Reviews (192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for reducing customer service workload and boosting productivity. It's seen as a cost-effective alternative to Gorgias and Zendesk, integrating seamlessly with Shopify. The app manages emails, chats, and social media in one place, with automation and AI handling inquiries. Merchants praise its ease of use, quick setup, and responsive support and development teams, noting rapid feature updates and feedback responsiveness.
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highly recommend to any ecom owner/store. You can reduce your CS app costs by 90% and not lose any features or functions that are required, not only that we now have the Ai agent in full force!
Lenie was great, helped me find something in 10 seconds. Responded quickly and efficiently (commslayer customer support team)
Honestly one of the best value apps we've added. The features keep improving and for the price it's a no-brainer.
Bernardo has been brilliant throughout, quick to respond, helped us get set up properly and always happy to answer questions. Feels like you're working with someone who actually cares whether it works for you.
Highly recommend for any eCommerce business looking to get on top of their customer service.
Insane App for customer service. I get around 30 messages weekly that I can handle now way better than manually before. Also lot of interesting things coming in the future. Highly recommend!
Great Helpdesk app, that pushes AI features to the next level. MCP integration with Claude works great. Support and feature requests are taken into account quickly. Highly recommended!
I'm not sure how they offer this deep set of features at this price. Even the Free version is crazy good. Support has been prompt. Highly recommend.
This has saved us literally hundreds of hours a month in customer service work! It has made us more productive, increased our sales and conversion rates and been a life saver! Customers now feel heard and valued right away and the responses don't immediately feel like AI! Considering the high prices of most any other option, this is hands down the best value you can get for a customer service tool! Implementation on your own is very hard, but their one time implementation cost was worth every penny and I also highly recommend that!
Great experience so far, easy to use, good value and feature set, and friendly & prompt customer support
Very easy to use and the support service is responsive!
Works as intended. Easy to use and plenty of features if you're looking to get more technical. Very easy to onboard new support agents and keep tickets in the right buckets.
