Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,539)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its flexibility in managing both pickup and delivery options, enhancing customer service and operational efficiency. It integrates well with Shopify, supports complex shipping needs, and is easy to set up. The customer support, particularly from staff members like Jessica and Stephane, is highlighted as responsive and helpful. Merchants recommend it for its robust features and continuous improvement based on user feedback, noting significant boosts in operational efficiency and customer satisfaction.

May 28, 2015

Developer is a cool guy, very helpful and employs improvements to the app that help users lives easier. Fixed our problem with our shop in a jiffy. Recommended for everyone.

Knights Meats & Deli
Australia
2 months using the app
June 8, 2020

I operate a delivery only bakery. This application is essential for my operation. The delivery only option, date and time range selectors, and a few other features have enabled my bakery to go from the phone tag game to rapid online ordering. In addition, I recently encountered an issue with the application. The team was very responsive, found it was and issue on their end, and immediately had the issue resolved. I can't expect a better turnaround on customer service.

Silver Rose Bakery
United States
2 months using the app
September 14, 2016

Perfect app for something we needed to make our online store function as we need it to. After install there we needed a minor adjustment, but the support team is really lovely, responded very quickly and fixed it right up!

The Cherry Pit
Canada
2 months using the app
January 2, 2020

I just love this app. I set it up this morning and was able to customize it to my liking quite quickly. Plus I reached out to support for a question about extra, unwanted spacing in a section of information ahnnd, despite the chat window stating they would get back to me in a couple hours...I got clear directions back in less than 15 minutes ahnnd support logged into my shopify account [with my permission of course] and make some technical, backend edits and code too to another area in the Local Pickup section that wasn't to my liking. What's not to love? Take it for a spin: www.treatsforchickens.com

Treats for Chickens
United States
2 months using the app
April 11, 2021

Our garden club is on its second year of using Zapiet to schedule order pickup on Shopify. It is the only scheduler app that allows for pickup only. Zapiet support is readily available and very pleasant to work with. They are patient with us novices and they are thorough in the work the they do. They provide the necessary tutorial and walk us through the process. We are now ready to open our store.

Lombard Lilac Sale
United States
2 months using the app
Zapiet replied April 12, 2021

Hi there,

Thank you so much for your kind words! I was happy to help you add the finishing touches to the setup.

I'm sure you'll make a lot of customers happy with your gorgeous lilacs!
We're here should you need anything else.

Have a lovely day,

Marija

September 24, 2020

Robert was amazing! He helped us from A-Z setup ! Looking forward to working with these guys again once we start doing nationwide shipping!

Cali Grill Meal Prep
United States
2 months using the app
Zapiet replied September 25, 2020

Hi Nick,

Thank you so much for writing such a wonderful review! It was my pleasure speaking to you and getting things set up on your awesome store! :)

Regards,

Robert

March 7, 2019

I own a catering business, my customers can order take-away meals. This app is an excellent addition to my Shopify to handle very specific pick-up dates. The chat support is very handy, and I get very good advice and answers to all my questions, even if you're not very technical.

Ginette kookt
Belgium
About 4 years using the app
April 13, 2020

I using this app with the local delivery store and a zip code validator. So far, so good. I just started and had some questions about the app - Their support is amazing! fast response with great service!

Mr Veggie
United States
About 2 months using the app
June 28, 2017

Our customers love this app. Having local pickup available in our store has definitely increased conversions and customer satisfaction. Be aware that when using PayPal Checkout will cause minor issues with transactional e-mails (due to PayPal's limitations, not Zapiet's fault), however we usually just manually follow-up with customers who use PayPal with the local pickups and it's fine. Otherwise, totally awesome app.

Jibs Action Sports 2
Canada
Almost 4 years using the app
July 27, 2021

Certainly solved delivery date confusion during covid. Only downside is the cost when converting to a weak Aussie dollar. Tech support by flora has been amazing. She Earnt them an extra star!

Miss Melons Fruit and Veg
Australia
Almost 4 years using the app
Zapiet replied July 28, 2021

Hi there,

Thank you very much for your feedback!

I'm glad I could help you out today with installing the widget on your new theme.

Have a great day!

Flora