Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,539)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its flexibility in managing both pickup and delivery options, enhancing customer service and operational efficiency. It integrates well with Shopify, supports complex shipping needs, and is easy to set up. The customer support, particularly from staff members like Jessica and Stephane, is highlighted as responsive and helpful. Merchants recommend it for its robust features and continuous improvement based on user feedback, noting significant boosts in operational efficiency and customer satisfaction.

October 20, 2021

Great app, could be more flexible in terms of deciding timeslots for Pick up and Shipping. Their support is always very helpful.

FEAST-new-store
Hong Kong SAR
3 months using the app
Zapiet replied October 20, 2021

Hi there,

Thanks for the honest review! We appreciate the feedback regarding the app, and as always, glad our team was able to help!

Best wishes,

Bogi

Edited July 26, 2020

So far, we love this app! The support has been amazing to work with, specifically Aaron and Seth! The documentation provided has been super beneficial, as well! Look forward to continuing to use the app!

Milwaukee Irish Fest
United States
3 months using the app
May 11, 2022

The app is awesome, the people and support behind the app are awesome, and the ease of use is awesome. I would highly recommend this app!

RE Home Goods
United States
3 months using the app
Zapiet replied May 16, 2022

Thanks a lot for the awesome review! We do our best to offer the best experience we can with our apps and when helping our merchants.

Stephane

December 4, 2018

This app has been super helpful in allowing our client to add delivery/pick-up functionality to their site. The support team was responsive and chatted with us about some functionality needed to fit our site and get things running 100%. So far so good!

Cone & Steiner
United States
3 months using the app
Edited June 22, 2017

I would highly recommend this app as one of your key app to install if you are offering pick up service with your shopify store. (Big business or small business)

Money for the app is sooo worth it. (I use the $19 per month plan) If you are just starting out with your shopify store or trying to keep your costs as low as possible, then this app has to be the top ones next to your email marketing app.

Very easy to use and can customise days and calendar times for your store to work around your personal commitments eg I run my business via my home, and offer pick up service as in 'Click & Collect' service for my local customers to save on delivery costs. I can block out days that I am fully booked with kids events or a full in day with other commitments eg doctors appointments, errands days etc. Or simply blocking out public holidays where I am not open for business.

Once you have things set up, this app quietly does it's own thing in the background and does it's job and speeds up my job of not worrying about arranging an appointment with customers to pick up their items. Customers happy, I am happy and have more free time too.

Little Wings Nz
New Zealand
3 months using the app
July 7, 2016

This app works great for my stores needs! A great find for sure! It also integrates with my other apps in my store so it all runs smoothly. And the support is great! Fast to respond and very helpful. I would recommend them to anyone else I know who is looking to do pickups and deliveries.

Forever Fitbody Meals
United States
3 months using the app
March 27, 2018

Best app by far! The app and the developers are a treat to work with. Don’t think twice, the app works flawlessly, and in case it doesn’t. The developers will fix it. I haven’t received this type of service anywhere. My customers enjoy the option to select a date and time, and it gives me the flexibility to set my times the way I need them to be.

Ddecorations
United States
3 months using the app
October 11, 2016

Having used multiple apps on Shopify I can honestly say this has been our favourite app to date due to the incredible customer service and ease of integration.

The app integrated seamlessly within our store theme and looks very smart on our checkout page. It has every feature we have needed to use and is very versatile.

Sam and the team are an absolute pleasure to work with and I cannot speak highly enough of their services - the customer support is world class. Any questions or queries we had were replied to within minutes and we were up and running very quickly. They were more than happy to help out with anything we were unsure of and took the time to explain anything we queried with a step by step walk through, enabling us to learn the ins and outs of the apps features for future use.

Would highly recommend this app.

Bear Strength
United Kingdom
3 months using the app
Edited May 5, 2020

No support!!. Sent email at the beginning of April, we are in May and my issue still not sorted.
This is unacceptable. My store is busier than ever and because of the lack of support it is slowing down my delivery process.

A&T Cooper
United Kingdom
Over 5 years using the app
Zapiet replied May 5, 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi A&T Cooper,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

October 15, 2020

Zapiet has been the central Shopify tool we've used to power our business through the pandemic. Their staff is incredibly responsive, and always goes (way!) above and beyond. I can't recommend the app more highly!

Grocery Outpost
United States
3 months using the app
Zapiet replied October 15, 2020

Hi there,

We're so happy to be able to help you through these uncertain times! It was a pleasure working with you, and we'll be here if ever we can help with anything else :)

Sandy