Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,521)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing local delivery and pickup services, especially for businesses like flower shops. It is praised for features such as allowing in-store pickups even when deliveries are disabled, which streamlines operations and improves customer satisfaction. The app is easy to set up, integrates well with Shopify, and supports multiple locations. Features like shipping type and date selection are noted for their effectiveness. The support team is responsive and efficient, quickly addressing any issues to minimize downtime, with special mentions of team members providing exceptional service. Merchants value the app for its robust features, reliable performance, and excellent customer support, making it a popular choice for optimizing delivery and pickup services.

April 15, 2021

Thank-you Ismail for all your help installing the app and for taking the time to make sure everything was running smoothly. Your friendly, responsive and knowledgeable service is very much appreciated. I look forward to launching our online store. The app is perfect for what our bakery needs to schedule pick-ups and local deliveries. It allows us to easily set specific days and time slots for both our pick-ups and deliveries. As well as to set product date restrictions. We bake special desserts only on the weekends and this app easily helps us manage that. Thank-you again for going above and beyond to help us!

Three Tarts
Canada
4 days using the app
Zapiet replied April 18, 2021

Hi Emily,

Thank you you so much for your kind words. I'm so happy you loved your experience and we're here if you need any further assistance.

Best wishes,

Ismail

Edited March 20, 2020

We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!

Les Flavoureux - Commande en ligne
Canada
4 days using the app
January 31, 2022

Currently working with Sandy and although it's only day one I couldn't be more impressed. Still more to do to make this work fully, but I wouldn't hesitate to say I have full confidence in what I've seen so far. Thanks, Sandy.

HAITH'S
United Kingdom
3 days using the app
Zapiet replied January 31, 2022

Hi Simon,

It was a pleasure to help you configure our app to match your needs
It was only your first day with us, but I hope for many more !

Wishing you all the best,

Sandy

February 16, 2024

Zapier is much better than the other apps available. It is not only the app, but the amazing staff. High 5 to Jessica for the enormous support on helping to get the app installed and during the setup process. Jessica was exceptionally helpful and knowledgeable. I appreciate her support.

Ballooneers Online Store
United States
About 8 hours using the app
Zapiet replied February 19, 2024

Thank you very much Juan for taking the time to leave such a lovely review

It was delightful chatting with you and assisting in the installation and setup of your pickup and local delivery using our Zapiet - Pickup + Delivery app for your store.

If you have any other questions or need any further assistance, please do not hesitate to reach out.

Warm regards,
Jessica

August 20, 2020

This app is amazing, it has really help our business so much! And to top it off the support team is super amazing!! They go out of their way to help and fix anything when any issue arrises. Matilda Pops from Miami, FL definitely recommend!

Matilda Pops
United States
3 days using the app
Zapiet replied August 21, 2020

Hi Matilda,

Thank you so much for the review, we love hearing feedback from our customers.

I am delighted to hear that we are helping your business through these uncertain times, our number one goal is to help our customers and provide amazing support in the process!

If there is anything else you need help with please let me know :)

Thanks,

Ronan

February 28, 2024

Beim Installieren und Einstellen der App gab es für mich ein paar kleine Hürden. Der Support hat jedoch sofort geholfen und alles sehr kompetent erklärt und eingestellt. Endlich kann ich Versand und Local-Pickup in Abhängigkeit von Produkten anbieten. Grossartig!

Unfogyou
Switzerland
About 3 hours using the app
Zapiet replied March 3, 2024

Hallo Michael,

vielen Dank, dass Sie sich die Zeit genommen haben, eine so schöne Bewertung zu hinterlassen.

Es war mir ein Vergnügen, Ihnen bei der Abholung und dem Versand für unsere App Zapiet - Abholung + Zustellung über unseren Live-Chat zu helfen.

Wenn Sie Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns eine Nachricht zu schicken.

Mit freundlichem Grüß
Jessica

Edited January 9, 2021

I'm using this app for my POS and its doing great , had a small issues but the pro support team solve it very professionally and super fast . . . thanks to the Zapiet team ( pamela & Marija )

Tulip Flowers Tr LLC.
United Arab Emirates
3 days using the app
Zapiet replied January 11, 2021

Hi there,

Thank you so much! I'm really glad you're happy with our app and our support team. It was my pleasure helping you fix the issues!

We're here should you need anything else.

Marija

Edited July 21, 2017

Big problems in my shop... Language issues, FAQ outdated, customers unable to modify product quantity... 48h since my first email asking for help... Now the app is uninstaled but some issues remain with an "Store pickup" page still in my checkout page... Terrible experience.

UPDATE: They finally fixed it and uninstall was completed.

Armony Space
Spain
3 days using the app
July 28, 2021

Klaudia was amazing!!! helped me so much with this app! i'm so happy with the service, thank you very much!

GAIA FLORA
Australia
3 days using the app
Zapiet replied July 28, 2021

Hi there,

Thanks for the lovely review! It was a pleasure assisting you with our apps.
Should you need anything, you know where to find us

Thanks and have a great day,

Klaudia

October 19, 2020

I wanted to use this app for my delivery options but unfortunately it doesn’t have a blackout time option just a blackout date. I ended deleted the app but the developers coding wasn’t removed which cause some technical issues on my checkout page. I’m only giving this a 2 stars because of poor customer services on responding back and removing their coding. I had two days of website inactivity due to this.

the grazer co.
United States
3 days using the app
Zapiet replied October 20, 2020

Hi there,

Thanks so much for your feedback!

You are totally correct in that our app does not currently provide the ability to blackout specific pickup times. This is something we are super excited to work with you on and has been a highly requested feature amongst our merchants.

Regarding your uninstallation, unfortunately there is no way for us to automatically remove our code from your theme. We lose access to your store the moment you uninstall the app. To minimise any problems we send an automated email with full instructions and a video tutorial on how remove our code (it's one line of code from your theme.liquid file). Our team is also standby around the clock to help should you have any problems, we would just need you to approve our collaborators access temporarily.

We look forward to inviting you to the beta of our pickup blackout time feature in the near future :)

Kindest regards,

Andy