Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (2,218)

Smart live chat with AI chatbot, Messenger, FAQs, and help center for effortless customer support

Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app.

Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app. more
  • Live chat: Provide instant support to engage with customers by AI assistant
  • FAQs hub: Create a FAQs hub to empower customers to find answers on their own
  • Beautiful chat widget: Customize chat widget to match your brand
  • Order tracking: Let customers check order status on the go easily in help center
  • Mobile app: Keep track with all inbox from your devices anywhere, anytime
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

WhatsApp, Email, Messenger, Instagram, Livechat

Pricing

Free

Free

  • Unlimited FAQs
  • Helpdesk chatbox
  • Professional FAQs page
  • Livechat: 90-day chat history
  • 1 translation language

Basic

$14.99 / month

  • Channe: Email, Chatbox, Messenger
  • Live chat: 12-month chat history
  • Unlimited chatbox translation
  • Fully-customizable chatbox
  • 24/7 support

14-day free trial

Pro

$49.99 / month

  • Multi-channel support: Email, Chatbox, Messenger
  • Unlimited chat history
  • Branding removal
  • Priority support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2,218)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and a customizable FAQ section. It's noted for its user-friendly interface, easy setup, and seamless integration with platforms like WhatsApp. The app operates efficiently without slowing down websites and is complemented by a responsive customer support team, making it a valuable tool for improving customer interaction and operational efficiency in Shopify stores.

November 22, 2024

Exactly what I was looking for! And boy, did I try a load of Chat apps. Service is amazing too! Had an issue with setting up translations but Hana came to the rescue. 5 minutes and everything was running smoothly. The cost is also very reasonable compared to others. Highly recommend.

ZePooch, plein-air canin
Canada
10 months using the app
October 7, 2024

Chatty is a highly customisable Chat app you can install on your Shopify store. The customer service is absolutely amazing, they help you with everything until it's right and even help with customisations for the chat app design if you ask the customer service nicely. They're polite and always looking to make the customer experience better. I've loved using their app so far and this app is better than the majority of the paid apps in the Shopify App Store. Excellent app, it's beautiful design, easy for customers to use and the FAQ page and contact buttons that integrate into it are really helpful. I want to personally thank Rosie(customer service), Audrey (customer service), and Nikita (technician) for all their help over the past months.5 stars! ***** Highly recommended

RESTITUO
New Zealand
4 months using the app
December 6, 2024

The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. It works without slowing your website down, and without causing any issues. If you do have any issues with it. Their live chat support is great and it seems like they are always available when I need them, which is rare with me being in the U.S.

All Pro Truck Parts
United States
About 1 month using the app

Support

App support provided by Chatty: Live chat Helpdesk FAQ.

Developer

Chatty (By Avada)

1 Sophia rd, Peace Centre, Peace Centre, 228149, SG

Launched

June 9, 2022 · Changelog

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