ConnectPOS , 142 reviews

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this POS solution for its seamless integration with Shopify and user-friendly experience. It's highly recommended for businesses with both online and physical stores due to its synchronized inventory management. Merchants commend the app's compatibility with PC and Mac, customizable product prices, sales reports, and refund processing. The live chat feature and customer service are highly praised, with specific staff members receiving positive mentions. Despite some setup challenges, merchants find the system easy to navigate after initial guidance. The app is also recognized for its affordability, quick order processing, and effective problem-solving support team.

September 16, 2021

Very good app, lots of features and easy to use. This app works really well in my bricks and mortar store syncing my online site and instore sales simply. The help desk are attentive and will help solve any issue. Give it a try you wont regret it.

DapperM Concept Store
France
About 2 months using the app
ConnectRetail replied September 16, 2021

Hi DapperM Concept Store, thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

October 26, 2022

Great service and excellent customer service (Thanks Hana) I will be recommending this great app to everyone on Shopify.

Worsley_wear
United Kingdom
About 2 months using the app
December 25, 2020

I Love this APP!
I have a wholesale company and finally opened a physical shop.
This app has allowed me to have all my products in thsystem with out much effort.
The set up was easy with the help from Claire! She gave me her Whatsapp number and told me to message any time. when I do message she always responds quickly.
Thank you Claire and ConnectPOS!

Slothtoescr
Costa Rica
About 2 months using the app
ConnectRetail replied December 25, 2020

Thank you,
This is really a sweet Christmas gift for us.
We will always do our best to deliver the best product and service ever.
Cheers!

July 8, 2021

Great system with many features. Customer support and service is excellent with great response rate. They go to great lengths to customize and meet your company's needs. 10/10 recommended.

Tian Xin Vegetarian
Singapore
About 2 months using the app
ConnectRetail replied September 2, 2021

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

March 21, 2021

I absolutely love the customer service they give, they are always available to help. totally recommended.

Pink Shoes BH
Bahrain
About 1 month using the app
ConnectRetail replied May 28, 2021

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

December 17, 2022

One of the best POS features and the support is perfect. Connectpos allow users to change the product price per order which you can not find on other POS that has integration with Shopify

PETS PLUS LLC
United Arab Emirates
About 1 month using the app
October 8, 2020

I used the app for 3 days now and will go on using it and it was good and perfect
And thank for the support team The are Helpful and help me using the app at the same day Thanks again

Swimming Store
Egypt
About 1 month using the app
ConnectRetail replied October 8, 2020

Thank you for the nice feedback.
Please keep exploring and ping me any time you have questions.
Cheers!

November 29, 2022

It is fantastic app. Hate i did not find it earlier. It does what it supposed to do. And it integrates with Smartpay in Au. Their team can also do customise setting for my enquire function. Our concerns were solved in last 2 weeks, very good. Top recommend.

Double Bay Hardware
Australia
About 1 month using the app
July 10, 2021

Great alternative to Shopify POS
Great customer support is much appreciated even on cheap plans
I Highly recommend

Tech Pro Shopping
United Kingdom
About 1 month using the app
ConnectRetail replied September 2, 2021

Hi Tech Pro Shopping,

Thanks so much for your feedback! We’re really glad you enjoyed our product/service, we’ve found it’s a definite customer favorite!

Edited December 14, 2022

EXTREMELY annoyed with this point of sale. After removing my review, I was promised a "functional POS", which was completely false. We've had ongoing issues for many months. From discounts not pulling through correctly, to incorrect sales reports. Cash up is ALWAYS a nightmare, then sales aren't going through or disappear etc. It's just a huge headache having a system like this. When there's an issue, you're told to update the POS (Keep in mind; We've had to do an update almost every single day). Would DEFINITELY NOT recommend this POS to anyone. There's a lot better out there. THANKS TEAM CONNECTPOS FOR YOUR 'EXCELLENT' SERVICE! Update:
Service once again the worst of the worst! This is not a functional POS and should not be launched yet!!! It takes days to sort out a simple issue (product costs not accurately syncing leaving you with the old prices). Would definitely not recommend this POS.

Update: Discounts are not working at all, and your products just seem to disappear. Staff are completely incompetent and have no clue how to sort out these issues.

Gardenvale
South Africa
About 2 years using the app