Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,580)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex order and delivery options, such as in-store pickup and specific radius home deliveries. They find it user-friendly and appreciate its seamless integration with Shopify. The support team, including members like Jessica, Stephane, and Jeanette, is often praised for their quick and effective responses. Merchants value the app's flexibility and effectiveness in handling their shipping and delivery needs, leading to strong recommendations within the Shopify community.

October 11, 2016

Having used multiple apps on Shopify I can honestly say this has been our favourite app to date due to the incredible customer service and ease of integration.

The app integrated seamlessly within our store theme and looks very smart on our checkout page. It has every feature we have needed to use and is very versatile.

Sam and the team are an absolute pleasure to work with and I cannot speak highly enough of their services - the customer support is world class. Any questions or queries we had were replied to within minutes and we were up and running very quickly. They were more than happy to help out with anything we were unsure of and took the time to explain anything we queried with a step by step walk through, enabling us to learn the ins and outs of the apps features for future use.

Would highly recommend this app.

Bear Strength
United Kingdom
3 months using the app
Edited May 5, 2020

No support!!. Sent email at the beginning of April, we are in May and my issue still not sorted.
This is unacceptable. My store is busier than ever and because of the lack of support it is slowing down my delivery process.

A&T Cooper
United Kingdom
Over 5 years using the app
Zapiet replied May 5, 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi A&T Cooper,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

October 15, 2020

Zapiet has been the central Shopify tool we've used to power our business through the pandemic. Their staff is incredibly responsive, and always goes (way!) above and beyond. I can't recommend the app more highly!

Grocery Outpost
United States
3 months using the app
Zapiet replied October 15, 2020

Hi there,

We're so happy to be able to help you through these uncertain times! It was a pleasure working with you, and we'll be here if ever we can help with anything else :)

Sandy

October 24, 2022

Works great! Game changer for this small bakery! Would love to be able to have inventory marked for specific days, but other than that it works great. Admittedly, a bit of a learning curve, but all worth it in the end!

Black Jet Baking Co.
United States
3 months using the app
Zapiet replied November 9, 2022

Hi there,

Thank you for your review! Glad to hear our app is working well for you and thanks for sharing your feedback about inventory as well!

Best wishes,

Bogi

November 7, 2020

We began using this app to set up store pickups when we re-opened after the lockdown. We had fantastic help setting it up. Since setting up the app, we have adapted and made changes on a number of occasions. Each and every time I have reached out, I have received quick and helpful service. i feel like I have been helped by every member of the Zapiet team at this point and each one of them has been professional and my queries and issues always fixed really quickly. Great App & an even greater customer service team!

Art Is In Bakery
Canada
3 months using the app
Edited March 5, 2019

I had a review saying don't trust their 14 day free trial, but it turns out it was a miscommunication and they fully refunded my money. I have used it for a few weeks and I can say this:

Pros: It's actually pretty robust, which great options. I've chatted with most of the employees on email and they are a very friendly and responsive bunch.

Improvement: It's not for me at this stage but that's ONLY because I need separate collections to have separate rules. Some things to be picked up only, some things to be delivered only etc. That won't be an issue for the vast majority of people.

Aside from that tiny hindrance, it's a great app and I wish the team the best.

Online Farmers Market Melbourne
Australia
3 months using the app
January 31, 2023

Great app, but even better staff working for the app, Jessica went above and beyond this evening. We were really struggling with the rates and getting our shipping and local pick up options sorted, Jessica step by step talked us through it and fixed everything for us, answered a lot of silly questions from us having no idea what we are doing. I realised near the end that Jessica had actually stayed later than what her shift was to help us, yet again fix another issue with product specific preparation time. Credit to your team.

Rabbit Hole Cakes
United Kingdom
3 months using the app
Zapiet replied February 1, 2023

Hi Lee,

It was my pleasure helping you this evening to set up your rates and product specific preparation times

If you have any other questions (no question is silly), please do not hesitate to jump back on our live chat or send us an email.

Cheers,
Jessica

February 4, 2022

Absolutely awesome service EVERY single time. I would pay triple for an app with this type of support over a better free app. Trust me, you wont go wrong.

Blossom Lab
South Africa
3 months using the app
Zapiet replied February 4, 2022

Hello there,

Thank you so much for this great review!

I'm glad to read that our team have been helpful when you needed us, and that you're happy with our app.

Don't hesitate to reach back, if you have any more questions or need assistance

Sandy

Edited March 27, 2020

Haven't fully tested the app yet, but had one of the best customer service experiences with Zapiet. After a slight delay, (due to higher than normal traffic volume for Zapiet) the customer service team fixed all my problems and even went above and beyond to provide extras I didn't even ask for! We are confident that Zapiet will work great for our local business and feel great having such a supportive group behind us.

Pet Spawt
United States
3 months using the app
March 4, 2022

So far so good. I was having the hardest time with customers ordering who wasn't in my delivery area. I saw this app and decided to give it a try. not only did it work perfectly customer service went above and beyond to help me implement it and workout all the kinks i am so excited now

Kookie Rehab
United States
3 months using the app
Zapiet replied March 7, 2022

Hi Enola,

Thank you for the lovely review!

It was truly a pleasure working through the kinks with you.

Always happy to help

Cheers,

Klaudia