Reviews (179)
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Has been great so far! They are always adding new features and it makes our customer service so much easier
If you're looking for customer support without getting ripped off, you've found the answer. Commslayer is AI first, has an amazing MCP and is easily trained. We're stoked on them
Staff are fast, super helpful, and open to suggestions (and they actually implement them).
Great support and fast problem solving! We appreciate their assistance and easy fixes. The platform is easy to use, comfortable approach and very helpful customer support. Thank you!
It's really really great. Way better than gorgias and richpanel for sure for a way smaller amount of money. AI is SO Good that you can automated 90% of your tickets easily
Great app and good support as well. Was having some issues here and there due to a wrong set up from my side and the team helped me out quickly! Would recommend!
I really wanted this to be good but the AI is just really poor at being consistent and pulling the relevant information from the docs. Sorry
Hey, Karri the cofounder here! So sorry for hear this - can you drop a message to ceo@commslayer.com and I'll personally check what's going wrong with your account?
Sometimes the data sync could go wrong/get stuck and end up with AI never getting the context it should've.
-Karri/cofounder
We've tried several helpdesk tools for our Shopify store, but Commslayer has been the easiest to set up and use. The AI responses save our team a huge amount of time and the Shopify integration works perfectly. What really impressed us is how quickly the team ships new features and responds to feedback. Incredible value compared to other support platforms. Highly recommended.
Insane App for customer service. I get around 30 messages weekly that I can handle now way better than manually before. Also lot of interesting things coming in the future. Highly recommend!
Great Helpdesk app, that pushes AI features to the next level. MCP integration with Claude works great. Support and feature requests are taken into account quickly. Highly recommended!