Reviews (1,503)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions through its AI chatbot, which supports real-time support and manages FAQs effectively. Key features include live chat, product syncing, and customizable order tracking. Merchants find it intuitive and praise the smooth setup and responsive customer support team for resolving issues efficiently, making it a valuable tool for improving online customer service and engagement.

June 19, 2025

New to Chatty but the Team is so helpful and Sonny was so quick to responded and help my with my account.

Sundance Ski and Board Shop
Canada
2 days using the app
June 2, 2025

Tres bonne application et surtout un service client très reactif, aux petits oignons ! Alicia et Sonny ont été vraiment parfait et j'ai pu faire une page FAQ a mon image ! bravo et merci

BINI
France
12 days using the app
May 23, 2025

Thanks to Hana at Chatty AI, our chatbot now looks seamless with our brand colors. Her support was fantastic and very efficient!

Slow Paws Feeder
India
3 days using the app
May 22, 2025

Hana was excellent! The customer support was fantastic. We can't wait to try this. Thank you.

Clear-Handbags.com
United States
1 day using the app
January 31, 2025

Perfect addition to our website. It has helped us answer a lot of FAQ, provide faster customer service and get more orders. Highly recommend. When I had a question, Abby was super helpful and quick to respond. Excellent customer service as well!

ESI Grips
United States
3 months using the app
July 27, 2025

My philosophy has always been that customer service is ALWAYS part of the product. Things happen and how they're handled means a smooth solution and trust or gnashing of teeth and uncertainty.

I chose Chatty for its comprehensive offering with FAQ and a bot 'learning' from FAQ's, product data and custom information. How cool is that? And I love the idea of being live when available and the Chat bot to be available other times to provide functional responses that we can follow up on.

I have also been with AVADA on our main site for over ten years and know their customer service is second to none. This proved true once again when I couldn't complete the Chatty setup for some reason. Help was available immediately. First with Sonny and then when he went off shift, Audrey came on and was super helpful and got me up and running in minutes.

I love the fact that I could match Chatty to my brand colours and it looks terrific. I'm still working on completing my FAQs and, as Audrey explained I can import them all at once. Audrey provided comprehensive screenshots and, when needed, went on the site as collaborator to fix the internal glitch.

Well designed apps like this with superlative customer service like AVADA give entrepreneurs like me a brilliant leg up in our own customer experience. That's what success is all about. Right?

Thanks!
Marilyn

AristoleoPlus
Canada
May 24, 2025

Great customer support!

Thanks Abby and the support team for speedy responses to my questions and requests.

BitJoy
Singapore
25 days using the app
June 30, 2025

Hana was very fast and efficient in fixing my problem!

CORE K9
United States
Over 1 year using the app
May 26, 2025

Very complete, easy-to-use application. Your strong point? Responsive, understanding customer service. Thanks again to Hana, who helped me solve my problem in just a few minutes !

Firmitas
France
About 1 hour using the app
April 16, 2025

Have really enjoyed the set up process with highly available and friendly and capable customer service of Hana. Very nice app to use on the backend!

Snoogs & Wilde
United States
About 20 hours using the app