Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,184)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

April 27, 2023

It's really great! I love the software and the service is great, I would recommend you to use it!

Shopping Paradise
China
About 2 months using the app
Edited July 10, 2023

For unknown reasons, I'm having trouble using this app. I contacted technical support and within minutes Hana provided me with assistance in solving my problems. I recommend this app to everyone!

quasar.product
United States
About 2 months using the app
December 30, 2022

Avada has been super helpful in getting my FAQ page set up the way that I want. They also quickly responded through chat and provided excellent customer service.

Regal Home Fragrance
United States
About 2 months using the app
Edited April 4, 2023

very easy to use , they also respond fast and help you out fast if you need assistance ,I highly recommend using their other apps to set up your store . Liz helped me with all my enquires.

Dollpy
South Africa
About 2 months using the app
August 25, 2023

Avada chat was very helpfull, Esther was amazing she helped me very quick

ANIMEVERSE
Portugal
About 2 months using the app
May 2, 2023

As a satisfied customer, I am excited to write a 5-star review for Emily and the exceptional help she provided me with. Emily's quick and efficient service was absolutely phenomenal, and she went above and beyond to ensure that my needs were met. I cannot recommend her highly enough.

One of the things that impressed me the most about Emily was how knowledgeable she was about the app and its features. She was able to answer all of my questions and provide me with a comprehensive understanding of the app's functions. She was patient and thorough, ensuring that I had all the information I needed to make the most of the app.

What really set Emily apart, however, was her speed and efficiency. When I contacted her for help, she responded promptly and was able to assist me quickly. She didn't waste any time and was able to identify and address my issue within minutes. Her professionalism and skill are truly remarkable, and I am grateful to have had her assistance.

One of the standout features of the app is its FAQ section, which is incredibly well-designed and user-friendly. The app's developers have clearly put a lot of thought into making the FAQs as comprehensive and helpful as possible, and it shows. The FAQs cover a wide range of topics and are organized in a logical and intuitive manner.

The app's FAQ section is particularly useful for those who are new to the app and may have questions about how to use its various features. The FAQs are written in plain language and are easy to understand, making it simple for even the most technologically challenged users to get up to speed quickly. I found the FAQs to be extremely helpful and was able to find answers to all of my questions without having to contact customer support.

Overall, I cannot recommend Emily and the app's FAQ section highly enough. If you are looking for an app that is easy to use and has great customer support, then this is the app for you. Emily's expertise and dedication to her job are truly exceptional, and the app's FAQ section is a testament to the app's developers' commitment to providing the best possible user experience. If you are looking for an app that is user-friendly and has excellent customer support, then look no further than this app.

ATGERAS
Australia
About 2 months using the app
Edited June 20, 2023

While trying to sort out the app, I had the pleasure of getting assistance from Sunny. She was very helpful, friendly and made me feel very supported. I have not yet finished setting this app up but I feel like if I have any issues then my queries will be responded to promptly.

Candy Delights NZ
New Zealand
About 2 months using the app
March 13, 2023

Esther was very helpful in answering my questions! This app is also everything I needed and simple to use.

Art for Thought GINZA
United States
About 2 months using the app
August 25, 2023

It's crazy to think this app is free and the support is awesome and helpful without charging you a dime! Huge thank you to Esther and Tony for helping me solve issues and giving me access to more app abilities for free! I hope more people use this app.

The Self Adhesive Lashes
Lithuania
About 2 months using the app
November 4, 2022

excelente!!! gostei muito do aplicativo, o suporte é muito eficiente e tem sido otimo trabalhar com o AVADA.

Prime Viles
Brazil
About 2 months using the app
Chatty replied November 5, 2022

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

All the best,
AVADA Support Team