Reviews (192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for reducing customer service workload and boosting productivity. It's seen as a cost-effective alternative to Gorgias and Zendesk, integrating seamlessly with Shopify. The app manages emails, chats, and social media in one place, with automation and AI handling inquiries. Merchants praise its ease of use, quick setup, and responsive support and development teams, noting rapid feature updates and feedback responsiveness.
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Very easy to use and the support service is responsive!
Amazing app and amazing customer support. It is our making our daily customer service a breeze! Got our support questions answered extremely swiftly!
The 2 one Str reviews written by others doesn't reflect our experience.
i have zero interest in this business and as a client, they are very very very supportive and responsive. To feel protective over them as a client tells you how we feel abt this wonderful company.
Excellent app. Very good value and the team is constantly improving.
We moved over to Commslayer from Gorgias last year and haven’t looked back. Commslayer stood out immediately for how intuitive and well thought out the product is. All the key information we need is easy to find and clearly laid out, which makes it simple to respond quickly and stay on top of customer conversations. What’s been especially impressive is how consistently the platform continues to improve — new updates and refinements roll out regularly and genuinely make a difference. Beyond the product itself, the support team is exceptional. Karri and the wider Commslayer team are incredibly responsive, knowledgeable and truly invested in their customers. It feels like a real partnership rather than just another software provider. Highly recommend to anyone considering a switch from their current customer support software
This is probably the highest-value software in existence right now other than Claude Max itself. Unbelievable polish for an almost-free app, and it just keeps getting better. I recommend this stack 100% of the time to anyone who is in the market, because it's probably the best product in the category I've used, at an amazingly low price. Kari's a benefactor to humanity. I'm a customer for life.
Simple, works great and continuous improvements from Karri and the team. Love it!
This is a great CX app – works well and is MUCH less expensive than other apps. Highly recommend!
Has everything I need to provide excellent customer service, Including the basic functionality like being able to directly attach a PDF document to a customer who can't find their product instructions, a level of basic functionality that Shopify Inbox couldn't be bothered to include. So moving over to Commslayer was an absolute no-brainer, and they have exceeded my expectations for customer service, ease of setup and a quality app at a very reasonable price. 100% recommended!
I wanted to take a moment to express my gratitude for creating such an incredible product. I thoroughly enjoyed using your tool and it truly made a difference for me. The agentic feature is particularly impressive.
I genuinely wish you the best of luck in scaling Commslayer. It’s an excellent product.
