Reviews (192)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for reducing customer service workload and boosting productivity. It's seen as a cost-effective alternative to Gorgias and Zendesk, integrating seamlessly with Shopify. The app manages emails, chats, and social media in one place, with automation and AI handling inquiries. Merchants praise its ease of use, quick setup, and responsive support and development teams, noting rapid feature updates and feedback responsiveness.

February 27, 2026

In my opinion the best software for your CS and also the cheapest. I used Gorgias before and the service was shit, could only ask through email and with Commslayer I have the ability to ask things on Slack directly.

So please go to commslayer, I really advice you based on financial opinion and the speed of new features in this software to go to Commslayer. Love team sneakerask

SneakerAsk
Netherlands
6 months using the app
April 29, 2026

Just perfect!

RENNBETRIEB
Austria
About 2 months using the app
June 20, 2026

incredible app for a forever free plan. incredible support, incredibly fast with updates. just the best.

Fomari
Romania
16 days using the app
May 19, 2026

Insanely helpful!

Vix
United States
19 days using the app
February 27, 2026

Started using Commslayer a month ago (because of Shopify), and we are happy still! Woohoo!

Soundium
Lithuania
About 1 month using the app
March 17, 2026

commslayer has amazing features at a price that cannot be beat. it is a no brainer for both small and big brands

Polish Pops
United States
Over 1 year using the app
February 12, 2026

I'm so pleased we switched from Gorgias, we haven't looked back. We now paying far less each month for a far better product. Switch today, connect it to Claude. You won't regret it.

EBIKE TUNER
United Kingdom
6 months using the app
March 23, 2026

Relief and happiness. Love it.

Dick Johnson
Finland
6 months using the app
June 16, 2026

Insane App for customer service. I get around 30 messages weekly that I can handle now way better than manually before. Also lot of interesting things coming in the future. Highly recommend!

Lumenary Vision
Germany
14 days using the app
February 19, 2026

Scaling a business while down-scaling the hours on customer support, for this monthly price? Insanely good. Good support, frequent updates, great use of AI without demanding to much tech skills across the team. Would recommend to everyone.

11hektar
Sweden
4 months using the app