Reviews (1,761)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support with its live chat and FAQ features. They appreciate the real-time assistance and quick answers that reduce support team workloads. Features like customizable chat widgets, order tracking, and seamless theme integration contribute to its user-friendly interface. The app is noted for its reliable performance and excellent 24/7 customer support, with special mentions of support team members for their outstanding service.

April 27, 2024

this app is very eazy to setup and quick and it has very nice interface. esther and maison really helped me to make changes technically and their response is very appreciatable

Fondel
India
About 1 month using the app
May 25, 2024

The product is fantastic, and the support has been a standout for me. Hana from the support team has been exceptionally quick in responding and resolving any issues or modifications in real-time.

Diadem
India
About 1 month using the app
July 17, 2024

the chatty team has been helpful from the moment I've installed the app, Cheryl and all the avada team helped me with all my doubts, super recomendable!

Sar Jewellery
Australia
6 days using the app
May 20, 2024

I recently had the pleasure of using Avada, and I am incredibly impressed by both the app and its support service. As a free app, it offers a wealth of features that are typically found in premium versions. The interface is user-friendly and intuitive, making it easy to navigate and use.

What truly sets Avada apart, though, is its magnificent support service. I encountered an issue and decided to reach out for assistance. To my delight, the support team responded promptly and went above and beyond to resolve my problem. They were patient, attentive, and dedicated to ensuring my experience was seamless.

Not only did they address my issue quickly, but they also followed up to make sure everything was working perfectly. It's rare to find such a high level of commitment and customer care, especially for a free app. I highly recommend Avada to anyone looking for a reliable and well-supported application. Five stars!

JayVibes
Germany
About 11 hours using the app
May 6, 2024

love it! quick help support especially with Esther who was very kind and helpful

Osseia
France
14 days using the app
June 23, 2024

It's a great app, I use it to setup an excellent and professional FAQ page quickly. The support team is also awesome. Today I hit an issue, that's the FAQ page only shows up part of the questions. I reached out to support team, Kevin helped me fix this issue quickly, that's pretty fantastic.

SPACESW
Japan
About 15 hours using the app
July 9, 2024

I had a great time with Hana, super kind, she solved my problem in a few minutes! Recommended

TergiLife
Italy
3 days using the app
April 17, 2024

The app is extremely lightweight and easy to use, with a clean interface that's both simple to set up and visually appealing. The support team is exceptionally friendly and efficient, providing quick resolutions. My interaction with customer representative Nolan was particularly noteworthy; he actively engaged and swiftly resolved my issue without any hassle.
Will strongly recommend the app.

Blancly
India
About 2 months using the app
April 30, 2024

Taking the chatty app for a test drive. So far looks like just the app I need. I hope to see an mobile app version to make it more mobile in the future.

The support staff Tiana was very helpful. Thank you Tiana.

Wakillo General
United States
14 days using the app
April 12, 2024

This app is easy to integrate and when I faced any issues along the way, their customer service was prompt to assist. In particular, I was served by Nolan who was quick in responding and was really helpful every step of the way. Excellent service.

Motion Theory
Singapore
About 2 months using the app