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Highlights
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Based in United States
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Use directly in Shopify admin
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Works with the latest themes
About this app
Launched
September 7, 2023
Languages
English
Categories
Chat , Support ticket managementWorks with
Facebook Messenger, Messenger, Email, iOS, Android, Live ChatLive chat & helpdesk app for live chat customer support. E-commerce live chat customer service app
Provide customer service via live chat widget. Offer immediate customer service live chat help using Chatway live chat inbox. Deliver assistance to visitors through live chat. Make recommendations & offers based on their past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a breezy livechat experience. Our inbox live chat app is also available on Android & iOS
- Engage your store visitors and customers over real time live chat support inbox
- Easy file sharing within website chat box for better live chat customer support
- Monitor inbox customer service chats and assign to support chat agents
- See helpdesk conversation history and get the full picture before responding
- Customize your live chat widget - color, logo, availability, chat button size
196 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface, customizable options, and seamless Shopify integration. They appreciate its stability, easy setup, and compatibility with various themes. The live chat feature is praised for real-time communication, instant notifications, and the ability to delete unwanted contacts. The support team is consistently described as professional and responsive. Merchants also value the ability to customize the app's aesthetics to match their website, and the mobile app for on-the-go customer interaction. The app is noted for its simplicity, functionality, and speed, without slowing down the site. It's seen as a reliable tool for enhancing customer service and professionalism.
*inbox* It works incredibly well, and my customers can contact me anytime without delay! I get notifications instantly through the mobile app. If you want live chat for your site then look no further. Marvin has been amazing to talk to! I look forward to this app being developed further and see what other amazing features developers can come up with. The integration of the mobile app has been very smooth and not at all slow or laggy.
I've been using Chatway - Live Chat Support on my Shopify store for a few months now, and it's been a game-changer. It's super easy to set up, and I love how it lets me connect with my customers in real-time. There was this one time when I wasn't sure how to customize the chat widget to match my store's theme. I reached out to their support team, and they were incredibly helpful and patient, guiding me through the process step by step. It's not just an app; it's like having an extra team member who's always there to support you and your customers. Highly recommend it to anyone looking to boost their customer service game!
I don't have words to describe how real and thankful this review is. The first time I saw the app I said that it is great and that I and my colleagues will find it very helpful. I installed the app within 5 minutes, so did my colleagues and we had it on our mobile phones. The next morning we started using it all together and we were able to make sells while visitors were in our website. They just submit form and we know their data, so we call them via phone or write them back and make the sale! We have the app from 1 week or so and we have made more 5 sales via the app, even maybe more I don't know but we use it every day! I highly recommend the app on your funnel page or product pages so you can close more sales. You can use it together with your colleagues all at once, you receive notifications from new messages again all at once, so if one is busy, the other one can close the sell. HIGHLY recommended and it is free!! Thank you so much! Good luck in the business!
About this app
Launched
September 7, 2023
Languages
English
Categories
Chat , Support ticket managementWorks with
Facebook Messenger, Messenger, Email, iOS, Android, Live ChatBuilt by Premio
About Premio
5.0 average rating
4 years building apps for the Shopify App Store
18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL
Support
Send a messagehi@support.premio.io