Reviews (1,541)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer interactions through its AI chatbot, which supports real-time support and manages FAQs effectively. Key features include live chat, product syncing, and customizable order tracking. Merchants find it intuitive and praise the smooth setup and responsive customer support team for resolving issues efficiently, making it a valuable tool for improving online customer service and engagement.
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We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.
Outstanding service! After weeks of unsuccessful attempts with other support teams, I finally found real help with CHATTY. A special thank you to Sonny, who was incredibly patient, professional, and knowledgeable in helping me resolve a technical issue with activating the chat on my website.. something no one else had been able to fix.
He quickly identified the root of the problem and guided me through the solution step by step. It's rare to find such attentive and skilled customer support. I highly recommend CHATTY to anyone in need of effective and genuinely helpful tech support. Thank you so much!
I use Chatty for +6 months now, and it's a great app ! Support is really reactive (Thank you Jasmine and all the team ! :-))
2 days into trying the app and I'm happy so far. Needed an AI chatbot and this one is pretty straightforward as well as reasonably priced.
Needed to make some adjustments to its training and instructions, for which the live chat support agent was super helpful - thanks Sonny!
Overall nice app, just make sure to put in a nice and detailed instruction for the AI in order to make it work the best it can.
I signed up for Chatty sometime ago, but just decided to go in and set everything up today. Even though it was Saturday, support was amazing. Jasmine was assisting and helped me set some things up. She was quick to respond to my questions and solved all the issues I had. All-in-all, a great experience.
I had an amazing experience with Chatty’s customer support! Abby was incredibly helpful and resolved my issue so quickly. She was friendly, efficient, and made the whole process stress-free. Thanks to Abby, my problem was fixed in no time. Highly recommend their support team!
Cody was able to answer my question straight away and directed me on how to configure what i needed :)
Excellent 24/7 Support esspecially Jade that helps me fix my issue. Great Apps and light features.
I’ve had a great experience with this app and the support team has been amazing. Special thanks to Audrey – she was incredibly helpful, patient, and solved my issue quickly. Highly recommend!
What a Best app to use. All the set up was smooth. Great support. Especially by Jade and Henna. They helped me through the navigation easily. Jade and Henna were all the more supportive. I loved this app.