Reviews (313)
Refine
-
By rating
Customer service from Chaty has been absolutely amazing!
Very helpful and make sure I have everything I need.
We have WhatsApp, Email and Phone on our website and they have been very useful. I was a little annoyed when the cycle stopped mid month, but I've realised that is due to being on the free plan. (the amount of visitors could be a little higher seeing as it has nothing to do with the amount of clicks on the widget)
Overall a brilliant app! Highly recommend!
Thank you so much for the great feedback! We're really happy to hear that Chaty has been useful and that you've had a great experience with our support team.
We also appreciate your feedback about the visitor limit on the free plan and will definitely keep it in mind.
We’d love to know what we could improve to turn your 4-star experience into a 5-star one. Your feedback would really help us!
If there's no stars I will choose it , you don't even deserve a star.
The app pushes upgrade requests almost immediately and appears to count store visits even when it isn't being used. This makes the usage tracking seem inaccurate and misleading. I was very disappointed with the experience.
We’re very sorry to hear about your experience. The usage you described is not what we want our customers to encounter, and we’d appreciate the opportunity to investigate what happened.
In some cases, automated or bot traffic to a website may affect visit tracking, but we would need to review your store’s data to confirm the cause. Please chat with our team through the live chat at https://chaty.app/ and share your store details. We’d be happy to reset your visitor count so we can investigate the activity further, explain what was counted, and help resolve the issue.
This is a very nice, easy to use app! It has so many messaging channels to get messages through from WhatsApp to all other major messaging apps/channels. I currently use the SMS, Phone, and Custom Link channels and may be adding more in the future. I definitely recommend this app!!
Expensive for what it does. Didn't work for us though as widgets wouldn't display correctly. Supports attitude was poor, not friendly, not emphatic, instead uninterested - didn't appear to reading what I was writing in the chat. Definitely not on a par with the support from other apps we have installed.
***EDIT***
In response to the developers reply. They did reach out to us after we uninstalled the app and we informed them that we had moved on and didn't require any further assistance. Following that, all their follow-ups were asking us to change our review which we did ignore - in the end we had to ask them to stop sending them.
Hi, thank you for the update. We’re sorry again that Chaty didn’t meet your expectations, both with the widget display issue and with your support experience.
When you first reached out, our team did respond and tried to help troubleshoot the issue. After the app was uninstalled, we followed up again hoping to better understand what happened and see if there was anything we could do to improve your experience.
That said, we understand that you had already moved on, and we’re sorry if the follow-ups felt excessive or uncomfortable. That was not our intention, and we’ll take this feedback seriously so we can improve how we handle these situations in the future.
We respect your decision and appreciate the feedback.
Unfortunately, my experience was very disappointing. Despite contacting customer service several times with specific questions, I only received generic responses and no practical solution or real support. Considering the price, I expected much better support, so I do not recommend it.
We’re sorry to hear that your experience did not meet your expectations. We take feedback like this seriously and would like to better understand what happened.
Unfortunately, we were unable to locate a support ticket connected to your review, so we could not verify the previous conversations or investigate the issue fully. Since your review was posted, we have reached out to you by email in an effort to learn more and see how we can help.
We would appreciate the opportunity to look into this properly and work toward a resolution. Please reply to our email with any relevant details, and our team will be happy to assist.
The design looks clean and responsive. Very thorough customer support. Works well with Messenger. Good work.
simple
Thank you for the great review 🙏
niceee
good
Thank you for your review! We’re glad you had a good experience. What could we improve to earn that fifth star?
easy elegant and user friendly
