Reviews (1,156)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automated marketing, receipt customization, abandoned cart notifications, and follow-up emails, noting their effectiveness in boosting sales and improving communication. The user-friendly interface is praised for its simplicity in setting up and customizing emails and receipts. Integration with Shopify is seamless, enhancing coupon creation and product suggestions. Customer support is also highlighted as responsive and helpful, particularly with technical setups and plan adjustments.

Edited November 10, 2021

So far its been a bit confusing to set up for and I am unable to find anyone within customer support to assist me. I am however working it out

Ro's 3D Signs & Designs
United States
About 1 year using the app
February 29, 2016

Awesome! Tide and easy to work with! Super!!!!! Thank you!

Lykom
Norway
16 days using the app
May 30, 2015

So far so goo! Receiptful is easy to use and enhances my store, not only in look but valuable marketing. Thanks!

The Happy Vapor Company
United States
16 days using the app
March 4, 2016

Very easy to use. Really like the customization!

The Flower Market
United States
12 months using the app
June 19, 2015

Super easy to install, looking forward to upgrades.

Smitten Lingerie
United States
12 months using the app
May 20, 2015

An incredible app! One of my very favorite for the ease of use and quick setup. Also, love the customer service. Thank you!

Pretty Presets for Lightroom
United States
15 days using the app
March 15, 2021

The app works totally fine, however their customer service is the worst customer service ever. They helped me with the same issue before and removed the extra contacts that I uploaded from a different marketplace. Instead of helping, they keep arguing with me. They sent me an instruction with pictures but their links are not working. If you can handle the issues that you experience, that is fine. Go ahead and download, otherwise do not download it.

AGOZTECH
United States
About 1 year using the app
June 28, 2017

I don't use this VERY much. But when I do use it, it's very useful! :-)

Senpaiwares Com
United Kingdom
11 months using the app
Edited December 10, 2019

I used CM Commerce to set up successful automated email campaigns, workflows and newsletters that have helped to generate revenue for the company.
I hope they are able to implement the A/B testing feature soon because it is something we are looking forward to exploring.

Herbal Papaya
United States
11 months using the app
July 8, 2021

I am not to happy with this app at the moment... We had the old app Campaign Monitor by CM Commerce and decided to upgrade to this their new app and it takes for ever to send out our newsletters or even test emails for workflows! The old app campaign monitor would send instantly and this app when we first started took 6 hours to send out 37,000 emails! They have upped our limit to the max that they can do but it still takes over an hour... We have reached out and they communicate through email but when asked for a meeting or a phone call they denied and can only contact through email. This is a very big inconvenience and we will probably be looking elsewhere for a new marketing app.

Willow Park Wines & Spirits
Canada
About 1 year using the app
CMC Campaign Monitor replied July 14, 2021

Hi there, I am sorry to hear about your experience. Would you please contact us here: https://help.commerce.campaignmonitor.com/s/contactsupport and we will be more than happy to help you.