Commslayer ‑ Helpdesk & Chat

Hands down the best Helpdesk software.

Karri & Bernardo are beyond helpful.

Couldn't recommend them enough and the value for money is insane.

Thanks guys

Love the reachability of the founders and the value for money is very good here! They often come with very unique updates and they are quick to adapt when things are not yet working as they should

Commslayer has been a massive time saver. It allowed me to retire my virtual assistant and finally tame my inbox. Customer service via email used to be a miserable grind, where things slipped through the cracks no matter how much I tried to systematize it. Now, it feels like the inbox works for me, not the other way around.

I do have two quibbles—not dealbreakers, but worth mentioning in the spirit of improvement:

1. Sending bug on iPhone. Whether I save Commslayer to my home screen, use Safari, or use Chrome, I sometimes hit a wall when pasting content from outside sources (usually ChatGPT or our website, when Commslayer hasn’t been trained on something yet, i will paste a response from an FAQ or paste multiple sources into GPT to help me make it coherent more efficiently). The “Send” button just refuses to cooperate until I refresh, re-paste, and try again. It’s not catastrophic, but it’s a persistent snag.

2. Knowledge base input. I previously used another AI chat that had 95% of my answers down—but it couldn’t touch email. Moving that data into Commslayer has been the real bottleneck. Adding knowledge one piece at a time is SLOW. What I want is bulk import, or better yet: the ability to dump in raw data and have Commslayer draft structured articles I can refine. Right now, the manual work is slowing my rollout of full automation.

That said, these issues aside, Commslayer is a must-have if you deal with a high volume of emails and chats. ZipChat got me partway there, but it stopped at chat and handed everything else off to email. At one point, my VA was literally pasting chat responses into emails for customers—which, frankly, was genius on her part, but a waste of money on mine.

I even tried signing up for Gorgias, but they insisted on scheduling a kickoff call before I could touch the product. I’m sure they had their reasons, but in my world, if I need a 30-minute discovery call just to try your software, I’m out. Commslayer, on the other hand, let me dive right in. No friction. No hand-holding and it works great.

Solid CS app - great price. Gets the job done. Features are being added quickly.

Great app & and support. The pricing is very affordable and AI integration is great. The idea is to make CS efficient and to give a great user experience to consumers. Looking forward to exploring more features!

decent app but no support from the customer support. I emailed almost a week ago and no answer, they don't even have a chat support on their website

GAME CHANGER! Tried them all and Commslayer is a no brainer! On top of that their support is phenomenal!

The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it. Their AI is the best I've seen in the CS space.

Karri and his team actually listen to feedback, are always looking to improve and their product, it's a joy for me and my team to work with!

i really like Karri and how he conducts himself. we ditched Gorgias for this as every MF is trying to increase prices and suck blood out of ecom brands. things are already tough and we dun need to keep switching out of apps cos someone got greedy. trust me, go with Karri (commslayer) They are serious about their work.

Benny - Anothersole.com

Hey, this is a no-brainer. I have been with a competitor for years, and I switched in just a few clicks. Everything was imported, ready to roll. It's everything you ever wanted at a ridiculous price. On top of that, they recently released the MCP server, and it's crazy what you can do with it.