Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,536)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless integration of pickup and delivery options, enhancing business operations with features like postal code integration and customizable shipping types. It's praised for its ease of setup and use, with exceptional customer support noted, particularly staff members Jessica, Stephane, and Jayne, for their responsiveness and helpfulness. Merchants appreciate the app's robust features and consistent performance, often noting improvements over time, making it a top choice for managing complex shipping needs.
Refine
-
By rating
I cannot say enough good things about this APP! The support I have received is outstanding, and the cleaness and functionality of the App itself is second to none!
To be able to offer both instore and delivery will potentially double our sales, well worth the price!
Good on you Zapiet, well done!!!
App is great when it works. We have had major issues this weekend with non-existent support to boot. Confirmation emails from the app are no longer sending and the OnFleet integration doesn't seem to actually work. This was our original choice for delivery but I guess we will be looking somewhere else.
Hi Trent,
Thanks so much for your feedback and apologies for the issues you faced this past weekend.
We experienced a small issue with our Onfleet integration on Saturday evening which caused order processing to be delayed. Thankfully our team was quick to resolve the issue and our system caught back up to speed rapidly.
I see that you still have the app installed and that your orders are flowing through perfectly now, which is fantastic!
Should you ever have an urgent issue like this again, please feel free to call our emergency number on +1 (718) 568-5560.
Thanks for your continued support :)
Andy Cargill
Founder of Zapiet
Incredible app. It is loaded with a ton of features and if set up correctly will make you a happy business owner. Some useful features include more than one delivery radius, custom error messages, icons or radio list selections, shipment arrival dates, cutoff times, etc. Check out how well it works on our www.miflavour.com website. Hint: Don't bother trying to set up the app by yourself. I have coding experience and it was overwhelming for me to figure out all the features by myself. As soon as you download the app, reach out to their customer service for a ticket and they will assign a service rep for you to work with. He/she will help set everything up per your needs. There is no limit on how much support you need. They are quick to resolve any issues or answer any of your questions. Our rep, Stephane, has been fantastic to work with. A+
Hey there,
Thanks a lot for the very kind review!
We are here to help you as your business grows.
Never hesitate to reach out with questions or for assistance :D
Stephane
I can't say enough amazing things about the customer service I received with Zapiet. Marija has gone ABOVE AND BEYOND with helping me get my store setup correctly with their app.
Hi there!
Thanks so much for the amazing review! I really enjoyed helping you set up your store and making sure everything works according to your needs.
Let us know if there's anything else you need—we're happy to help.
Take care,
Marija
Customer service is amazing, I cannot ask for more. The application is something that will help my business grow.
Really wish I could love the experience so far. Unfortuntaely I have not been able to get assistance or even a response ...
I love the concept of it but I really am frustrated
The folks at Zapiet (the team behind Store Pickup + Delivery) are the absolute best. They're a small team--like my own company--but they offer better support than any other developer I've ever worked with.
We're implementing a new preorder system in an industry that's never had one before, and Pickup + Delivery is an integral part of our platform. The developers have worked with me, even creating a collaborator account on my store so they could do some of the work *for* me, in order to get our new platform off the ground.
I couldn't be happier with the service they've provided or the quality of their product.
Jessica is incredible and went above and beyond with her service. Honestly it was the best customer service experience ive ever had! Attentive, thoughtful and incredibly helpful. She's amazing!
Thank you so much for you very kind words and amazing review Aron.
It was my absolute pleasure helping you with our buy online pickup in-store app.
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica
After a few snafus with their contact form and calendar, I was able to get in touch with this company and they were very helpful. Sebastian walked me through setting up everything my company needed and was very patient. Thank you Sebastian!
Hi there,
Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this.
We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available.
We have already implemented a fix so this issue doesn’t happen again.
I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today.
I look forward to speaking with you soon :)
Kindest,
Sebastian
We have been using this for a few months now and it works fantastically well. It allows us to support hundreds of stockists by directing traffic of our products to store and also provide easy access to a choice for consumers.
The support is also very very good, always respond promptly and the only time i was made aware of a security issue which came from shopify, these guys at zapiet had already fixed it.
Keep it up!