Chatty AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 4.9 (1,618)
- Developer
- Chatty - AI Chat Agent Helpdesk & FAQs
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Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
No time to answer customer questions 24/7? Let Chatty AI chatbot handle it with live chat & helpdesk. Powered by advanced AI model, it answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever.
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a FAQ helpdesk to empower customers to find answers on their ow
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
- Popular with stores like yours
- Based in United States
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- Messenger
- Livechat
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
- 100 AI replies /month
- 100 product training
- Basic AI model
- 1 agent
- Multi-channel
- Translation 1 language
- Live chat: 90-day chat history
- Professional FAQs page
Basic
$19.99 / month
or $203.88/year and save 15%
$0.04 per additional AI reply
- 1000 AI replies /month
- 500 product training
- Basic AI model
- 3 members
- Multi-channel
- Translation & Auto translate
- 12-month chat history
- Detailed analytics
7-day free trial
Pro
$49.99 / month
or $491.88/year and save 18%
$0.038 per additional AI reply
- 5000 AI replies /month
- 5000 product training
- Pro AI model - higher accuracy
- 10 members
- Multi-channel
- Unlimited chat history
- Prority support
- Detailed analytics
7-day free trial
Plus
$199 / month
or $169.99/year and save 93%
0.025 per additional reply
- 10,000 AI replies/month
- 10,000 product training
- Pro AI model - higher accuracy
- Unlimited agents
- Dedicated AI consultant
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,618)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for enhancing customer support with instant responses and 24/7 availability, reducing wait times and support workload. It integrates seamlessly with Shopify, boosting sales through real-time guidance and supports multiple platforms like WhatsApp and Messenger. Features like live chat, order tracking, and a customizable chatbot are highlighted. The intuitive interface and responsive support team further enhance the merchant experience.
As a free plan App, it has all the tools required to keep the conversation going with the customer. Additionally, the Q&A (FAQ section) offers customers a quick glance at the important question you can personally outline. This is a very helpful reference guide.
The customer support is quick to answer (thank you Sonny) to provide details to integrate the software.
We have not used the AI tools yet, but the 'quick answers' feature allows you to preprogram an answer to a common question.
So far so good! What sets this app apart is APRIL! Wow. I had just launched and realized my chatty wasn’t fully set up. She was so diligent. So professional. So patient. My goodness April has the patience of a saint! She treated me so very kindly and repeated the same thing in many ways until it clicked. She’s a credit to the app and a reason to stay!!
So many issues with this app. I can never get into it anymore. Every time I click on it it will be a blank white screen or it will say my website is blocked??? The AI is very unhelpful, I have had customers almost cancel orders because the AI doesn't help until I stepped into the chat myself and resolved the issue and thankfully didn't lose the customers that this happened to. Doesnt seem super useful since its not working well anymore.
Hi there,
We’re really sorry to hear about the issues you encountered and would love the opportunity to help fix them as soon as possible.
We’ve just reached out via email as well so we can work with you directly on this. When you have a moment, could you please share a screenshot or short screen recording of the blank white screen or “website blocked” message you mentioned? That will help our dev team identify the cause faster.
Also, regarding the AI chat issue, we’d really appreciate it if you could provide more detail about that situation (for example, when it happened or which customer chat it involved). This will help us improve the AI responses to better support your store.
We completely understand how important real-time support is for your customers, and we want to make sure Chatty runs smoothly for you again soon. Looking forward to your reply.
Best regards,
Chatty Support Team
Support
App support provided by Chatty - AI Chat Agent Helpdesk & FAQs.
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