Chatty AI Chatbot & Live Chat

Name: Chatty AI Chatbot & Live Chat
Brand: Chatty (By Avada)
Rating: 5.0 (2374 reviews)

Pricing: Free plan available. Free trial available.
Rating: 5.0 (2,374)
Developer: Chatty (By Avada)

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Chatty Live chat, FAQs, helpdesk customer support solution

Support that grows with your business: Live chat, AI chatbot, Messenger chat, FAQs and help center

Chatty is all you need to convert all customers into sales. With live chat powered by AI chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app.

Live chat & AI chatbot: Provide instant support to engage with customers
FAQs hub: Create a FAQs hub to empower customers to find answers on their own
Beautiful chat widget: Customize chat widget to match your brand
Order tracking: Let customers check order status on the go easily in help center
Mobile app: Keep track with all inbox from your devices anywhere, anytime

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

WhatsApp
Email
Messenger
Instagram
Livechat

Pricing

Free

AI Chatbot
Live chat: 90-day chat history
Unlimited FAQs
Helpdesk chatbox
Professional FAQs page
Translation 1 language

Basic

$19.99 / month

AI Chatbot
Channel: Email, Chatbox, Messenger
12-month chat history
Unlimited chatbox translation
Fully-customizable chatbox
24/7 support

14-day free trial

Pro

$49.99 / month

Everything in Basic plus:
Unlimited chat history
Branding removal
24/7 support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2,374)

Overall rating

Counts per rating level

97% of ratings are 5 stars
2.3K
2% of ratings are 4 stars
59
0% of ratings are 3 stars
3
0% of ratings are 2 stars
3
0% of ratings are 1 stars
3

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales with features like live chat, FAQs, order tracking, and AI assistant capabilities. They appreciate the intuitive interface, seamless Shopify integration, and customizable design options. The app's reliability and the support team's responsiveness and professionalism are also frequently praised, enhancing the overall user experience.

December 19, 2024

I’ve been using Chatty: Live chat Helpdesk FAQ for a while now, and it’s been great. The apps are easy to use, and I love how customisable everything is. The designs look really good too.

Jade is also fantastic. They were quick to help me when I had an issue and made sure everything was sorted out. It’s been a smooth experience overall.

Overall, I’m really happy with both Chatty: Live chat Helpdesk FAQ and Jade. They make things simple and easy.

Luxe Cosmeceuticals

Australia

Over 1 year using the app

February 25, 2025

What can I say, this is an awesome Chat app. We've been using it for about a month now. It has everything you could possibly need along with a very intuitive AI assistant. The support if you have a problem is amazing, Hana, helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.

Lapodo Ltd

United Kingdom

5 months using the app

January 9, 2025

Fantastic App! I highly recommend it. I have been using it for our FAQs page for over a year now and find it to be really intuitive and user friendly.

It's easy to use and set up and if you have any issues, Hana and Maison are friendly and most importantly quick to respond and help with any fixes.

Dorothy

United Kingdom

10 months using the app