Reviews (1,503)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions through its AI chatbot, which supports real-time support and manages FAQs effectively. Key features include live chat, product syncing, and customizable order tracking. Merchants find it intuitive and praise the smooth setup and responsive customer support team for resolving issues efficiently, making it a valuable tool for improving online customer service and engagement.

July 15, 2025

Great service so far, and a very positive experience. Audrey was very helpful in my first service chat. Pleased with early results. AI only works with chat - hoping that feature can be expanded to FB and IG messenger as well as emails.

VanillaPura
United States
20 days using the app
July 25, 2025

Super friendly and easy to use! Chatty makes it so convenient to manage messages across multiple channels in one place. The integrations are smooth, and the support team especially Hana is always so helpful and responsive!

NailHandy
United States
4 days using the app
May 19, 2025

I had a great experience with the Chatty app and support team! The app is easy to use and has helped improve customer interaction on our store. Big thanks to Allen for the excellent support — quick, helpful, and very friendly. Highly recommended!

Fish Sense
United Kingdom
12 days using the app
April 23, 2025

Outstanding service! After weeks of unsuccessful attempts with other support teams, I finally found real help with CHATTY. A special thank you to Sonny, who was incredibly patient, professional, and knowledgeable in helping me resolve a technical issue with activating the chat on my website.. something no one else had been able to fix.
He quickly identified the root of the problem and guided me through the solution step by step. It's rare to find such attentive and skilled customer support. I highly recommend CHATTY to anyone in need of effective and genuinely helpful tech support. Thank you so much!

Almala
Italy
9 days using the app
May 24, 2025

I use Chatty for +6 months now, and it's a great app ! Support is really reactive (Thank you Jasmine and all the team ! :-))

Ça va barber !
France
7 months using the app
April 10, 2025

We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.

Good-Lite Co
United States
6 months using the app
July 2, 2025

2 days into trying the app and I'm happy so far. Needed an AI chatbot and this one is pretty straightforward as well as reasonably priced.

Needed to make some adjustments to its training and instructions, for which the live chat support agent was super helpful - thanks Sonny!

Overall nice app, just make sure to put in a nice and detailed instruction for the AI in order to make it work the best it can.

Zeero
Bulgaria
About 16 hours using the app
June 23, 2025

I had an amazing experience with Chatty’s customer support! Abby was incredibly helpful and resolved my issue so quickly. She was friendly, efficient, and made the whole process stress-free. Thanks to Abby, my problem was fixed in no time. Highly recommend their support team!

Premium Party Distribution
United States
7 months using the app
June 14, 2025

I signed up for Chatty sometime ago, but just decided to go in and set everything up today. Even though it was Saturday, support was amazing. Jasmine was assisting and helped me set some things up. She was quick to respond to my questions and solved all the issues I had. All-in-all, a great experience.

Giftiveo
United States
5 months using the app
July 8, 2025

Cody was able to answer my question straight away and directed me on how to configure what i needed :)

National Insulation Supplies
United Kingdom
About 1 year using the app