Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (2,150)
Developer
Chatty

Smart live chat with AI chatbot, Messenger, FAQs, and help center for effortless customer support

Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app.

Chatty is all you need to convert all customers into sales. With live chat powered by smart chatbot (ChatGPT v4), you'll answer questions instantly and build stronger customer relationship. Build FAQs hub for quick customer support, enable order tracking at ease and allow customers chat with us directly. Customize your chat widget to match your brand and offer contact methods: WhatsApp, Facebook Messenger, Email, Inbox and more. Plus, manage all conversation on the go with the Chatty mobile app. more
  • Live chat: Provide instant support to engage with customers by AI assistant
  • FAQs hub: Create a FAQs hub to empower customers to find answers on their own
  • Beautiful chat widget: Customize chat widget to match your brand
  • Order tracking: Let customers check order status on the go easily in help center
  • Mobile app: Keep track with all inbox from your devices anywhere, anytime
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

WhatsApp, Email, Messenger, Instagram, Livechat

Categories

Real-time messaging

Live chat, Email chat, File uploads, Multi-language, Push notifications, Behavior tracking, Customer insights

Automated responses

FAQs, Greetings, Quick replies, Order updates

Customization

Color and font, Emojis and stickers, Business hours, Welcome messages, Chat buttons, Tagging, Agent avatar

Editing tools

Markdown, Rich text editor, Import and export, Multi-language, SEO, Translation

Display options

Accordions, Tabs, Sidebar, Custom templates, Collection page, FAQ page

Pricing

Free

Free

  • Unlimited FAQs
  • Helpdesk chatbox
  • Professional FAQs page
  • Livechat: 90-day chat history
  • 1 translation language
  • 24/7 support

Basic

$14.99 / month

  • Multi-channel support: Email
  • Live chat: 12-month chat history
  • Unlimited chatbox translation
  • Fully-customizable chatbox

14-day free trial

Pro

$49.99 / month

  • Unlimited chat history
  • Branding removal
  • Expert support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2,150)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

October 7, 2024

Chatty is a highly customisable Chat app you can install on your Shopify store. The customer service is absolutely amazing, they help you with everything until it's right and even help with customisations for the chat app design if you ask the customer service nicely. They're polite and always looking to make the customer experience better. I've loved using their app so far and this app is better than the majority of the paid apps in the Shopify App Store. Excellent app, it's beautiful design, easy for customers to use and the FAQ page and contact buttons that integrate into it are really helpful. I want to personally thank Rosie(customer service), Audrey (customer service), and Nikita (technician) for all their help over the past months.5 stars! ***** Highly recommended

RESTITUO
New Zealand
4 months using the app
September 24, 2024

We love this app. It has all the features other (paid) apps have and much more. Their customer service is great. They are there for you 24/7 and can help with anything you ask! Lydia helped us setting up and guiding us through all the questions we had. Thanks for making such a great app and all the support!

POUCHI
Netherlands
8 months using the app
October 31, 2024

I've had this app for abut a year and its been great since day 1. I've recently had to reach out to customer support and Audrey was amazing. She was very helpful and super efficient.

Paris House Of Beauty
United States
Almost 2 years using the app

Support

Chatty can answer any questions you have about Chatty: Live chat Helpdesk FAQ.

Developer

Chatty

1 Sophia rd, Peace Centre, Peace Centre, 228149, SG

Launched

June 9, 2022 · Changelog

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