Reviews (278)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for enhancing customer communication, boosting engagement and conversions. It supports instant connections via platforms like WhatsApp and Messenger, with easy setup and a clean design. Highly customizable, it allows adjustments to appearance and timing, supporting multiple channels. The app integrates smoothly without slowing websites. Merchants praise the responsive support team and appreciate features like click tracking for optimizing engagement strategies.
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Expensive for what it does. Didn't work for us though as widgets wouldn't display correctly. Supports attitude was poor, not friendly, not emphatic, instead uninterested - didn't appear to reading what I was writing in the chat. Definitely not on a par with the support from other apps we have installed.
***EDIT***
In response to the developers reply. They did reach out to us after we uninstalled the app and we informed them that we had moved on and didn't require any further assistance. Following that, all their follow-ups were asking us to change our review which we did ignore - in the end we had to ask them to stop sending them.
Hi, thank you for the update. We’re sorry again that Chaty didn’t meet your expectations, both with the widget display issue and with your support experience.
When you first reached out, our team did respond and tried to help troubleshoot the issue. After the app was uninstalled, we followed up again hoping to better understand what happened and see if there was anything we could do to improve your experience.
That said, we understand that you had already moved on, and we’re sorry if the follow-ups felt excessive or uncomfortable. That was not our intention, and we’ll take this feedback seriously so we can improve how we handle these situations in the future.
We respect your decision and appreciate the feedback.
The team have been excellent with us from the beginning, super quick to get back with any and all requests we have had. We use the WhatsApp chat channel on our website and it really is helping us connect with our customers. Thanks everyone!
Chaty has made my communication with clients very simple and effective.
Super cool app with a lot of features! Thanks to Patrick we could even install a nice attention effect to have more clicks on our button. Works perfectly with our store and customer support is a gem. Thank you!
This app allows for direct configuration of the portal, style customization, and is simple to use. Now I can chat with my clients on Instagram and Messenger via Chaty. I was able to use it fluently in just half an hour. Fantastic!
love it very helpful
nice
Very helpful support. Easy app to set up. My customers like I have the chaty/whatsapp on my website. Recommend!
yess chaty work but now stuck let me check
Using Whatsapp and it works perfectly. Great service as well. Good and clear communication even for a beginner like me.
