Reviews (1,756)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support with its live chat and FAQ features. They appreciate the real-time assistance and quick answers that reduce support team workloads. Features like customizable chat widgets, order tracking, and seamless theme integration contribute to its user-friendly interface. The app is noted for its reliable performance and excellent 24/7 customer support, with special mentions of support team members for their outstanding service.

June 12, 2024

I recently started using this app and I couldn't be happier with the experience. The user interface is intuitive and the features are exactly what I needed for my online store. I had a few questions initially, but Nolan from the support team was incredibly helpful and resolved all my queries promptly. His assistance made the whole process smooth and stress-free. Highly recommend this app to anyone looking for reliable and efficient support.

Retro Stage - Chic Vintage Dresses and Accessories
United States
About 1 year using the app
July 18, 2024

I installed it because I liked the fact that I could choose whether or not to display the chat, and that I could also choose to display only the FAQs. The support was fast and helpful when I had problems. (Thanks Judy, Emily, and Kevin!).
I can see the progress of features under development and look forward to the future.
Although not included in the list, I would like to see a feature added that would allow us to analyze access to FAQs so we can see what our customers are having trouble with.

ニッコー公式オンラインショップ
Japan
22 days using the app
June 26, 2024

Chatty team provided an excellent and quick customer support. Their tool is user friendly and they keep updating to add more features. I am glad that I have added this app to my store and love to work with them.

nestern
India
About 1 month using the app
July 17, 2024

They provide excellent support whenever we have a question or a problem with the app (You are the best Cheryl! Thanks for the help), great app design with customizations and this app is really helpful for our own customers when they are confused while they are shopping in our website.

7BigStars Kingdom
United States
About 1 month using the app
July 5, 2024

This program is really simple and useful and is highly recommended. When I had some problematic glitches, by contacting the software developers for help, they were very responsive and I was impressed by a technician called Hana who quickly made my problem solved.

Redtop
Hong Kong SAR
About 2 months using the app
April 30, 2024

I had an excellent experience with customer service. They were quick, efficient, and straight to the point when addressing my questions. I've interacted with Tiana and William on different occasions since installing this app, and both were incredibly helpful, resolving my requests promptly with kindness and professionalism.

The app itself is fantastic—it works perfectly for my needs. I'm also happy they recently added a live chat option. It's user-friendly, with great features that look professional on my site.

I highly recommend this app to anyone looking for a reliable solution. It's easy to use and backed by a stellar customer service team.

ASIA BORDER™
United States
3 months using the app
May 5, 2024

Simple and easy to set up, customizable and above all, quick and effective help when I needed it.
They also have a nice feature where users easily can add suggestions to the app developers and where users can thumbs up or comment on others suggestions.

Sighthound Creatives
Sweden
About 1 month using the app
June 21, 2024

I recently had the pleasure of interacting with Hana from customer support, and I must say, the experience was great. Task has been completed within few minutes. Nice and efficient. Thank you!

PAWESOMEFIND
United Kingdom
24 days using the app
April 29, 2024

I contacted support to get my FAQ page up and running after it disappeared. Esther solved my problem in no time and was accommodating, precise and very efficient and had my page up and running in a few minutes. I am always very happy with the support from this team but Esther really impressed me on how fast she resolved it. Thank you very very much.

KR, Sarah

Trend Pique
United Kingdom
4 months using the app
July 5, 2024

This app works perfectly for my store. I like the app set up in the admin. Very responsive support. I had a small issue and Customer Service Rep Mia and Technician Nikita, fixed it promptly.

TSGS
United States
4 months using the app