Chatty: Livechat Helpdesk, FAQ

Chatty: Livechat Helpdesk, FAQ

Built for Shopify
Pricing
Price: Free
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (1,725)
Developer
Chatty

Happy customers, more sales: Chatty makes it easy with Live chat support & FAQs helpdesk

Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot, you'll answer questions instantly and build stronger relationships with customers. Build FAQs hub for quick solutions and enable order tracking at ease. Customize your chat widget to match your brand and offer multiple contact methods like WhatsApp, Facebook Messenger, Email, Skype, and more. Plus, manage all conversation on the go with the Chatty mobile app.

Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot, you'll answer questions instantly and build stronger relationships with customers. Build FAQs hub for quick solutions and enable order tracking at ease. Customize your chat widget to match your brand and offer multiple contact methods like WhatsApp, Facebook Messenger, Email, Skype, and more. Plus, manage all conversation on the go with the Chatty mobile app. more
  • Live chat: Provide instant support to engage with customers
  • FAQs hub: Create a FAQs hub to empower customers to find answers on their own
  • Beautiful chat widget: Customize chat widget to match your brand in few clicks
  • Order tracking: Let customers check order status on the go easily
  • Mobile app: Keep track with conversations from your devices anywhere, anytime
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Real-time messaging

Behavior tracking, Customer insights, Email chat, File uploads, Live chat, Multi-language, Push notifications

Automated responses

FAQs, Greetings, Order updates, Quick replies

Customization

Agent avatar, Business hours, Chat buttons, Color and font, Emojis and stickers, Tagging, Welcome messages

Launched

June 9, 2022

Languages

English

Categories

Works with

WhatsApp, Email

Reviews (1,724)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features that allow for smooth integration. They value the live chat and FAQ capabilities, which enhance customer service and lighten the load on support staff. The app's performance is reliable, positively impacting businesses. The customer service team, including Tiana and William, is commended for their swift and professional help. This app is recommended for improving customer interaction and streamlining support processes.

June 12, 2024

I recently started using this app and I couldn't be happier with the experience. The user interface is intuitive and the features are exactly what I needed for my online store. I had a few questions initially, but Nolan from the support team was incredibly helpful and resolved all my queries promptly. His assistance made the whole process smooth and stress-free. Highly recommend this app to anyone looking for reliable and efficient support.

Retro Stage - Chic Vintage Dresses and Accessories
United States
About 1 year using the app
June 26, 2024

Chatty team provided an excellent and quick customer support. Their tool is user friendly and they keep updating to add more features. I am glad that I have added this app to my store and love to work with them.

nestern
India
About 1 month using the app
April 30, 2024

I had an excellent experience with customer service. They were quick, efficient, and straight to the point when addressing my questions. I've interacted with Tiana and William on different occasions since installing this app, and both were incredibly helpful, resolving my requests promptly with kindness and professionalism.

The app itself is fantastic—it works perfectly for my needs. I'm also happy they recently added a live chat option. It's user-friendly, with great features that look professional on my site.

I highly recommend this app to anyone looking for a reliable solution. It's easy to use and backed by a stellar customer service team.

ASIA BORDER™
United States
3 months using the app

Support

Chatty can answer any questions you have about Chatty: Livechat Helpdesk, FAQ.

Developer

Chatty

1 Sophia rd, Peace Centre, Peace Centre, 228149, SG

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