Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,539)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its flexibility in managing both pickup and delivery options, enhancing customer service and operational efficiency. It integrates well with Shopify, supports complex shipping needs, and is easy to set up. The customer support, particularly from staff members like Jessica and Stephane, is highlighted as responsive and helpful. Merchants recommend it for its robust features and continuous improvement based on user feedback, noting significant boosts in operational efficiency and customer satisfaction.

May 11, 2022

Incredible app with lots of robust features. This is the second store I've used this app on - highly recommend!

Babe & Butcher
United States
3 months using the app
Zapiet replied May 16, 2022

Hi Dana,

Thank you very much for your lovely review.

It was so nice chatting with you.

Please let us know if you have any other questions.

Best wishes,
Jessica & Stephane

July 5, 2015

This app is fabulous, I love it. Now my customers can choose between home delivery and in-store pickup, and indicate their preferred day and time, according to my set preferences. Thanks so much for your responsiveness and for your help Andy, and taking the extra time with me to make sure the app works really well on my site and looks great.

Stitch 56
Australia
3 months using the app
January 9, 2023

Great and responsive customer service. We had several issues regarding compatibility and coding. One of the customer service reps at Zapiet was able to solve the problem over night and we are very appreciative as other delivery date & shipping apps lack some of the major features of Zapiet.

Cozy Cookies
United States
3 months using the app
Zapiet replied January 13, 2023

Hi there,

Thank you so much for the glowing review!

We're happy to hear that you appreciate our app and its pickup and delivery features ❤️
We're here for you should you need anything else.

Cheers,
Klaudia

July 11, 2020

I am recently using this app to set up my delivery and pick up system for a new website. Each member of the customer support has been very helpful so far and are doing a great job so you can run your website smoothly. Very reactive and professional!

Taste of Seasons
Canada
3 months using the app
November 1, 2016

Seriously. 5 Stars. The app is working perfectly. I needed some support to activate it because I am absolutely a non programmer/tech head, but that's where their staff stepped in and worked their magic. And...they did it cheerfully! :)

Simply Bend Souvenirs
United States
3 months using the app
April 12, 2017

I rarely give anyone a full 5 stars but this company 100% deserves it. The app is really great for our store. We needed an option to offer local delivery plus an in store pickup option and this is the best app out there for that. Their customer service is what blew my mind. Not only do they respond right away,they go above and beyond to ensure you are taken care of and fully understand what is needed to be done. In my situation I needed help figuring out how to disable their app for specific products and they provided me the answer, upgraded my app and actually input code into my website to ensure it worked. Even after that, they continue to help me in a prompt manner on every question that I have. They are truly genuine people who care about helping their customers not only use the app but be successful in their business. I am beyond impressed and grateful I found them.

My Food Prepper
United States
3 months using the app
Edited May 13, 2020

Best support ever! This app really helped us with our 40 pick up points. Needs for every eshop are different. This amazing team heard our feedback and helped us on every change that we needed. For us a great support team is worth more than an app. Here we have both. And even under the current circumstances everyone in this team was here for us, fixing every problem. Thank you guys!

gourmetestore.com
Cyprus
3 months using the app
October 1, 2018

I use this app to allow for food delivery. It didn't work perfectly as we wanted when we installed the app but every time we have asked for help the Zapiet team was quickly able to help us. It's working as we want now and the team knows what they are doing!

Sunfish Cellars Wine & Spirits
United States
3 months using the app
September 23, 2016

Installed the app today with very minimal fuss - experienced a minor css issue due to our theme but Sam from the zapiet support team fixed it up for us in no time.
The app itself looks fantastic, blends in with the theme perfectly and is so easy to use - and I can't speak highly enough of the after support (thanks again Sam!)

5 stars, highly recommend.

Westbrothers
Australia
3 months using the app
Edited April 13, 2020

Amazing support team and the app functions beautifully - most likely need the carrier API service but well worth it. Thank you

Nosh Pantry
Australia
3 months using the app