Chatty: Livechat Helpdesk, FAQ
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Chatty makes it easy with live chat, multiple email inbox, Messenger, Instagram, helpdesk
Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger relationships with customers. Build FAQs hub for quick customer support and enable order tracking at ease. Customize your chat widget to match your brand and offer multiple contact methods like WhatsApp, Facebook Messenger, Email, Skype, and more. Plus, manage all conversation on the go with the Chatty mobile app.
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
- Mobile app: Keep track with conversations from your devices anywhere, anytime
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
All features
Real-time messaging
- Live chat
- Email chat
- File uploads
- Multi-language
- Push notifications
- Behavior tracking
- Customer insights
Automated responses
- FAQs
- Greetings
- Quick replies
- Order updates
Customization
- Color and font
- Emojis and stickers
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Agent avatar
Editing tools
- Markdown
- Rich text editor
- Import and export
- Multi-language
- SEO
- Translation
Display options
- Accordions
- Tabs
- Sidebar
- Custom templates
- Collection page
- FAQ page
Real-time messaging
Automated responses
Customization
Editing tools
Display options
Reviews (2,064)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for boosting customer support and engagement through its live chat and customizable FAQ features. It's noted for its professional appearance and ease of use, which enhances user experiences and aids in increasing conversions and customer retention. The setup is straightforward, and its integration with platforms like WhatsApp is seamless, with hopes for future support of Instagram and Facebook chat. The app's performance is reliable, and its support team is quick to resolve issues, with team members like Hana, Audrey, and Tiana receiving specific commendations. Merchants appreciate the ability to customize features easily with support assistance, making it a popular choice for improving customer interactions and support capabilities.
Chatty is a highly customisable Chat app you can install on your Shopify store. The customer service is absolutely amazing, they help you with everything until it's right and even help with customisations for the chat app design if you ask the customer service nicely. They're polite and always looking to make the customer experience better. I've loved using their app so far and this app is better than the majority of the paid apps in the Shopify App Store. Excellent app, it's beautiful design, easy for customers to use and the FAQ page and contact buttons that integrate into it are really helpful. I want to personally thank Rosie(customer service), Audrey (customer service), and Nikita (technician) for all their help over the past months.5 stars! ***** Highly recommended
We love this app. It has all the features other (paid) apps have and much more. Their customer service is great. They are there for you 24/7 and can help with anything you ask! Lydia helped us setting up and guiding us through all the questions we had. Thanks for making such a great app and all the support!
The app has really made it easier for me to run my business online. It's very intuitive and has allowed me to integrate a direct customer chat and a customizable FAQ section all in one place. Now my customers can quickly find answers to their questions or easily contact me for more complex issues, which has greatly improved the user experience.
I also want to thank Hana from the support team. She was amazing in helping me set up the app and answering all my questions. Her knowledge and patience made everything so much easier and faster. Thank you so much, Hana, for the amazing support!
Support
Chatty can answer any questions you have about Chatty: Livechat Helpdesk, FAQ.
Resources
Launched
June 9, 2022
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