, quick to respond, and effective in solving issues. Highly recommend!
This is a very smart plugin. Although the AI assistant is not yet highly skilled in its use, it has already saved us a lot of customer service work. We hope that for issues requiring manual resolution, there will be clearer prompts or more timely notifications to the human customer service staff. Thanks to Sonny, he always responds so quickly!
This bot has made handling inquiries so much smoother! It’s reliable and very easy to use. Special thanks to Andy for the amazing backup—anytime I had an issue, Andy sorted it out immediately. Highly recommend both the app and the team
Thank you so much for the great feedback. We really appreciate it.
We’re happy to hear the bot has made handling inquiries smoother and that you’re finding it reliable and easy to use. That’s exactly what we aim for.
A special thanks for mentioning Andy as well. We’ll be sure to share your kind words with him. He’ll be glad to know his support made such a positive difference.
Thanks again for recommending the app and the team. If you ever need anything, we’re always here to help.
Genuinely a very good app for small business. I am a 1 man operation and it is very difficult to handle all the inquires and messages I get. Chatty AI bot has helped me streamline and answer quick questions very easily. Hope this helps out fellow small business owners! Their support team are also incredibly helpful and kind!
Thank you so much for sharing such thoughtful feedback.
We’re really glad to hear that Chatty has been helpful for your business, especially as a one-person operation. Managing inquiries on your own can be challenging, so it’s great to know the AI bot has helped you handle quick questions more smoothly and save time. Your words about our support team truly mean a lot to us as well.
Thank you for recommending Chatty to other small business owners. We’re always here if you need any support or have ideas to share as your business grows.
