Chatty AI Chatbot & Live Chat
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,410)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement with its live chat and FAQ management features. They value the customizable chat widget that aligns with their brand and the AI assistant that streamlines interactions. The app integrates seamlessly with Shopify and is expected to connect with Instagram and Facebook. Merchants also praise the intuitive design and the responsive support team for their quick and effective help.
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Hana was amazing! She helped me right away. Excellent customer service and very fast!
They offer very good service especially their customer support team they are really friendly and efficient. I have used chatty for my website www.serrbeauty.de and i am really satisfied with all services that they are provide, highly recommended.
The Chatty support team is incredibly responsive and helpful! (shout-out Jasmine, Raymond, Abby, and Alicia for always providing thorough, helpful answers and handling our questions with care). It takes a lot of tweaking, but once you build a thorough FAQ section and question database, the AI chatbot is very knowledgeable and helpful for our customers. The more data we input, the better it gets. It's been a game changer for our customers and has helped reduce the amount of CS tickets we receive.
Hana and Raymond have been helping me throughout the integration process for my website. They are so polite and so helpful teaching me what was wrong and resolving all of my issues. I am so happy that I decided to use Chatty versus the other apps. It's convenient, affordable, and has really helpful customer support. TYSM!
I've been impressed by the robust features Chatty has across the app. I found it while searching for solutions to add a neater customer FAQ page/help center to my site and ended up being surprised by how well developed its full customer-chat widget was. The ChatGPT integration for better automated customer support is a bonus. Plus, all these features are available on the Free plan, and the paid plans seem quite reasonable should I need to scale to add more support agents. The app's support team has been very responsive with helping me, as well. Thanks for the assistance, Damian.
At first glance you may say "wow look at this cool app it has a ton of great reviews and features", but do not be fooled. The features pick and choose when they want to work and the support is mediocre at best. They pass things on to a different departments that work in time zones across the world so there is isn't any instant support.
At sign up I was told instagram support was coming in 2 weeks. 4 weeks into using the software there is no instagram support.
Emails do not always come through. They pick and choose when they want to come in.
I would not recommend this for any company with heavy traffic as it will upset your customers.
The reviews in my opinion are fake. They support agents help you setup the software and prey on simple minded users who are happy to give a review without actually using the product for sometime. After using it I would not recommend this product and do not believe it is a 5 star product. it is 2.5 at best with very limited features and a good looking ui.
Dear Auto Addict USA Store Owner,
This is Liz, Customer Success Leader from Chatty Support Team. Thank you for taking the time to leave your feedback. I sincerely apologize for the issues you experienced while using our app and for any inconvenience caused. Your concerns are very important to us, and I want to address each point you mentioned.
1. Email Forwarding Issue: Our team has thoroughly tested the email forwarding feature, and we confirm that all emails, including those with images or videos, are being forwarded correctly through the app. However, I understand that hasn’t been your experience. If possible, we’d greatly appreciate it if you could share the details of the specific emails that weren’t forwarded. This will help us investigate further and ensure a resolution.
2. Instagram Integration: I understand your frustration regarding this feature. Our team has already submitted the integration to Meta, and it’s expected to go live by the end of February or early March. We’re committed to keeping you updated on its release.
3. Support and Communication: I'm sorry for any delays or inconvenience in receiving assistance. I'm continuously working on improving our support to provide faster and more efficient service.
Our goal is to provide tools that truly add value to your business, and I'm deeply sorry that your experience didn’t reflect that. If you’re open to giving us another chance, I’d love to assist you further and ensure the app meets your needs.
Thank you for your feedback—it helps us improve.
Warm regards,
Liz
Customer Success Leader
Abby is great! Very quick to response to every question we have during set up
Awesome addition to our store. Relatively easy to implement and so far worth it! Customer service has been very helpful and fast. Very good too as the responses are customizable in the backend, which is paramount for our store and brand. Thanks team Chatty! Great APP to lessen the personal emails and help respond to more people -- when my two hands are not sufficient enough to respond to all messages.
Great App and does all you need. Support is fast and efficient as well.
Good service. nice interface. and the support team is fast and helps me solve the problem quickly. it is a must have app on your shopify website.