Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,177)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

September 9, 2023

Jasmine helped me and she was very nice and helpful. Thanks a lot!

Loréka Care
Lebanon
About 1 hour using the app
September 18, 2023

Hana was very nice and helpful with my situation. The app works really good with what we needed - definitely an asset.

Chillbo
United States
About 1 hour using the app
April 12, 2023

Esther was a fantastic help and anticipated my needs in advance. I'm impressed by the instant service and the friendly help.

Cliff Weil Eyewear
United States
1 day using the app
October 9, 2023

I can't express how pleased I am with the FAQ app I recently integrated into my online store, and the exceptional customer service I received from Esther. The combination of a fantastic product and top-notch support truly sets this app apart.

First and foremost, the FAQ app itself is a game-changer. It seamlessly integrates with my store theme, enhancing its aesthetics and functionality. The app's user-friendly interface allowed me to create and customize my FAQ section effortlessly. It provided me with a wide range of styling options to ensure that the FAQs blend seamlessly with the overall design of my website. The ability to categorize and organize my FAQs made it incredibly easy for my customers to find the information they were looking for. It's safe to say that this app has significantly improved the user experience on my website.

However, what truly sets this app apart is the exceptional customer service provided by Esther. From the moment I reached out for assistance, she was prompt, professional, and incredibly helpful. Esther went above and beyond to ensure that my questions were answered and that I had all the support I needed to make the most of the app. Her knowledge and expertise were evident, and she guided me through the setup process step by step, making it a breeze. It's rare to encounter such dedicated and knowledgeable customer support these days, and Esther truly exceeded my expectations.

In summary, I highly recommend this FAQ app to anyone looking to enhance their online store with a well-structured and aesthetically pleasing FAQ section. Not only is the product outstanding, but the exceptional customer service provided by Esther makes it a must-have for any e-commerce business. My website looks better than ever, and I owe it all to this fantastic app and the wonderful support team behind it. Thank you!

Stand Out Socks UK
United Kingdom
About 1 hour using the app
March 12, 2023

Hana helped me set up the widget correctly, thanks a lot for her help, I recommend,great app :)good..

ztani
Poland
1 day using the app
December 28, 2022

Great, friendly, polite, and helpful support. All the questions were answered in a few minutes.
Thank you, Jasmine! <3

woodmax
Estonia
1 day using the app
Edited March 8, 2023

We have been using the app for 2 days, everything is fine for now. The chat assistance it is super kind.

No Te Lo Compres
Uruguay
1 day using the app
Edited May 16, 2023

Emily heeft me prima en snel geholpen met een probleem op te lossen met de chat icoon!!

Emily helped me very quickly with solving a problem with the chat icon!!

Thanks

EuroSquash
Netherlands
1 day using the app
August 21, 2023

Perfect and quick :)SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

REVELIANNA
Türkiye
About 1 hour using the app
December 8, 2022

We switched to AVADA when we were told that another FAQ application was going to be paid for.
We received support immediately after installation and they responded with great speed.
Thank you very much, Hana from support.

仔犬印公式オンラインストア
Japan
1 day using the app