Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 7% of ratings are 1 stars
November 29, 2022

I am very frustrated with Creativehub. The new shipping prices are exorbitant. I find it an impertinence to charge almost 30.00 € for a delivery of less than 500gr within Europe and then tip you to offer free delivery in your store. How can you make money with it, especially if you are not yet so well known and can not charge high prices for your art? I have never experienced such high shipping costs for anything I've ordered within Europe. In addition, certificates for limited editions come without authentication holograms although this is described on the certificates. After contacting customer service, they said that there are none available at the moment. I would expect at least to be informed about that or that the text on the certificates will be corrected, so that customers do not complain when getting their artworks.

Matthias Maier
Time spent using app: 28 days
September 2, 2022

Die App zeigt meine Produkte nicht an!!! Ich habe ein neues Produkt erstellt kann es aber in der App nicht hochladen, weil ABSOLUT NICHTS angezeigt wird, außer den zwei Worten 'PRODUCT LIST'. Meine anderen Produkte sind in meinem Shop aber wie gesagt, die Liste ist leer!

Claudia Pollack HIGH VIBE ART
Time spent using app: 6 months
creativehub replied September 21, 2022

Hi Claudia. I am sorry that you were experiencing this issue. You will see it is now resolved. We made some improvements to our import process in creativehub which allows you more control over variant, product and batch importing. These updates needed to be reflected on the Shopify app side which is complete.

January 11, 2022

I have set up my print sales site using this app and I am really pleased with it. The printing quality and fulfilment is top notch. The system is very hands-off once it is up and running. The customer places an order and it goes straight to Printspace who generally turn it around and get it shipped within a few days and sometimes within 24 hours. I have to then notify the customer that it is on it’s way but I don’t think that they could do this as they are dealing directly with me and not my customer. It is quick and easy to do this via Shopify admin anyway. The packaging is very good quality which greatly boosts confidence that your customer will get their order safely, without needing to deal with damage in transit. The printing costs and flat fee shipping costs are very reasonable. The back end is well thought through, offering the option of selling different editions as variants (Shopify speak) and you can even specify when uploading if prints have already sold within an edition which is useful as the edition will then pick up from that number going forwards. IMO the app and the print fulfilment definitely deserves 5 stars. However just for the record a couple of things: Sometimes a product gets imported into your store via the CreativeHub app but the preview pics don’t load for one or more variants. I have found that this is cured by simply re-importing those particular variants again. Is this a bug? Be careful when adding a border that you don’t jump up a print cost tariff level for the sake of a small white border as this is calculated on paper size not image size. I think the ‘room set’ photo is ok and helps with illustrating scale but it would be nice to have a bit more variety. Maybe it would be possible to add a few more options sometime? Lastly be aware that if you sell variants you have to upload the largest image size, which may require interpolation, and the smaller prints will be printed from the same file. Ideally I would prefer to scale the image sizes accordingly but in practice this has not proved a noticeable issue so far and smaller prints have looked fine.

Tim Platt Fine Art
United Kingdom
Time spent using app: 10 months
January 10, 2022

I use this app to fulfill all my print orders on my website. Creative Hub have always produced great results in very fast print and dispatch timescales, both in the UK and Globally. My customers often remark on the high quality of the prints received. I'm delighted with the service I get from Creative Hub

John Harbourne Art
United Kingdom
Time spent using app: About 2 years
January 6, 2022

I use this app for some of my deliveries and it is fantastic ... 100% reliable and extremely quick. The whole process is efficient and intuitive. Basically, I never have to worry and it saves a whole heap of time. If I've ever had a query, it's dealt with super fast. Love these guys!

stone lens photography
Time spent using app: Over 2 years
January 6, 2022

Fantastic! All works perfectly and the prints are amazing! Gives me all the freedom and security I need to create more.

Time spent using app: Over 1 year
January 5, 2022

I have been using the creativehub app in combination with my art store on Shopify for several months now, and it has been a very elegant way to ensure my art prints are manufactured to the highest quality standards - I had personally ordered prints at ThePrintSpace in Düsseldorf before, so I was already a fan of their paper choices and brilliant prints. Plus, the packaging and shipping leaves a highly professional impression with my customers, especially when adding a certificate of authenticity - which comes with a hologram and all. Dropshipping my art prints via creativehub allows me to fully focus on painting and exhibiting my work, and I can be sure that I'll be able to handle whatever amount of orders come my way :D I used to run a different shop where I printed and shipped my art myself, but this is a massive improvement for me and makes it much easier to explore larger sizes for my work. It is an incredibly satisfying feeling to wake up to a chain of E-Mails telling me that 1) an order has been placed in my shop, 2) the order has been printed, 3) the order has been shipped, without me even realising it - and needing to do nothing about it! So, the orders from Shopify are pulled by creativehub at midnight each day and then printed & fulfilled within 24 hours on a business day, often quicker, so if a customer orders at say 10pm and I sleep really long the next day, this does indeed happen - and is welcome to happen more often in the future :D As a special benefit, I would like to mention the flat shipping fee - wherever my customers order from, creativehub charges me a flat shipping fee (I think it is 8 pounds or something of that magnitude), which I can easily absorb for my customers and just offer them free shipping altogether. Going forward, there is one wish I would like to express though, and that is a quicker and maybe more in-depth response from the creativehub helpdesk. I encountered a rather painful glitch once where an important order placed by a customer of mine on Shopify got "stuck", i.e. it could not be seen and processed by the creativehub backend and I did not know what to do - in the end, the Helpdesk and I managed to pin down the root cause of the problem, there was a perfectly reasonable explanation, the problem is now solved and I learned how to prevent this type of situation (it was about selling prints as edition and how to correctly import the edition as a "variant" to Shopify, which is required for the order to be processed correctly). However, the exchange with the helpdesk dragged on for more than a week (!) and I felt that the data I provided for troubleshooting was not properly or accurately ingested, so it took unnecessarily long to solve the problem or even to offer a pragmatic workaround for this very instance. And all the while I had a customer waiting, which made it all quite stressful for me and I must admit that I felt left hanging in this situation.
So going forward, I would hope for helpdesk communication with creativehub to be consistently quicker and more responsive when there is an acute problem on hand, so an issue like this could probably be worked out in maybe 2-3 business days if everyone is cooperating and there is a good back and forth of data. Alternatively, one could just quickly offer some sort of goodwill process to fix the immediate situation and figure out the root cause later simply to prevent extra waiting times for end customers. Creativehub states on their page that they try to answer queries within a couple of hours and this would indeed be a very good response time to ensure. So this is one improvement I would like to see, on top of an already very powerful and ambitious technical solution to help me as an artist focus on doing art.

Coven of Corals
Time spent using app: About 1 year
January 5, 2022

I've been using it since I opened my shop and never been disappointed. Flawless and easy-to-use app, works like magic with a superb print service at Printspace.

Studio Martino Pietropoli
Time spent using app: About 1 year
January 5, 2022

I use this app for most of my printing requirements and would highly recommend it. The service is excellent and I am very pleased with the quality of my prints. It also enables me to hold a large stock of designs/sizes by using their drop shipping service.

United Kingdom
Time spent using app: Almost 2 years
January 5, 2022

I love this app because it takes care of the logistics side of the business so I can focus on spending my time creating art and marketing it. With the printing, packaging and delivery taken care of, it frees up so much of my time! Not only that, the quality of the printing is sublime and the service is mindbogglingly fast!

Gladys Holliday
United Kingdom
Time spent using app: 11 months