Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,225)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and a customizable FAQ section. It's noted for its user-friendly interface, easy setup, and seamless integration with platforms like WhatsApp. The app operates efficiently without slowing down websites and is complemented by a responsive customer support team, making it a valuable tool for improving customer interaction and operational efficiency in Shopify stores.

May 20, 2024

I recently had the pleasure of using Avada, and I am incredibly impressed by both the app and its support service. As a free app, it offers a wealth of features that are typically found in premium versions. The interface is user-friendly and intuitive, making it easy to navigate and use.

What truly sets Avada apart, though, is its magnificent support service. I encountered an issue and decided to reach out for assistance. To my delight, the support team responded promptly and went above and beyond to resolve my problem. They were patient, attentive, and dedicated to ensuring my experience was seamless.

Not only did they address my issue quickly, but they also followed up to make sure everything was working perfectly. It's rare to find such a high level of commitment and customer care, especially for a free app. I highly recommend Avada to anyone looking for a reliable and well-supported application. Five stars!

JayVibes
Germany
2 months using the app
May 16, 2024

I find this Add on TOP. And also the client service is always available and guide you for all the settings
You can download and install in your Shopify because is the best add on that i found

Laboratoire de Provence
France
8 months using the app
May 5, 2024

Simple and easy to set up, customizable and above all, quick and effective help when I needed it.
They also have a nice feature where users easily can add suggestions to the app developers and where users can thumbs up or comment on others suggestions.

Sighthound Creatives
Sweden
6 months using the app
July 11, 2024

The software is very interactive and adaptable, with no bugs. The software interface is very nice and can be customized by customers. The customer service also responds promptly.

CrazyGirl
Hong Kong SAR
23 days using the app
July 3, 2024

This is a beautiful app that's easy to use and has an excellent support team to boot.

I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day.

I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this.

Great app overall. Would highly recommend!

Window Revival Shop
Australia
About 19 hours using the app
June 18, 2024

This lady "Audrey" was extremely helpful to be honest. That's enough i think to say. Keep up Audrey!

LED Makeup Bag
United States
2 months using the app
June 14, 2024

Really great app and kudos to Tiana from support team, helped me real quick. A must have on your Ecommerce Website.

CARAV
India
3 months using the app
May 29, 2024

I have some detailed questions about adding telegram/whatsapp. Thank you Mia for your patience and perfect solution. Thanks again Mia.
In addition, Chatty can realize the function very well, highly recommended.

Sensidolls
Japan
4 months using the app
June 26, 2024

I recently had an issue that needed resolving and was pleasantly surprised by how quickly it was addressed. Tiana, in particular, stood out with her exceptional kindness and professionalism. She ensured everything was handled efficiently and with a warm, friendly attitude. I couldn't be more satisfied with the service I received.

Wholespree
South Africa
20 days using the app
October 16, 2024

服务态度很好,非常值得推荐的一款应用插件

ANLAN
Hong Kong SAR
About 1 month using the app