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Highlights
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Based in United States
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Use directly in Shopify admin
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Works with the latest themes
About this app
Launched
September 7, 2023
Languages
English
Categories
Chat , Support ticket managementWorks with
Facebook Messenger, Messenger, Email, iOS, Android, Live ChatLive chat & helpdesk app for live chat customer support. E-commerce live chat customer service app
Provide customer service via live chat widget. Offer immediate customer service live chat help using Chatway live chat inbox. Deliver assistance to visitors through live chat. Make recommendations & offers based on their past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a breezy livechat experience. Our inbox live chat app is also available on Android & iOS
- Engage your store visitors and customers over real time live chat support inbox
- Easy file sharing within website chat box for better live chat customer support
- Monitor inbox customer service chats and assign to support chat agents
- See helpdesk conversation history and get the full picture before responding
- Customize your live chat widget - color, logo, availability, chat button size
167 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface, customizable options, and seamless Shopify integration. They praise its stable, minimalistic design and swift live chat feature for enhancing real-time customer communication. The easy setup process and customization to specific needs are appreciated. The support team is consistently described as helpful and professional. The smooth, prompt mobile version is also valued. Many find it a valuable tool for boosting customer service and satisfaction.
*inbox* It works incredibly well, and my customers can contact me anytime without delay! I get notifications instantly through the mobile app. If you want live chat for your site then look no further. Marvin has been amazing to talk to! I look forward to this app being developed further and see what other amazing features developers can come up with. The integration of the mobile app has been very smooth and not at all slow or laggy.
This is the best chat app really , I would greatly appreciate the contribution of Marvin in our stores . I talk live to my clients. Clients have both options to remain anonymous or can sign up for notification of chat . Would love more features like product URL and other options in automatic chat
¡Great app!
Strenghts:
- Customizable live chat. You can live chat without preset answers.
- Easy and Fast to use and implement.
- Attractive widget and display.
- Easy for customers.
- All conversations in one place.
- Many integrations including email and messenger.
- Great customer service.
Opportunities:
- Widget cannot be removed with specific px's.
- Only default font poppins. Cannot select other fonts.
About this app
Launched
September 7, 2023
Languages
English
Categories
Chat , Support ticket managementWorks with
Facebook Messenger, Messenger, Email, iOS, Android, Live ChatBuilt by Premio
About Premio
5.0 average rating
4 years building apps for the Shopify App Store
18 Jerusalem Blvd, 18 Jerusalem Blvd, Ashdod, 7752311, IL
Support
Send a messagehi@support.premio.io
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