Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,171)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

August 22, 2024

App looks good and works well. Hana provided good support when needed

sovora
United Kingdom
About 1 month using the app
October 18, 2024

Very good service!! thank you!

VEYAN® España
Spain
4 months using the app
July 25, 2024

I'm currently in the process of configuring Chatty for our store, and I am already impressed with the app's potential. The setup process has been smooth, thanks to the clear instructions and intuitive interface.

A special mention to Audrey for her kindness and incredibly quick responses. Her support during this setup phase has been outstanding, ensuring that we get everything up and running without any hitches.

PERLO
France
2 months using the app
October 4, 2024

Great customer support. Talking to Charles was very helpful. He helped me resolve a notification issue.

CelestialSaintStudio
United States
29 days using the app
October 12, 2024

The service is impeccable! Whenever I need assistance, the team is ready to help with efficiency and kindness. A special shout-out to Hana, who deserves a perfect score for her outstanding service.

Miro Store
Brazil
17 days using the app
October 29, 2024

Amazing support
Hana helped me throught the process of some issues i had
she was calm, clear and supportive with me

i'm very gratefil with her and her support

100/10

TARRAT
Mexico
4 days using the app
November 17, 2024

Customer service Hana helped me solve the problem and the app is very good

Firebean
Hong Kong SAR
16 days using the app
July 18, 2024

I installed it because I liked the fact that I could choose whether or not to display the chat, and that I could also choose to display only the FAQs. The support was fast and helpful when I had problems. (Thanks Judy, Emily, and Kevin!).
I can see the progress of features under development and look forward to the future.
Although not included in the list, I would like to see a feature added that would allow us to analyze access to FAQs so we can see what our customers are having trouble with.

ニッコー公式オンラインショップ
Japan
22 days using the app
October 10, 2024

Nice app, supper fast support!

Fivemscript.store
Lithuania
6 months using the app
October 21, 2024

I recently started using Chatty, and I couldn't be more impressed! This live support app is fantastic, providing quick and efficient assistance whenever I need it. The user interface is intuitive, making it easy to navigate. What really stands out, though, is the support team—they're incredibly helpful and responsive. Whether I have a question or need guidance, they’re always ready to assist with a friendly attitude. Overall, Chatty has significantly improved my customer support experience. Highly recommend!

Buvea Jewels
United Arab Emirates
About 7 hours using the app