Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,134)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

October 21, 2024

Hana helped us a lot. Good support :)

Forty Four Sneaker
Germany
About 2 years using the app
October 30, 2024

Great service! Easy to use! Customer service is exceptional! Hana is attentive and here to help! She is such a fast replier and understands everything I want for my FAQ page. She goes above and beyond to help fix certain problems for me! Highly Recommend the app!

My Store
Australia
6 days using the app
August 16, 2024

I’ve been using Chatty on my Shopify store, and it’s been effective for managing customer communications. The app is straightforward and easy to use.

The support team is responsive, with Hana providing quick and helpful assistance when needed. I recommend Chatty for those looking to streamline their customer service.

YophieMade
United Kingdom
About 1 month using the app
October 10, 2024

I just started working on the app, it seems good and convenient to me, in the meantime I used a complete service and received a good response

livni-jewelry
United States
11 days using the app
September 24, 2024

I recently encountered an issue with the face button icon in my app that was affecting the user experience. Thankfully, I reached out to Sonny, who not only responded swiftly but also fixed the bug in no time. What impressed me the most was how seamless the whole process was. Sonny quickly understood the problem, identified the root cause, and delivered a solution that was both effective and efficient.

SARAS
India
5 days using the app
September 6, 2024

Support is superfast and really helpful i give them 5* Thanks for your help Hana

Mesélő Ajándékok
Hungary
5 months using the app
September 29, 2024

I want to thank Sonny, who is from the support team. He did a great job.

I wanted to raise the button a bit on the phone and on the computer.
I spoke to the support team and it only took a few minutes to get everything fixed.

Sonny from the support team spoke to me. He is really nice and friendly. It only took me five minutes to do everything. I appreciate it very much and thank him from the bottom of my heart. Knowing that the application is integrated and very good.

Thank you again, my friend Sonny.

colmashi
Morocco
2 days using the app
September 30, 2024

The CSS style can be customized. The online help provided is very timely and useful, especially Hana from Avada Group 2 who provided me with great help. Thank you!

sassysis.beautylab
Philippines
5 days using the app
August 3, 2024

Prakash helped me really good and fast. Awesome service and really kind. I would definitely recommend using this app and all it's services.

Studio Miniatuur
Netherlands
3 months using the app
October 1, 2024

Jasmine is very helpful in all my questions. this apps is very useful.

EcoHerbs
Malaysia
5 months using the app