Reviews (1,501)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions through its AI chatbot, which supports real-time support and manages FAQs effectively. Key features include live chat, product syncing, and customizable order tracking. Merchants find it intuitive and praise the smooth setup and responsive customer support team for resolving issues efficiently, making it a valuable tool for improving online customer service and engagement.

April 17, 2025

Easy to paramter, very efficient and super customer service ! Even with free plan you can make a lot !

Mademoiselle Biloba
France
14 days using the app
April 4, 2025

Sonny helped me in 1 minute with my technical problem. He was super attentive and efficient.
Thank you so much!!!

Hüg
Portugal
12 months using the app
April 4, 2025

I had a question about the AI assistant and connecting my sales channel. Prakash did a great job helping me: he was fast, too.

Clothing Personality
United States
6 months using the app
June 23, 2025

Incredible service, app, Jade was super helpful with all my questions and now my app is running amazingly! Thank you so much!

JR Colombian Emeralds
United States
2 days using the app
March 13, 2025

The settings of the application are very detailed. I encountered a problem when downloading the mobile app, but Audrey patiently guided me to successfully solve the problem.

upandfast
United States
About 2 months using the app
June 6, 2025

Jasmine and Maison were very helpful to my issue and resolved it super w

Thanks a lot

Vils Clothes
Ukraine
About 1 year using the app
February 19, 2025

Hana and Raymond have been helping me throughout the integration process for my website. They are so polite and so helpful teaching me what was wrong and resolving all of my issues. I am so happy that I decided to use Chatty versus the other apps. It's convenient, affordable, and has really helpful customer support. TYSM!

Reaux
United States
23 days using the app
July 13, 2025

Great experience! Andrew and Jasmine were really helpful! This app is also very useful, highly recommended!

Welli | Wellness made easy!
India
About 15 hours using the app
April 11, 2025

Nice app with great customer service. Jasmine solved my issues without delay.

Endo Direct
United States
4 months using the app
April 22, 2025

Awesome Customer Support. Answering really quickly and providing excellent help for widget customization.

Honest Focus
Germany
12 days using the app