Reviews (1,540)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions through its AI chatbot, which supports real-time support and manages FAQs effectively. Key features include live chat, product syncing, and customizable order tracking. Merchants find it intuitive and praise the smooth setup and responsive customer support team for resolving issues efficiently, making it a valuable tool for improving online customer service and engagement.

April 3, 2025

The Avada Chat app is working so good , my customers loved it , also the online support is working so fast and solving all problems if you have, thanks for making your job this good , I recommend this app for all users.

Mutlu Dost
Türkiye
About 2 hours using the app
March 3, 2025

Its easy to use and the team are always available to assist. Hana was a great help. Efficient and friendly.

Make de run
Bermuda
5 months using the app
March 4, 2025

I just wanted to take a moment to express my gratitude for the exceptional support I received from Hana while using the AI chatbot plugin for my Shopify store. From the moment I reached out with a question, Hana was quick to respond and incredibly helpful in guiding me through the setup and any troubleshooting I needed.

DeeThao Online Store
Australia
About 1 hour using the app
January 27, 2025

Amazing tool and awesome service!
Chatty has made our customer support so much easier! The live chat with the AI chatbot is super fast, and the customizable widget looks great with our brand. Love the FAQ hub and how easy it is for customers to track orders.

Big thanks to Hana from customer service—she’s so sweet and helpful! Chatty is a game-changer for any business.

Baba Dzsungel
Hungary
5 days using the app
May 24, 2025

Agent Hana is incredibly responsive and knowledgeable. The ability to understand context and provide accurate, helpful responses is impressive.

Terrion
United Arab Emirates
About 4 hours using the app
April 11, 2025

Chatty is available with the free plan and I find these features sufficient for me, the Their customer service is very responsive, thanks Jade for your help. I would recommend this live chat app

Bearhard Outdoor
China
About 1 hour using the app
April 3, 2025

Experience is amazing. Hana from the Live Chat was super quick and helpful. 5 start service

Industrial Fan Co
United States
About 18 hours using the app
March 22, 2025

Audrey was so helpful as I am trying to revamp my website with a full rebrand. She was so willing to help me resolve a few issues and went in to do her best to create a new FAQ page. Thank you Audrey!

Tips of Elegance
United States
1 day using the app
November 22, 2024

Exactly what I was looking for! And boy, did I try a load of Chat apps. Service is amazing too! Had an issue with setting up translations but Hana came to the rescue. 5 minutes and everything was running smoothly. The cost is also very reasonable compared to others. Highly recommend.

ZePooch, plein-air canin
Canada
10 months using the app
February 13, 2025

After using Chatty AI Chatbot & Live Chat, I’m really impressed—not just by the product’s functionality, but especially by the outstanding customer support.

The chatbot is easy to use and meets my Shopify store's needs perfectly. Its AI auto-reply feature boosts efficiency while allowing seamless handover to human agents for more complex inquiries. The system runs smoothly and reliably, making customer interactions much more convenient.

What truly stood out to me was the exceptional support from their team, especially Alyssa. I encountered a page display issue and reached out for help. Alyssa responded incredibly fast and handled the issue with impressive professionalism. Not only did she fix it efficiently, but she also took the time to explain the cause so I could prevent similar problems in the future. Her patience and expertise made the entire experience stress-free and reassuring.

If you're looking for a smart chatbot with top-tier customer support, Chatty AI is an excellent choice. And if you ever need assistance, I hope you’re lucky enough to have Alyssa help you—she’s fantastic!

Foo Bless
China
About 3 hours using the app