Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,221)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and a customizable FAQ section. It's noted for its user-friendly interface, easy setup, and seamless integration with platforms like WhatsApp. The app operates efficiently without slowing down websites and is complemented by a responsive customer support team, making it a valuable tool for improving customer interaction and operational efficiency in Shopify stores.

October 2, 2024

I definitely would reccomend this app for others to use. Hana did an amazing job assisting me.

A Humbles Creation
United States
About 1 month using the app
November 12, 2024

Ho risolto un problema grazie alla chat con Audrey, molto gentile e cordiale, mi ha spiegato come risolvere il problema passo per passo

Domus Gluten Free
Italy
2 months using the app
October 16, 2024

Outstanding app and support!!! Audrey at the support is amazing! A lot of knowledge, willing to help and very very polite!! This is a must have app!!

TROMFY™ - Styla ditt betalkort
Sweden
About 2 months using the app
October 25, 2024

I’ve been using the free version of Chatty for my Shopify store, and it has been fantastic! The app is user-friendly and what truly sets Chatty apart is their exceptional support team — they’re quick, helpful, and go above and beyond to resolve any issues. Highly recommend it for anyone looking to enhance customer support!

kunafa.pk
Pakistan
2 days using the app
November 27, 2024

I was helped by both Jade and Sonny, both were extremely helpful and answered my questions. Great app, does exactly what we want.

The Heating Partnership
United Kingdom
2 days using the app
October 11, 2024

I highly recommend this app. It's very easy to use, and the support is incredibly quick. I was pleasantly surprised by how my issue was resolved in just a few minutes. Highly recommend!

Raje Mirrors
Poland
6 days using the app
September 24, 2024

I recently encountered an issue with the face button icon in my app that was affecting the user experience. Thankfully, I reached out to Sonny, who not only responded swiftly but also fixed the bug in no time. What impressed me the most was how seamless the whole process was. Sonny quickly understood the problem, identified the root cause, and delivered a solution that was both effective and efficient.

SARAS
India
5 days using the app
October 25, 2024

Very useful. 24/7 technical support. Special thanks to Hana from customer relations.

Novojenus
Türkiye
3 months using the app
October 4, 2024

Contacted the support team and Jade was fantastic! Promptly resolved my issue. Great app!

CottonBlend Studio
United Kingdom
5 months using the app
Edited December 3, 2024

I was attended to by Alyssa, who was very polite, quick and helped me a lot!

Lumière
Brazil
2 months using the app