Chatty: Live chat Helpdesk FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Smart live chat with AI chatbot, Messenger, FAQs, and help center for effortless customer support
Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app.
- Live chat: Provide instant support to engage with customers by AI assistant
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand
- Order tracking: Let customers check order status on the go easily in help center
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
WhatsApp, Email, Messenger, Instagram, LivechatCategories
Real-time messaging
Automated responses
Editing tools
Display options
Pricing
Free
Free
- Unlimited FAQs
- Helpdesk chatbox
- Professional FAQs page
- Livechat: 90-day chat history
- 1 translation language
- 24/7 support
Basic
$14.99 / month
- Multi-channel support: Email
- Live chat: 12-month chat history
- Unlimited chatbox translation
- Fully-customizable chatbox
14-day free trial
Pro
$49.99 / month
- Unlimited chat history
- Branding removal
- Expert support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2,192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer engagement and support through features like live chat, customizable chat widgets, FAQ integration, and order tracking. They appreciate its intuitive interface and seamless integration with Shopify, noting the straightforward setup and reliable performance. Exceptional customer support is frequently praised for its quick and efficient issue resolution, enhancing the merchant experience.
Exactly what I was looking for! And boy, did I try a load of Chat apps. Service is amazing too! Had an issue with setting up translations but Hana came to the rescue. 5 minutes and everything was running smoothly. The cost is also very reasonable compared to others. Highly recommend.
Chatty is a highly customisable Chat app you can install on your Shopify store. The customer service is absolutely amazing, they help you with everything until it's right and even help with customisations for the chat app design if you ask the customer service nicely. They're polite and always looking to make the customer experience better. I've loved using their app so far and this app is better than the majority of the paid apps in the Shopify App Store. Excellent app, it's beautiful design, easy for customers to use and the FAQ page and contact buttons that integrate into it are really helpful. I want to personally thank Rosie(customer service), Audrey (customer service), and Nikita (technician) for all their help over the past months.5 stars! ***** Highly recommended
I've had this app for abut a year and its been great since day 1. I've recently had to reach out to customer support and Audrey was amazing. She was very helpful and super efficient.
Support
Chatty can answer any questions you have about Chatty: Live chat Helpdesk FAQ.
Resources
Launched
June 9, 2022 · Changelog
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