Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,177)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

November 11, 2023

Excellent app for Whatsapp and FAQs. We were using another app that added features that we don't need and the new features can't be removed. After looking at a few alternatives we found Avada having the features we wanted. The app is easy to use and configure.

What is more amazing is the support! We got almost instantaneous replies from Jasmine and she, with their developer Tony helped us implement additional coding for the app to cater to our needs! And all these at zero cost under the free plan. This kind of service and support is unheard of in this industry. Can't get better than this. Highly recommended.

Duo Nini
Singapore
About 3 hours using the app
November 22, 2023

Esther was so helpful and kind. She solved all my questions and a troubleshoot I was having on my end.

Mi Menina Baby
United States
About 3 hours using the app
March 22, 2024

Such an easy app to use! super simple and pleasing! I was having issues getting the app loaded onto my website and Esther was so helpful. her response was quick and polite. she was a pleasure to work with!!

LB Jewelry
United States
About 1 hour using the app
August 2, 2022

It's a really good app, and I recommend it. It's easy to use and has very professional customer service. I tried to make a FAQ for our website. It is very easy to operate. I will recommend it.

Hunny Life
United States
About 3 hours using the app
July 27, 2023

Have just installed the app, and have been very happy so far. Esther and Tony have been super helpful.
Needed a few tweaks to suit our requirement, and it was attended to promptly.
There are a few areas of improvement, which I am sure they will work on.
Best wishes.

HolyWeaves
India
About 3 hours using the app
December 6, 2022

I was having issues adding additional FAQ categories. The Issue was resolved very quickly, thanks to Juliana.

Ri Re Living
United Kingdom
About 3 hours using the app
February 14, 2024

Love this app! Love all AVADA products and their Customer Service is awesome! If you haven't taken the time to look at their apps, you really should. The cover almost everything you need for online store in order to make your customers' shopping experience phenomenal! Can't recommend them more!

God's Girl Gifts And Apparel
United States
About 2 hours using the app
February 10, 2024

Amazing support from Esther for helping us customize the widget to meet our requirements.

The Attic
United Arab Emirates
About 2 hours using the app
February 23, 2023

Application simple d'utilisation et esthétique. Je tiens à remercier chaleureusement Hana et Prakash pour leur aide précieuse lors de l'installation et de la prise en main de l'application. Leur disponibilité, leur gentillesse et leur réactivité ont grandement facilité mon expérience utilisateur. Ils ont su répondre à toutes mes questions et m'ont accompagné tout au long du processus.

Online Fit - Coaching en ligne
France
About 3 hours using the app
January 22, 2024

"Lydia has helped me very well, done exactly what I requested.

DESI FLAVORS
United States
About 2 hours using the app