Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,226)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and a customizable FAQ section. It's noted for its user-friendly interface, easy setup, and seamless integration with platforms like WhatsApp. The app operates efficiently without slowing down websites and is complemented by a responsive customer support team, making it a valuable tool for improving customer interaction and operational efficiency in Shopify stores.

April 17, 2024

nice customer service, Tiana was very helpful

Kaosbeirut
Lebanon
12 months using the app
June 14, 2024

Le service client est exceptionnel et s'adapte parfaitement à la langue de ses interlocuteurs, ce qui nous a permis de discuter directement en français. Le support technique est très réactif pour fournir les notifications nécessaires. Un grand merci à Mia et à la technicienne Anivia pour leur aide précieuse et leur professionnalisme.

Lady-Safely
France
10 days using the app
June 7, 2024

Very useful. And assistance from Hana is very helpful.

TACVASEN
China
20 days using the app
June 7, 2024

The customer service is very patient and the plugin is completely free. I will recommend it to all my friends.

MAGCOMSEN
China
20 days using the app
June 23, 2022

J'ai utilisé cette application pour créer une page FAQ. Tony m'a aidé à supprimer le logo AVADA et aussi à supprimer la limite de question

smarteo-co
France
Over 2 years using the app
May 9, 2024

Hana and Toby love for both of them very good support

glammystudios
Germany
5 months using the app
February 26, 2024

I was having trouble with my FAQ page not showing up on my header and Hana and Toby were fantastic. They where quick, responsive, and fixed my problem!

Her Mighty Mind
Canada
Almost 2 years using the app
May 20, 2024

I recently had the pleasure of using Avada, and I am incredibly impressed by both the app and its support service. As a free app, it offers a wealth of features that are typically found in premium versions. The interface is user-friendly and intuitive, making it easy to navigate and use.

What truly sets Avada apart, though, is its magnificent support service. I encountered an issue and decided to reach out for assistance. To my delight, the support team responded promptly and went above and beyond to resolve my problem. They were patient, attentive, and dedicated to ensuring my experience was seamless.

Not only did they address my issue quickly, but they also followed up to make sure everything was working perfectly. It's rare to find such a high level of commitment and customer care, especially for a free app. I highly recommend Avada to anyone looking for a reliable and well-supported application. Five stars!

JayVibes
Germany
2 months using the app
May 10, 2024

Hana and Tobi did a great job. I had some questions and they did instantly pick it up and solve the issue. Very quick and efficient customer support. Now I will test the app.

Cien Fragancias
Germany
4 months using the app
July 3, 2024

This is a beautiful app that's easy to use and has an excellent support team to boot.

I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day.

I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this.

Great app overall. Would highly recommend!

Window Revival Shop
Australia
About 19 hours using the app