Chatty AI Chatbot & Live Chat
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,374)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and sales with features like live chat, FAQs, order tracking, and AI assistant capabilities. They appreciate the intuitive interface, seamless Shopify integration, and customizable design options. The app's reliability and the support team's responsiveness and professionalism are also frequently praised, enhancing the overall user experience.
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Staff Hana is super nice and supportive, the Chatty app is a game changer for all the shops, I would recommend to any person who tries to setup their online business!!
At first glance you may say "wow look at this cool app it has a ton of great reviews and features", but do not be fooled. The features pick and choose when they want to work and the support is mediocre at best. They pass things on to a different departments that work in time zones across the world so there is isn't any instant support.
At sign up I was told instagram support was coming in 2 weeks. 4 weeks into using the software there is no instagram support.
Emails do not always come through. They pick and choose when they want to come in.
I would not recommend this for any company with heavy traffic as it will upset your customers.
The reviews in my opinion are fake. They support agents help you setup the software and prey on simple minded users who are happy to give a review without actually using the product for sometime. After using it I would not recommend this product and do not believe it is a 5 star product. it is 2.5 at best with very limited features and a good looking ui.
Dear Auto Addict USA Store Owner,
This is Liz, Customer Success Leader from Chatty Support Team. Thank you for taking the time to leave your feedback. I sincerely apologize for the issues you experienced while using our app and for any inconvenience caused. Your concerns are very important to us, and I want to address each point you mentioned.
1. Email Forwarding Issue: Our team has thoroughly tested the email forwarding feature, and we confirm that all emails, including those with images or videos, are being forwarded correctly through the app. However, I understand that hasn’t been your experience. If possible, we’d greatly appreciate it if you could share the details of the specific emails that weren’t forwarded. This will help us investigate further and ensure a resolution.
2. Instagram Integration: I understand your frustration regarding this feature. Our team has already submitted the integration to Meta, and it’s expected to go live by the end of February or early March. We’re committed to keeping you updated on its release.
3. Support and Communication: I'm sorry for any delays or inconvenience in receiving assistance. I'm continuously working on improving our support to provide faster and more efficient service.
Our goal is to provide tools that truly add value to your business, and I'm deeply sorry that your experience didn’t reflect that. If you’re open to giving us another chance, I’d love to assist you further and ensure the app meets your needs.
Thank you for your feedback—it helps us improve.
Warm regards,
Liz
Customer Success Leader
Quite blown away actually with the in-depth answers the AI provides. Even complicated technical questions which I would even struggle to answer myself having ran my business for 14+ yrs it some how manages to pull off the required information and to provide to the customer supported by relevant product information and links to the product pages on our website.
Great experience, easy to use, and the free version is full of options and settings. Support is very quick and always helps with the problems I had. Thank you, Damian! :)
Had an issue with the Chatty logo in emails, and Sonny and the Chatty team helped solve my issue with speed and professionalism I appreciate you all and thank you so much for all of your great support!
I had a great experience with Jade from the Chatty app support team. She was professional, friendly, and resolved my issue quickly. Her clear communication and willingness to go the extra mile made the process seamless. Truly appreciate the excellent support. Thank you, Jade!
Outstanding Support from Hana!
I recently reached out to Chatty's support team and had the pleasure of being assisted by Hana. Her response was incredibly fast, friendly, and helpful in every possible way. She took the time to thoroughly address my concerns, provide clear instructions, and ensure that everything was resolved to my satisfaction.
What truly stood out was her friendly manner and dedication to making my experience smooth. If this is the standard of support that Chatty provides, I can confidently say they’ve set the bar high.
Highly recommend both the app and their exceptional customer service!
Amazing tool and awesome service!
Chatty has made our customer support so much easier! The live chat with the AI chatbot is super fast, and the customizable widget looks great with our brand. Love the FAQ hub and how easy it is for customers to track orders.
Big thanks to Hana from customer service—she’s so sweet and helpful! Chatty is a game-changer for any business.
So far works quite well for us, quick support and a lot more features than we had on our past chat system. Looking forward to seeing how we can leverage the AI chatbot to help with support responses.
Such a great app and the support was even better. Had a few edits that needed to be done and they were completed in a few seconds!!!