Infinite Options , 3,902 reviews

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to add diverse custom options to products, ideal for businesses with intricate product variants. It's known for its smooth integration with various themes and apps, and its live chat feature for efficient customer support. Team members like Jordin S, Emily, and Daniel are often praised for their excellent service. Merchants find the app beneficial, stating it has boosted their sales and resolved issues not covered by Shopify. The pricing is deemed reasonable and a worthy investment. The app is recommended for its adaptability, customization options, and effective customer service.

October 15, 2019

This app is awesome, but the customer service is GREAT ! I strive for customer service, so I give credit where credit is due. These guys are awesome.

SAIKOSPEED
United States
14 days using the app
May 9, 2021

This app fits really well with my shop- but what I appreciate the most is the level of customer support that I received in order to get everything right. Mandy, Christian, and Glecy were all super helpful and supportive and did everything to make sure that I was happy. Thank you!

Questelles
United States
14 days using the app
March 28, 2017

Great app and support. Only niggle I have is that I would really like the option to offer customers a quantity box against the variations and to be warned that they still have a selection left if they don't reach the order quota. We offer mixes of various seasonings which the customer can choose 3 of, but if they only select 2 there is no warning to pick another. Great free app though.

Fine Country Fare
United Kingdom
12 months using the app
August 3, 2022

Emily was so helpful and logged into my account and made the tool look so much better I was super impressed with the service and will be recommending for sure! Thank you!

coloursofarley
United Kingdom
13 days using the app
Edited April 17, 2020

Please, HELP!!! Nobody is answering the email. All the fields have suddenly disappeared. Nothing has been changed and I dont see any information that something happened on their side.

Lex Altern
Ukraine
About 1 year using the app
February 7, 2023

Used this app for way too long unfortunately and overpaid for its VERY basic features that don't even work properly often times. There's no live chat support and the limited support you get via email is very uncooperative. If something is not working, they'll just say that's the way it is and that nothing can be done about it. I have emailed them several times about simple requests (that other apps have done for me today in one day) but they just don't care enough to give adequate answers or resolve any problems.

What made me decide that I'm done with this app is their representative Jordin who rudely asked me to disable their app even though there are other workarounds to the presented problem and a much better way to relay this message. But it was evident that he just couldn't care less so he game me a lazy and rude response. Deleted and I wish I had never paid a penny for this mediocre app.

Sensei Touch
United States
About 1 year using the app
ShopPad Inc. replied February 7, 2023

Hello Team Sensei Touch,
I am very sorry that you had a negative experience with our app especially after having it installed for over a year. It is never our intention to provide short or unhelpful support and I apologize that we did not provide a more thorough explanation of why two applications were not compatible and the steps required from both developers to ensure they would work together. We will certainly take this feedback into consideration.
- Annette (Director of Customer Success)

December 7, 2018

Adding options is awesome. What I am not seeing is when I add a product to my cart, all of the options that are free, nor am I seeing the actual product I am selling that does have a price. I am only seeing the options which seems weird. I will change the rating if I can figure out how to fix this

Premier Sex Dolls
United States
About 1 year using the app
January 17, 2019

I used this app to help me upsell some products. I needed some help with CSS coding and got very quick help from the customer succes team. Good experience!

Productvoorjou.nl
Netherlands
13 days using the app
Edited February 15, 2018

Alan was most helpful and went the extra mile to help me today.
He was so kind and patient and willing to answer all of my questions in detail. I really appreciate his great customer service. Thank you.

Kayla was a sweet heart and also very willing to help me with a few more questions i had. I love the customer service this company provides. They are so willing to go the extra mile and make sure all my needs are met.
Thank you

Ashley Marie Soaps
United States
13 days using the app
July 8, 2020

They are great when you need a hand to figure things out! App does what I need. Bit of a bummer that this review needs a minimum 100 characters, but i still think they deserve good feedback.

Posy of the day
Australia
13 days using the app