Chatty: Live chat Helpdesk FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,181)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.
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The application has some shortcomings in the form of the inability to add a drop-down section under products or on the home page, but if someone, for example, needs a faq page, you can easily add the faq page itself.
But what I am most satisfied with is the immediate help from the support, you get access to the support right away in the application panel, which immediately solves your problems, something amazing, especially thank you Abby, a very helpful person
Really Great app. Emily did a great job helping me with any questions I had! she was quick to respond too!
Prakash (a VA) helped me remove the brand on my FAQ page and was very kind. This app has everything you need, don't bother looking anywhere else!
Thanks Liz for you fast process. Super application and great support. I recommanded AVADA application
I was using a paid FAQ app before I found Avada. The old app was quite hard to use and we need to pay for the subscription fee. Avada, on the other hand, provides amazing features and customer service, they staff have helped me multiple times regarding app setup, can't recommend more! Liz is amazing!
I was using the Avada WhatsApp, Chat, FAQ Page plugin in Shopify, and unfortunately, I entered the wrong phone number during setup. It was successfully installed in my store, but when I realized the mistake, I couldn't find any button or link to modify the settings. Even after uninstalling and trying to reinstall, the wrong setting was still there. So, I reached out to Esther through the online help center, and she patiently helped me solve the problem. I am very grateful for her assistance.
This app is very helpful especially Abby, who helped me to manage the app
Setting up and using the app has been very easy so far, and their support has been great. Thanks for the help!
Prakash was quick in respond and very polite in discussion. shared the much needed documentation providing how to setup/configure properly.
I think it's a very useful app.
As a free version of the app, I think it performs the same functions as other paid versions of the app.
I recommend this app to users who want to use the FAQs app.