Overall rating
4
Counts per rating level
  • 74% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 7% of ratings are 1 stars
Edited November 10, 2021

Hello there, While exuding with the power placed at my finger tips, since reviews can really help or compromise a businesses image, I am happy to provide the following review for the Contrado team. So lets start with this, Contrado markets their products as some of the finest to the finest quality, which ever the interpreter wants to interpret, my opinions from the products I have ordered are that they are crafted with the attention to details, reflecting the skills and care placed by their crafters, to provide a beautifully polished finished piece, so well done on quality Contrado. We really like the fact that after an order is placed, Contrado maps out in visual aids, every step the product goes through before getting delivered. Be it the pressing, to the sewing, and even the cutting process, customers simply click on the invoices tab under their orders section, and a window pops up, with what step of the crafting process that specific order is in. Once again, Well done Contrado, this time on orders information fluidity. Now moving forward to their customer service, re-stated this is my opinion, from my experiences, as a store business owner, I like to compare shopping around for a print on demand a lot like, looking for love on a dating app. what I mean by this is, a drop ship will usually promote their best features, it's natural to want to highlight the best qualities, a company offers, however sometimes the rest becomes a discovery after the meet. The Contrado customer service is meh, pretty awesome in my opinion(re-stated). The staff I've had the privilege to converse with, were courteous, if they cannot get to an individual in a timely manner, they offer the e-mailing option from the chat window, and in our case they've had a optimal timely response rate. Well done again Contrado, seems like you're on a roll. As I have mentioned the positives, keeping true to balance and highlighting all aspects within a review, I will leave you with this, the Contrado design interface may take a little getting used to, for us after a little practice we were able to place our designs on the products with ease, there is a server glitch that happens sometimes, where if an individual’s cache isn't cleared some of the products on the Contrado website look a little distorted, but this is only on the their website view, once it has hit our Shopify the images look wonderful. Is it a Contrado mishap, or an individuals personal web mishap, I'd rather not place blame on either and just mention it as an occurrence, so overall Well done, and good luck... Ventignua INC

Ventignua
United States
3 months using the app
May 6, 2021

I had a connection problem after an update and they fixed it. Works amazing. Best products to design out of all the apps and love the auto publish feature. The technical team is magnificent!

Blue Daisy Emporium
United States
3 months using the app
Contrado replied May 7, 2021

Thank you for your review. It means a lot. I will forward to the team, they will be delighted. I hope you have an amazing weekend, don't hesitate to get back it you need anything.

January 26, 2022

I use the Contrado app for syncing my homeware designs to my shop on Shopify. I ordered a lot of lampshades and they came really fast. The digital print quality was great in terms of colour and definition. Each one was packed carefully which is great for my customers.

Zena & Rose
United Kingdom
3 months using the app
Contrado replied February 7, 2022

Thank you for your review and for mentioning our printing and packing quality. Please do not hesitate to reach out to our team if you ever need.

October 22, 2021

This Contrado app is a fantastic bridge between Shopify and their manufacturing team Bags of Love. They have a incredibly large range of diverse products to put your custom designs on. The site mechanics are simple and intuitive and have been updated since I started to use the website, getting better all the time. They have their own selling platform plus great and easy-to-use links to Shopify, which is a major win for my business.
I have been using this website for a while now and the customer experience right through from the start has been first-rate. The customer service team are diligent and caring and the design team work hard to make sure they produce the best products to send out to their customers. They have all been wonderful to work with and very easy to work with and communicate with, helping to guide where needed. I would absolutely recommend this company to all (and I do!)

Glastonbury Art
United Kingdom
3 months using the app
Contrado replied October 26, 2021

Thank you for your review, this is hearwarming to read. I will make sure to transfer to the customer service team as well :)

June 2, 2021

I'm truly amazed about this app! I was looking for Print-On-Demand products that are special and I found them on Contrado. The range of products is huge and I started with a few samples and I was blown away by the quality! The app is very well structured, maybe it needs a bit time for total newbies to handle it, but I don't have any problems with it. Great work, and the support is awesome, Deepa is superfriendly and very quick in answering any questions that you might have. I can't recommend Contrado enough - as you can see I'm totally excited! :)

Ahoi-Werk
Germany
3 months using the app
Contrado replied June 2, 2021

Thank you so much for, indeed, your excited (and exciting to read) review! This is such amazing feedback and if you think we can improve anything please do reach out to Deepa. She will report and we will prioritise where possible. All the best with your store, we are adding new hand-made products almost weekly so you will hopefully enjoy the range of products even more soon :)

February 5, 2022

I actually feel like real people work at Contrado and they want to help and do a great job. They respond via email and check products for problems before sending them. Wow, what a great concept quality control before it gets to me or my customers! Yes. The only thing I would like to be different is any easier bulk designing process, the unique descriptor process, and more clothing with natural fiber options cotton, muslin, silk. Would also love to have an AOP womens shirt with a collar in a natural fabric (Or as an option).

BrazenEmblazon
United States
About 2 months using the app
Contrado replied February 7, 2022

Thank you so much for your review. This means a lot. A member of our team will also get back to you very soon in regard to the few elements you mentioned. We also have lots of natural fiber options (silk georgette scarves, sarongs, Silk Satin slip dresses, cotton tshirts and more like vegan leather or real leather pochettes and bags, and more :) )

February 28, 2022

I am very impressed with the quality of the products I ordered with a test pattern on a duffle bag and an AOP t-shirt with the metal tin. All pretty well done and they have great support. I'm hoping this company sticks around so I can build a brand around my designs with these great products. Keep it up Contrado.

DufflebagKoi
United States
About 1 month using the app
Contrado replied March 1, 2022

Thank you so much for your feedback, and for mentioning the packaging option as well. We would love to be there by your side and keep manufacturing for your brand in years to come. We plan to stick around so feel free to add as many products as you wish :). PS: many more exciting features coming soon :). Do reach out if you need anything. The team will do their best to assist.

February 28, 2022

Contrado has the most beautiful products and very friendly support. No matter what the concern, it is handled immediately and solved promptly. For me one of the best POD providers!

Jedida The Art of Sark
Austria
28 days using the app
Contrado replied March 1, 2022

Thank you for these very kind words, we're there to help whenever you need :)

October 18, 2021

I'm about to launch my store in November, using the Contrado app. Deepa (and sometimes the IT team also) at Contrado has been helping me patiently through my many email queries since I started building the store in May – so, so helpful. The customer service has been excellent. I look forward to seeing how the customer journey and customer reviews for the Contrado products go once I've launched...I'll review again after that! In the meantime, I can confirm that my experience with Contrado has been fab.

Neonimo
United Kingdom
24 days using the app
December 3, 2021

We are happy with Contrado customer service. No complaints here. :-) All the questions we have, have been answered quickly and satisfactorily

Niadira
United Kingdom
19 days using the app
Contrado replied December 6, 2021

Thank you Niadira, it means a lot :). All the best this Christmas and we are there for you whenever you need.