creativehub: Sell Art Prints , 83 reviews
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I've been using these guys from their early days and their print quality has always been top notch. They are are also quick to resolve any problems.
Once I got my head around the app integration it's reasonably straight forward, my only hiccup was integrating all the different shipping profiles to the different products. The Creative Hub were very quick to assist when I emailed though.
Some people have criticised the shipping prices, which I understand. Its £65+ plus to send a A4 print to Australia. But I also understand that they need to use a reputable and reliable company to ensure quick and safe delivery. My customer's order reached Australia impressively quick. Personally, I'm happy to absorb some of the shipping costs in return for a fast, professional service with peace of mind for me, but that does mean a much smaller profit when selling to North America and beyond. I haven't worked out a way to resolve this as yet.
So I'm giving a 4 star review. Excellent all round but the shipping prices do make selling low priced prints beyond Europe unworkable.
I have found the quality of the prints to be first rate. Never any complaints about this from customers. The process is usually very smooth and hassle free and smoothly integrates with my Shopify account. There were Brexit issues when it came to shipping to Europe, and massive problems to the USA which they suspended as it was such a mess. However the staff responded quickly and were desperate to try and solve the problems. No chatbot nonsense, actually emails to real people and real solutions in a timely manner. I recommend them.
I am very frustrated with Creativehub. The new shipping prices are exorbitant. I find it an impertinence to charge almost 30.00 € for a delivery of less than 500gr within Europe and then tip you to offer free delivery in your store. How can you make money with it, especially if you are not yet so well known and can not charge high prices for your art? I have never experienced such high shipping costs for anything I've ordered within Europe. In addition, certificates for limited editions come without authentication holograms although this is described on the certificates. After contacting customer service, they said that there are none available at the moment. I would expect at least to be informed about that or that the text on the certificates will be corrected, so that customers do not complain when getting their artworks.
Hi Matthias, I am sorry to hear you are disappointed. Please allow me to clarify some incorrect remarks:
Our dropshipping shipping costs to Europe are between €6.95 - €15.00 for print only orders - this is a flat rate regardless of how many prints are in the order. For framed items, shipping costs to Europe starts at €14.13 going up to €91. Please keep in mind this accounts for delicate wood frames with glass sized at 841x1189mm. These need to be very well packaged as they are fragile oversized items. All frame deliveries are also shipped via DHL express courier arriving in 1-3 days.
If you need help pricing your artwork to help account for shipping costs check out our help centre article here: https://www.theprintspace.co.uk/help/knowledge-base/how-to-price-your-online-art-prints/
My best
Zach
New shipping prices are ludicrous! Makes it unviable to use Creativehub drop shipping services. I previously used them a few years ago and was really happy with their products and services and was all set to return after reinstating my Shopify store. Severely disappointed that these prices now put them out of reach.
This would be a dream solution had it not been for the company's extortionate shipping fees outside of the UK. To send a print abroad costs as much as the actual print (around £25-£30). They strive to be carbon neutral by using companies like DHL GoGreen and Green Courier, which is very commendable, but they will lose a lot of customers who simply will not or cannot pay this much to ship a piece of printed artwork. When their competitors do this for a fraction of the cost there's no contest. On top of that, they charge 20% extra for their dropshipping service. We would have to charge between £85-£100 per poster in order to make any profit. With prices like that we could simply not compete with our competitors. I really hope this company will reconsider their shopping fees and let their CUSTOMERS choose which shipping option they prefer to use.
Hi DIRT & GLORY,
Our print prices are lower than competitors who make Fine Art products. The thing is that we are not a poster printer, we make fine art prints. There is a huge difference in quality between posters and fine art prints. I understand if you sell posters that fine art printing would seem expensive to you, but it makes no sense to compare our prices to the prices of a completely different product.
Also your quote of our delivery costs is not accurate, and not extortionate. We use express couriers only to countries where delivery would otherwise be slow and would impact the brand of the artists who we fulfil for. Those artists do charge the right prices for the original creative and distinctive art that they create, and their margins are excellent, and they get lots of repeat business because the delivery is reliable and fast.
It just depends what area of the market you exist in. All areas of the market are valid but it is a bit naive to expect every company to cater for your area of the market and to criticise them inaccurately when they don't. We are predominately a social commerce agency catering for rising star and established artists on Instagram and other social media and we make products that fit their end of the market.
Stuart Waplington
CEO & Founder
p.s. We are 100% carbon neutral, since 2019. Again, the brands of our artists matters. Their work should not have a negative impact on the planet. This does not affect our prices, we pay for this out of our margin
I can only tell very positive things about this app. Everything works perfectly as it should. The service and the entire community behind this app is world class. I can recommend this and the entire company 100%.
Keep up the good work...
Installed the app to my shopify store, created an account, tried uploading files on multiple occasions and it didn't work. Not sure what I did wrong, but I uninstalled because couldn't even get past the setup point.
Hi Megan, I have checked your account - the issue is that your files are corrupted thus we cannot process them. Please contact customer support on info@theprintspace.co.uk and we can help guide you.
I can't fault these guys. Hi quality product delivered quickly and efficiently. They're not cheap but I don't want cheap, nor do my customers.
The app worked really well for us - we had a couple of issues processing our first orders but the technical support was really helpful and we able to resolve things relatively quickly.
I installed the app, but had issues with creating and deleting projects and products. I tried both Firefox and Chrome and ran into the same issue. I would not recommend the app at this time.