Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,583)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex order and delivery options, such as in-store pickup and specific radius home deliveries. They find it user-friendly and appreciate its seamless integration with Shopify. The support team, including members like Jessica, Stephane, and Jeanette, is often praised for their quick and effective responses. Merchants value the app's flexibility and effectiveness in handling their shipping and delivery needs, leading to strong recommendations within the Shopify community.

Edited April 8, 2024

Excellent support! Very responsive and has solved every issue we've had and even fixed some things that our main web developers would not address.

Tinker Coffee Wholesale
United States
10 months using the app
Zapiet replied April 1, 2024

Thank you very much Jeff for taking the time to leave a review!

Always a pleasure chatting with you and helping with our Zapiet - Pickup + Delivery in any way we can.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

December 13, 2023

Sandy helped me resolve an issue right away that I was having with the Zapiet plugin.

It came down to having to update the version of the app.

Thanks Sandy for all your help!

Immanuel Florist
Canada
Almost 4 years using the app
Zapiet replied December 19, 2023

Hello Steven,

It was a pleasure to assist you and making sure that you were running the latest version of Zapiet - Pickup + Delivery.

All the best,

Sandy

Edited September 4, 2024

Awesome support and a very useful service.

LADY WONG
United States
10 months using the app
Zapiet replied May 22, 2024

Thank you for your lovely review! It was a pleasure assisting you with your shop.

Should you need anything down the road do not hesitate to reach back! We are always happy to help!

Thank you,

María

March 13, 2024

Excellent customer service from Jayne. Super helpful and patient ! We have been using their app for more than 3 years now. Absolutely love it.

MFP
Singapore
Almost 4 years using the app
Zapiet replied March 14, 2024

Hi,

It was a pleasure to help you sort out the correct settings for your requirements.

It's nice to hear that you like Zapiet - Pickup + Delivery & have been using us for a few years.

If you ever need anything else you know where we are!

Kind regards

Jayne

March 7, 2024

The customer service has really been impeccable, which is saying something these days. The app has allowed us to fulfill the little complexities of our shipping logistics and I couldn't recommend it more

Barnegat Oyster Collective
United States
About 2 years using the app
Zapiet replied March 10, 2024

Thank you very much Scott for taking the time to leave such a lovely review for our Zapiet - Pickup + Delivery app!

If you have any other questions down the road, please do not hesitate to send us a message.

All the best,
Jessica

May 21, 2024

Stephane was very patient and helpful towards giving me solutions to my requests. Gracias!

Baja Farm Fresh
Mexico
About 1 year using the app
Zapiet replied May 24, 2024

Hi,

Thank you very much for your great review!

It was a pleasure assisting with the widget configuration. If anything arises, we're more than happy to help

-Steph

November 9, 2023

Not so much to say about this APP! It is amazing what you can do with that, and the value you get for the price you pay it's absolutely correct. Customer service it's very helpful.

Mangiobevo
Switzerland
Over 3 years using the app
Zapiet replied November 12, 2023

Hi Alessio,

Thank you for taking the time to leave a review, it is very much appreciated

It was my pleasure to help you set up all your rates within our Zapiet - Pickup + Delivery app so that they all generate correctly to checkout (depending on the method your customer chooses on your cart page).

If you have any other questions, please do not hesitate to reach out.

Kind regards,
Jessica

March 6, 2024

Jessica helped us to solve a problem that was actually with shopify and not even the zapiet app! She also helped us to clean up our checkout page so its clearer for customers to understand. Great service!!!

Jerome Florists Inc
United States
12 months using the app
Zapiet replied March 8, 2024

Thank you Peter for taking the time to leave a review

It was my pleasure helping you and getting your checkout cleaned up with our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

February 14, 2024

The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. I did decide to remove a star because the Pickup + Delivery app did not notify us that it was outdated and needed to be updated which caused potentially lost sales because of a broken google API. When we recognized there was an issue with the module we reached out to live chat support and got exceptional help from Jessica who quickly fixed the issue for us.

William Dickson Industries, Inc
United States
Almost 3 years using the app
Zapiet replied February 16, 2024

Hi Paul,

Thank you for taking the time to leave a review

It was lovely chatting with you and getting our Zapiet - Pickup + Delivery up-to-date on your store so that everything is working and generating rates at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

February 27, 2024

We've been using Zapiet for our complex delivery needs and are thoroughly content. It's significantly streamlined our operations, adapting seamlessly to various requirements with remarkable flexibility and efficiency.

What sets Zapiet apart, beyond its technical prowess, is the exceptional support team. Responsive, helpful, and genuinely committed.

In a nutshell, Zapiet has not just met but exceeded our expectations, proving to be an invaluable asset for enhancing our delivery services and customer satisfaction. Highly recommended for any business looking for a reliable and adaptable delivery solution.

CarniStore
United Arab Emirates
About 3 years using the app
Zapiet replied March 3, 2024

Hi Fikry!

Thank you so much for taking the time to share your experience with Zapiet - Pickup + Delivery! We're absolutely thrilled to hear that our platform has made such a positive impact on your delivery operations.

At Zapiet, we strive to provide unparalleled support to ensure our customers' success. It's fantastic to hear that our support team has been able to meet your needs promptly and effectively.

Your recommendation means the world to us. If you ever need anything, please don't hesitate to reach out. We're here to support you every step of the way.

Thank you again for choosing Zapiet!

Warm regards,
Kitty