Chatty AI Chatbot & Live Chat

Chatty AI Chatbot & Live Chat

Reviews (2,374)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales with features like live chat, FAQs, order tracking, and AI assistant capabilities. They appreciate the intuitive interface, seamless Shopify integration, and customizable design options. The app's reliability and the support team's responsiveness and professionalism are also frequently praised, enhancing the overall user experience.

December 31, 2024

Staff Hana is super nice and supportive, the Chatty app is a game changer for all the shops, I would recommend to any person who tries to setup their online business!!

DonaHöna
United States
6 months using the app
February 3, 2025

Quite blown away actually with the in-depth answers the AI provides. Even complicated technical questions which I would even struggle to answer myself having ran my business for 14+ yrs it some how manages to pull off the required information and to provide to the customer supported by relevant product information and links to the product pages on our website.

ITS Technologies
United Kingdom
4 days using the app
January 23, 2025

Great experience, easy to use, and the free version is full of options and settings. Support is very quick and always helps with the problems I had. Thank you, Damian! :)

TechRaze
United Kingdom
About 1 month using the app
February 14, 2025

Had an issue with the Chatty logo in emails, and Sonny and the Chatty team helped solve my issue with speed and professionalism I appreciate you all and thank you so much for all of your great support!

BearcatWarehouse is an independent Uniden reseller
United States
14 days using the app
November 26, 2024

I had a great experience with Jade from the Chatty app support team. She was professional, friendly, and resolved my issue quickly. Her clear communication and willingness to go the extra mile made the process seamless. Truly appreciate the excellent support. Thank you, Jade!

Bumbac
India
2 months using the app
January 18, 2025

Outstanding Support from Hana!

I recently reached out to Chatty's support team and had the pleasure of being assisted by Hana. Her response was incredibly fast, friendly, and helpful in every possible way. She took the time to thoroughly address my concerns, provide clear instructions, and ensure that everything was resolved to my satisfaction.

What truly stood out was her friendly manner and dedication to making my experience smooth. If this is the standard of support that Chatty provides, I can confidently say they’ve set the bar high.

Highly recommend both the app and their exceptional customer service!

afifkichli
Lebanon
3 days using the app
January 27, 2025

Amazing tool and awesome service!
Chatty has made our customer support so much easier! The live chat with the AI chatbot is super fast, and the customizable widget looks great with our brand. Love the FAQ hub and how easy it is for customers to track orders.

Big thanks to Hana from customer service—she’s so sweet and helpful! Chatty is a game-changer for any business.

Baba Dzsungel
Hungary
5 days using the app
December 26, 2024

So far works quite well for us, quick support and a lot more features than we had on our past chat system. Looking forward to seeing how we can leverage the AI chatbot to help with support responses.

Telescopes Canada
Canada
7 days using the app
January 21, 2025

Such a great app and the support was even better. Had a few edits that needed to be done and they were completed in a few seconds!!!

orcha
United States
17 days using the app
February 21, 2025

Worked with Jasmine and Anivia to remove the message bubble that was displaying 2 unread messages by default. Apparently, this is used to attract attention to the customers but I believe it would cause confusion so I reached out with my request to have it removed and within seconds it was rectified. Thank you Jasmine and Anivia!

goodiemugs
United States
9 days using the app