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It's really really great. Way better than gorgias and richpanel for sure for a way smaller amount of money. AI is SO Good that you can automated 90% of your tickets easily
Insane App for customer service. I get around 30 messages weekly that I can handle now way better than manually before. Also lot of interesting things coming in the future. Highly recommend!
Fantastic and affordable helpdesk that has transformed our customer service. So many AI automations that can answer customer queries or gather information from them without having to lift a finger. There's also constant improvements being made to the platform to make it more efficient and easy to use. This is the only helpdesk you should be using for your store!
I really wanted this to be good but the AI is just really poor at being consistent and pulling the relevant information from the docs. Sorry
Hey, Karri the cofounder here! So sorry for hear this - can you drop a message to ceo@commslayer.com and I'll personally check what's going wrong with your account?
Sometimes the data sync could go wrong/get stuck and end up with AI never getting the context it should've.
-Karri/cofounder
I was on Gorgias before... solid tool but the pricing gets ridiculous once you add addons such as AI. Commslayer is a fraction of the cost and honestly does more than enough for my usage.
I run my brand solo. Once I set up the guidance rules and knowledge base, my AI agent handles 90% of tickets on its own.
Only the real edge cases land on my plate. For a one-person operation, that's everything.
What I love most is Karri's team shipping new features at an insane pace. Every time that update popup appears I'm genuinely smiling. You can feel the product getting better week by week.
If you're a solo founder drowning in support tickets ---> just switch. It's a no-brainer.
Switching over the Commslayer in 2026 is a no brainer. It cuts your bill by 10x while unlocking value way beyond customer support. For example, we use the MCP connection to prompt Claude all the time to learn about our customers.
Has everything I need to provide excellent customer service, Including the basic functionality like being able to directly attach a PDF document to a customer who can't find their product instructions, a level of basic functionality that Shopify Inbox couldn't be bothered to include. So moving over to Commslayer was an absolute no-brainer, and they have exceeded my expectations for customer service, ease of setup and a quality app at a very reasonable price. 100% recommended!
Would highly recommend ComSlayer. It is amazing, and the team is great.
great experience!
great app and great support
