Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

August 8, 2024

Amazing app! Not even paying I could find a better app. Linda was super fast in helping me set up everything.

gamin gamine.
France
2 months using the app
September 6, 2024

I installed it because I liked the ability to choose whether or not to display the chat, the menu in the chat, the ability to extract and display only the frequently asked questions that I wanted to address, and the ability to search within the chat.
Support was prompt and helpful when I had problems. (Thanks Audrey and William!) ) I am very happy with the quality of the software.
It's a very good app. I recommend this app.

BAROBARO
Japan
15 days using the app
September 3, 2024

5 stars! Tiana has been a huge help, helping me to show FAQs in the widget very quickly! Feel reliable for the services she provided.

FINTISO
United States
22 days using the app
September 2, 2024

I like this software not only because of its powerful functions, but also because their technical team helped me solve many problems!

Eleven Vending
China
About 2 months using the app
August 10, 2024

I want to extend my heartfelt thanks to the support team for their exceptional service. Mia and technician Maison did a wonderful job addressing my concerns promptly and professionally. Mia was incredibly attentive and made sure to understand every detail of my issue. Maison, on the other hand, displayed remarkable technical expertise, quickly diagnosing and resolving the problem. Their teamwork and dedication turned a stressful situation into a smooth and positive experience. I couldn't be happier with the service I received. Thank you, Mia and Maison, for your outstanding support!

Bejalebi
India
2 months using the app
October 11, 2024

I highly recommend this app. It's very easy to use, and the support is incredibly quick. I was pleasantly surprised by how my issue was resolved in just a few minutes. Highly recommend!

Raje Mirrors
Poland
6 days using the app
October 16, 2024

Outstanding app and support!!! Audrey at the support is amazing! A lot of knowledge, willing to help and very very polite!! This is a must have app!!

TROMFY™ - Styla ditt betalkort
Sweden
About 2 months using the app
August 16, 2024

I’ve been using Chatty on my Shopify store, and it’s been effective for managing customer communications. The app is straightforward and easy to use.

The support team is responsive, with Hana providing quick and helpful assistance when needed. I recommend Chatty for those looking to streamline their customer service.

YophieMade
United Kingdom
About 1 month using the app
November 8, 2024

Thanks to Hana for her help. If any problems occur, customer service will solve them as soon as possible.

AnySong
Hong Kong SAR
8 days using the app
September 8, 2024

I had a great customer service by Charles on how to use the app.
I highly recommend!

Vitrine Plaza
Canada
2 months using the app