Overall rating
Counts per rating level
  • 71% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 11% of ratings are 1 stars
March 19, 2024

Awful app with next to no customer support.

Sneaky cost increases, and ZERO shipping cost integration within the webstore are reasons alone not to use it.

But coupled with an inability to accurately conduct an order search (I can't find several active orders because the site only shows the history for 2022 and earlier), and I've hit the absolute wall.

I've LOST money thanks to their lack of transparency - I've cancelled all orders, and will be issuing chargebacks as it's just not even close to an acceptable level of service.

Lucas Kschischang
Over 2 years using the app
creativehub replied March 28, 2024

Hi Lucas,

We publish up to the minute pricing data on all our websites and help centres. When you set up the product in your store we display the cost right there, and when you make a sale we immediately send an email giving you the exact cost of what you will be charged for fulfilment. We do everything we can to keep our pricing fully transparent.

Our app has 100% accurate shipping cost integration. On import we create shipping profiles in your Shopify store.

Your entire orders can be found in your art store settings section of the app and step-by-step guides to this and other frequently asked questions can be found on our help centre.

If you do decide to get in touch with our 7 days-a-week helpful customer service, we can investigate what went on here.


August 6, 2023

I can only tell very positive things about this app. Everything works perfectly as it should. The service and the entire community behind this app is world class. I can recommend this and the entire company 100%.
Keep up the good work...

Thomas Frenken Gallery
Over 2 years using the app
August 6, 2023

I can't fault these guys. Hi quality product delivered quickly and efficiently. They're not cheap but I don't want cheap, nor do my customers.

Gerald Lee Photography
United Kingdom
Over 2 years using the app
August 6, 2023

I have found the quality of the prints to be first rate. Never any complaints about this from customers. The process is usually very smooth and hassle free and smoothly integrates with my Shopify account. There were Brexit issues when it came to shipping to Europe, and massive problems to the USA which they suspended as it was such a mess. However the staff responded quickly and were desperate to try and solve the problems. No chatbot nonsense, actually emails to real people and real solutions in a timely manner. I recommend them.

Elias Icons
Almost 4 years using the app
August 7, 2023

The app worked really well for us - we had a couple of issues processing our first orders but the technical support was really helpful and we able to resolve things relatively quickly.

United Kingdom
2 months using the app
August 6, 2023

I've been using these guys from their early days and their print quality has always been top notch. They are are also quick to resolve any problems.

Once I got my head around the app integration it's reasonably straight forward, my only hiccup was integrating all the different shipping profiles to the different products. The Creative Hub were very quick to assist when I emailed though.

Some people have criticised the shipping prices, which I understand. Its £65+ plus to send a A4 print to Australia. But I also understand that they need to use a reputable and reliable company to ensure quick and safe delivery. My customer's order reached Australia impressively quick. Personally, I'm happy to absorb some of the shipping costs in return for a fast, professional service with peace of mind for me, but that does mean a much smaller profit when selling to North America and beyond. I haven't worked out a way to resolve this as yet.

So I'm giving a 4 star review. Excellent all round but the shipping prices do make selling low priced prints beyond Europe unworkable.

Mark Tamer Prints
United Kingdom
Over 1 year using the app
June 23, 2023

New shipping prices are ludicrous! Makes it unviable to use Creativehub drop shipping services. I previously used them a few years ago and was really happy with their products and services and was all set to return after reinstating my Shopify store. Severely disappointed that these prices now put them out of reach.

The Art of Jem Ham
About 2 years using the app
August 7, 2023

Very good customer support, also on weekends; very good printing quality - love the app and the dropshipping service!

supersicko art
10 months using the app
July 13, 2023

I installed the app, but had issues with creating and deleting projects and products. I tried both Firefox and Chrome and ran into the same issue. I would not recommend the app at this time.

Walt & Pete
United States
9 months using the app
June 8, 2023

Installed the app to my shopify store, created an account, tried uploading files on multiple occasions and it didn't work. Not sure what I did wrong, but I uninstalled because couldn't even get past the setup point.

United States
About 6 hours using the app
creativehub replied June 14, 2023

Hi Megan, I have checked your account - the issue is that your files are corrupted thus we cannot process them. Please contact customer support on info@theprintspace.co.uk and we can help guide you.