Reviews (192)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for reducing customer service workload and boosting productivity. It's seen as a cost-effective alternative to Gorgias and Zendesk, integrating seamlessly with Shopify. The app manages emails, chats, and social media in one place, with automation and AI handling inquiries. Merchants praise its ease of use, quick setup, and responsive support and development teams, noting rapid feature updates and feedback responsiveness.
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Very straightforward platform to use. In my opinion, it's much more user friendly than other platforms like Gorgias. Incredibly responsive team. Very glad we jumped ships :)
Honestly one of the best value apps we've added. The features keep improving and for the price it's a no-brainer.
Bernardo has been brilliant throughout, quick to respond, helped us get set up properly and always happy to answer questions. Feels like you're working with someone who actually cares whether it works for you.
Highly recommend for any eCommerce business looking to get on top of their customer service.
Lenie was great, helped me find something in 10 seconds. Responded quickly and efficiently (commslayer customer support team)
This has saved us literally hundreds of hours a month in customer service work! It has made us more productive, increased our sales and conversion rates and been a life saver! Customers now feel heard and valued right away and the responses don't immediately feel like AI! Considering the high prices of most any other option, this is hands down the best value you can get for a customer service tool! Implementation on your own is very hard, but their one time implementation cost was worth every penny and I also highly recommend that!
I'm not sure how they offer this deep set of features at this price. Even the Free version is crazy good. Support has been prompt. Highly recommend.
Great Helpdesk app, that pushes AI features to the next level. MCP integration with Claude works great. Support and feature requests are taken into account quickly. Highly recommended!
Great experience so far, easy to use, good value and feature set, and friendly & prompt customer support
Works as intended. Easy to use and plenty of features if you're looking to get more technical. Very easy to onboard new support agents and keep tickets in the right buckets.
For me, helpdesk software has been like diet fads. I have tried (and abandoned) them all. The price*bloat multiplier always sends me back to the plain ol gmail inbox resorting to labels and other basic systems to triage and manage support. Commslayer hits the trifecta with low cost, ease of use, and a rich (and expanding) modern feature set. I've been using it for almost a year. This diet may actually stick!
The icing on top is that Kerri, the founder, is an industry veteran (and seemingly a genuinely solid human) and remains extremely passionate about his product.
Commslayer has helped us organize our support really well. It is the best app out there for support if you have a Shopify store.
