Chatty AI Chatbot & Live Chat

Chatty AI Chatbot & Live Chat

Reviews (2,379)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales with features like live chat, FAQs, order tracking, and AI assistant capabilities. They appreciate the intuitive interface, seamless Shopify integration, and customizable design options. The app's reliability and the support team's responsiveness and professionalism are also frequently praised, enhancing the overall user experience.

January 20, 2025

I recently encountered a significant issue on my website involving the App Chaty plugin. I reached out to support and was fortunate to work with Hana, who was incredibly helpful and patient. We collaborated closely for a long time, and thanks to Hana's dedication and expertise, we managed to resolve the problem. I truly appreciate the exceptional support provided by Hana and highly recommend their assistance to anyone facing technical challenges. Thank you, Hana, for your outstanding service!

iSmartDeals
Pakistan
3 days using the app
February 22, 2025

Im really thankful that Audrey helped with my question. She had patience and listened to my problem. Im really happy about the service and look forward to chat with you again!

Sporta
Netherlands
3 days using the app
December 16, 2024

Hana and all the team have been very helpfull to help me integrate Chatty. Thank you Chatty for this incredible app and support at such a great price :)

Maison de la soie
France
About 1 month using the app
October 28, 2024

Today marks my first day using this app, and I’m already impressed! The live chat feature is fantastic for providing instant customer support, making it easier to engage visitors and encourage sales. Setting up the FAQs hub was a breeze, and it’s great for helping customers find answers on their own without waiting for a response.

The chat widget customization is straightforward, letting me match it to my brand in just a few clicks. I’ve also tried the order tracking feature, which seems really convenient for letting customers check their order status on the go.

I have to mention the outstanding customer support I’ve received so far. Hana and Damian have been incredibly helpful, guiding me through the setup process and answering all my questions promptly. Their support has made my first day using the app a great experience.

So far, I’m really pleased with the app and look forward to seeing how it continues to improve my store’s customer service!

snoofy
Israel
2 months using the app
December 7, 2024

I am very happy with this app, it does what it is supposed to do and Alyssa from support was super nice and helped me quickly. i highly recommend.

Flora D'Amour
Netherlands
15 days using the app
February 19, 2025

I received excellent customer service from Hana. She was very quick and efficient in resolving my issue.

MARIGOLD KIDS
Australia
8 days using the app
November 15, 2024

I recently installed this app for my Shopify store, and I have to say, it’s been a game-changer. The features are exactly what I needed to allow customers to easily get in contact with us quickly via the online chat function. The interface is user-friendly, and it integrates seamlessly with my store.

But what truly stood out was the customer support. I had a query about a specific feature, and Sonny was incredibly helpful. Not only did he respond quickly, but he also went above and beyond to ensure I understood how to make the most of the app’s capabilities. His patience and expertise made a potentially confusing situation a breeze to navigate. Thank you Sonny I am most grateful :-)

Blossom Lane Cards & Gifts
United Kingdom
10 days using the app
January 22, 2025

Thank you Damian for the quick and good help! Highly recomend :)

Lasaire
Netherlands
About 2 months using the app
October 31, 2024

I've had this app for abut a year and its been great since day 1. I've recently had to reach out to customer support and Audrey was amazing. She was very helpful and super efficient.

Paris House Of Beauty
United States
Almost 2 years using the app
December 7, 2024

Nice app for frequently asked questions on my website. Good customer service. I was helped well by Alicia. I am very satisfied!

Jovira
Netherlands
About 1 month using the app