Reviews (233)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app offers strong value, often far cheaper than other helpdesks, with a generous free plan. They report major time savings from AI and automations handling most tickets, plus an intuitive inbox that centralizes email, chat, social, and reviews with Shopify order data. Merchants praise the Claude/MCP integration, helpful core features, reliable performance at scale, and responsive support that feels like a true partnership.
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It's great! Karri and the team are always improving things too and are highly open to feedback. I've been very impressed after switching from Delightchat.
Such a great app for customer support. Super easy to integrate with our channels and very fast support.
Great app and great support! I had a few questions during setup, and the support team responded instantly - fast, professional, and very friendly.
The app works great, and now my communication with customers has become even more efficient. I recommend it!
Amazing product - I can't believe brands are paying hundreds (sometimes thousands) a month for other SAAS's that do the exact same thing. Karri is a boss too.
Honestly is a gamechanger. At the FREE pricepoint you wont find anything better and it is far better than simply using G-Suite for CS. Has AI, auto hides bad comments, etc. Give it a try.
Plus, Karri is a legend
Great app to help with customer support! Karri, the co-founder, is also super helpful! Excited to see this app continue to evolve and improve!
Great UI and design, easy to set up and use + very quick support
Great app! Works well with email and other integration, canned response and the AI features are great!
The best value Helpdesk you can find. I switched from a far more expensive platform and I don't miss it. Onboarding was easy and I have been able to use the helpdesk like any other. Support has been second to none with Karri helping us out promptly with any questions we had.
We switched from another support app and are now saving a lot of money. Commslayer offers tons of features, the AI is great, and new functions are constantly being added. The support team is outstanding and very responsive. Highly recommended!
